I visited an LQS about 40 minutes away from where I live this Sunday. I had never been to this shop before. I called them to get directions and they gave me very clear detailed instructions. I arrived in the shop and it was very quiet, I happened to be the only customer at that time. I came in happy and smiling because I was, after all, in a quilt shop, what is not to be happy about? That is always my attitude when I walk in a quilt shop and I have never been treated rudely or ignored.
I knew as soon as I walked in this was my kind of shop with bolts and bolts of gorgeous fabric. I explained to the workers this was my first time and had heard they were the place to come to for flannels and I was in need of some for a special quilt. I was greeted warmly and the owner of the shop gave me a guided tour! The owner was gracious, patient and gave me just the right amount of attention. Granted, the shop was very quiet at the time. She set me up in the flannels area and let me spread out on a cutting table with my pattern book and scraps from stash I was trying to match up along with my focus fabric. She wandered over perdiodically with a piece of fabric from the on sale bolt ends she thought might work, several did! Oh and yes this WAS the shop to come to for flannels! She had more then I had ever seen in any one shop ranging from novelty flannels for kids quilts to some of the most gorgeous Moda, Timeless Treasures and Northcott flannel fabric I had ever laid my eyes and hands on! HEAVEN. This massive flannel selection was in addition to batiks, asians, cotton prints and a very large clearance section marked at 50% off! Her prices were very reasonable on the regular priced stuff you could tell she only increased her prices with the newer stuff that was coming in at higher prices. Some of her 50% was as little as $3.00 per yard! Everything was neatly displayed and sorted by color or collection.
The shop did fill up later and I patiently waited my turn to be helped with some other things, it was easy to wait patiently because there was SOOO much gorgeous eye candy in this shop. I watched quietly as the shop's owner gave this kind of personal attention to anyone who needed it or asked. To say the least I was delighted and have found a new favorite go to LQS.
So many are quick to complain when they feel they are poorly treated in an LQS. I thought I would share an absolutely delightful experience of exceptional customer service and selection.
I am often shocked and appalled when people post here of bad LQS experiences. I quite honestly find myself wondering about many of them. I have been quilting and going to quilt shops for probably close to 20 years and have never ever had a negative or bad experience. However I have always entered a quilt shop with the attitude of happiness and wonderful expectations of what magic awaits me in those bolts of fabric on the other side of the door. Maybe, just maybe, it is MY attitude that makes the difference between a good experience and bad one at the LQS and the shop keepers just may be picking up on my feel good vibration and reflecting it back to me!
Any way if anyone is ever in the North Adams Massachusetts area, I highly recommend Tala's Quilt Shop.