Ditter43

I really debated on posting this, but I thought you needed to know.
Several weeks ago I ordered several pieces of fabric from Fabric.com. They have free shipping if your order is over $35. Plus they are in Georgia so I figured all the bad weather that was going on in the north wouldn't affect the shipping. They say they ship in 48hours.
It was almost two weeks before I got my fabrics. I know I should have contacted them during that time, but I wasn't feeling well and let it slip.
Well the fabrics finally arrived........I swear some of them looked like they had been hacked from the bolt and then stuffed in the bag! Needless to say I was not happy. I immediately sent them a long email (to customer service) telling them what had happened and how disappointed I was. I have yet to hear anything from them.It has been almost three weeks so there is no reason I can think of not to share this with all of you. I hope I was an isolated case. I liked their fabrics but I won't order from them again. Would you?

Ditter

dakotamaid

I've always been happy ordering from them. However, I guess I'd give them a second chance. Something else may be going on that we're not aware of. Try contacting them again and see what happens before you write them off. Just my thoughts.

ghostrider

Sorry you are not happy with them, but I've had wonderful service, rapid shipping in all weather, and even free bonus items included in the packages. I will continue to order from them and encourage others to do so as well.

If your packing slip had a packer's name or number on it, why don't you contact management (not customer service) and let them know what happened, who was responsible for the packing, and that you do not plan to order from them again. I'm sure they would like to know about this incident in order to improve. They may even change your mind about ordering.

I'd send it as a formal letter, NOT email, with a copy of the packing slip, very business like and not critical. Just tell them you thought they would be interested.

kacie

This is unusual for the company, so I hope you can get it worked out. I order from them at least once a month and have never had an unsatisfactory experience. They've sent the wrong item on occasion and then told me to keep it after sending the correct thing. Always a few inches more than a yard -- even after washing, the flannel is an adequate length. Good advice from ghostrider.

Good luck.

sewcrazygirl

wow i love Fabric.com! Call them and tell them i bet you they will do something to make you happy

farscapegal

I have had nothing but good service from them. I would definitely call them and let them know what happened.

Sybil

kathy

OMG, 2 weeks ago when my order came I was horrified. I order 2-3 times a month, it always comes fast, and the cuts are so nice and straight, folded nicely and inside a plastic bag. This order looked like it was cut with a chain saw! using a blindfold! then crammed into the box in one big wad. My husband thought I'd lost my mind the way I was carrying on. Usually I'm so excited when I get a box open. I didn't have time right then to deal with it but I already had my mind on my next order. They do have a good selection and good prices. So a few days later when I was placing my order I intended to tell them about it in the coments section and danged if I forgot. And it still slipped my mind till I saw this thread. Either someone is unhappy or hasn't been trained properly but F.com needs to get it fixed. If my backing is not right when it gets here I'm making a phone call.

sunkistmi

My last order took over a week before I got the confirmation that it had been shipped. I called the company and they apologized but had no idea why it took so long. When the order came, they had sent two pieces of the same fabric but had labeled it with different numbers. I called again and they sent the correct fabric right away. I did sent the wrong fabric back. They did not suggest I keep it. This was only my second order with them but I would be willing to give them another try. Their prices can't be beat. I was so frustrated when a fabric I needed for the collection I was ordering disappeared right out of my shopping cart! Someone must have ordered the whole bolt because there was quite a bit of yardage when I started the ordering process. Everyone else has it for sale for at least $2 more per yard. Guess that's what I get for procrastinating. Maybe we all had the same person?
Wendy B

shaverg

Wow, I love fabric.com.

dakotamaid

Sounds like maybe someone in the cutting and shipping department is not well trained or is upset about something!! Hope my recent order is waiting when I get home and is in good condition!!