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Thread: A wonderful LQS experience

  1. #1
    Super Member feline fanatic's Avatar
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    I visited an LQS about 40 minutes away from where I live this Sunday. I had never been to this shop before. I called them to get directions and they gave me very clear detailed instructions. I arrived in the shop and it was very quiet, I happened to be the only customer at that time. I came in happy and smiling because I was, after all, in a quilt shop, what is not to be happy about? That is always my attitude when I walk in a quilt shop and I have never been treated rudely or ignored.

    I knew as soon as I walked in this was my kind of shop with bolts and bolts of gorgeous fabric. I explained to the workers this was my first time and had heard they were the place to come to for flannels and I was in need of some for a special quilt. I was greeted warmly and the owner of the shop gave me a guided tour! The owner was gracious, patient and gave me just the right amount of attention. Granted, the shop was very quiet at the time. She set me up in the flannels area and let me spread out on a cutting table with my pattern book and scraps from stash I was trying to match up along with my focus fabric. She wandered over perdiodically with a piece of fabric from the on sale bolt ends she thought might work, several did! Oh and yes this WAS the shop to come to for flannels! She had more then I had ever seen in any one shop ranging from novelty flannels for kids quilts to some of the most gorgeous Moda, Timeless Treasures and Northcott flannel fabric I had ever laid my eyes and hands on! HEAVEN. This massive flannel selection was in addition to batiks, asians, cotton prints and a very large clearance section marked at 50% off! Her prices were very reasonable on the regular priced stuff you could tell she only increased her prices with the newer stuff that was coming in at higher prices. Some of her 50% was as little as $3.00 per yard! Everything was neatly displayed and sorted by color or collection.

    The shop did fill up later and I patiently waited my turn to be helped with some other things, it was easy to wait patiently because there was SOOO much gorgeous eye candy in this shop. I watched quietly as the shop's owner gave this kind of personal attention to anyone who needed it or asked. To say the least I was delighted and have found a new favorite go to LQS.

    So many are quick to complain when they feel they are poorly treated in an LQS. I thought I would share an absolutely delightful experience of exceptional customer service and selection.

    I am often shocked and appalled when people post here of bad LQS experiences. I quite honestly find myself wondering about many of them. I have been quilting and going to quilt shops for probably close to 20 years and have never ever had a negative or bad experience. However I have always entered a quilt shop with the attitude of happiness and wonderful expectations of what magic awaits me in those bolts of fabric on the other side of the door. Maybe, just maybe, it is MY attitude that makes the difference between a good experience and bad one at the LQS and the shop keepers just may be picking up on my feel good vibration and reflecting it back to me!

    Any way if anyone is ever in the North Adams Massachusetts area, I highly recommend Tala's Quilt Shop.

  2. #2
    Super Member Murphy's Avatar
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    Thank you for sharing such a positive experience. This is nice to hear.

  3. #3
    Senior Member dunngriffith's Avatar
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    Attitude does have so much to do with our experiences. Congrats on yours!.

  4. #4
    Moderator QuiltnNan's Avatar
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    what a nice visit. it's nice to hear good experiences

  5. #5
    Senior Member MissSandra's Avatar
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    Oh I'll have to remember that when I drive up to Hadley... I think I pass an exit for North Adams.

  6. #6
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    I too love going into them and for the most part rather I buy anything or not I leave with a smile on my face; the same way I went in. We do have one shop here that I've been in several times and the workers aren't nice at all and niether is the manager. I don't mention the name because it's not fair but I do tell everyone about the several other shops that I go to where the people are so nice rather you are on the phone with them or in person. I chose to concentrate on the positive and praise those and forget the others who aren't so nice. I'm glad you had such a good experience and I wish everyone would be able to do the same. Everyone should sing the praises when they find them and forget the bad experiences.

  7. #7
    Super Member Mad Mimm's Avatar
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    It is refreshing to hear about a positive experience. I have had lots of great experiences in various LQS, but I agree with you, the attitude you walk in the door with has a lot to do with it! It sounds like you found a fabulous place - wish I was on the East Coast, I'd head over there ASAP! :D

  8. #8
    Senior Member Granny Quilter's Avatar
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    I'm sure our attitude is what determines how we feel most of the time.

  9. #9
    Moderator Jim's Gem's Avatar
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    Thank you for sharing your great experience. I agree, many times, not all, but many it is your attitude. I am naturally a friendly person and can easily talk to others about quilting and such so I almost always have a great experience. Especially in the stores closest to me. They all know my name!

  10. #10
    Senior Member Mary M's Avatar
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    I so enjoy hearing of positive experiences.

  11. #11
    Senior Member Hinterland's Avatar
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    Thanks - it sounds like it's worth a trip to Massachusetts.

    Janet

  12. #12
    Super Member LyndaOH's Avatar
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    Your experience sounds like my favorite LQS. I love going in because I know they are always going to be nice, their prices are fair, and they'll help me with anything I need help with and let me shop if I don't need help that day. They too have not raised their prices on older fabrics and that makes me more likely to buy any new fabrics from them. The average of the two prices is still very reasonable.

    There are great shops out there and I hope we can all support them!

  13. #13
    Super Member hobo2000's Avatar
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    Attitude is everything! It's hard not to smile back when someone smiles at you. What we project is often what we get back.

  14. #14
    Senior Member johanka's Avatar
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    Warm fuzzy's mean a lot when you are shopping.

  15. #15
    Super Member cowgirlquilter's Avatar
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    Awesome to hear. I find that if you think positive and smile and expect happiness, it will come back to you-triplefold.

  16. #16
    Super Member auntpiggylpn's Avatar
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    So glad to hear that you had a wonderful experience. I too am soo happy when I enter a quilt shop, whether it is a local one or a shop I have stumbled upon during my travels. I get a little "high" just looking and petting the beautiful fabrics! That being said, I have been completely ignored upon entering a shop, I have been ignored for the 1 1/2 hours that I have spent in the shop, I have been brushed aside when a frequent customer comes into the shop, I have been unable to get fabric cut because the staff was on the phone talking about their plans for the upcoming weekend, etc. So No, I don't think it is the attitude of the customer that creats a less than spectacular LQS experience. But I also won't spend my money in those shops either. There will always be another LQS down the road that will have the same fabric selection and that will have friendly and helpful staff that will get that sale. I just don't visit those shops again and I'm sure that it is no sweat off their back that I don't come back.

  17. #17
    Member CarolH's Avatar
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    after reading this i thought i'd share mine, i tried a new quilt store, she was very friendly and eager to help, i new basically what i wanted, i took the pattern with me told her what i wanted, now she said it was her job to push my boundaries when purchasing fabric, i like brights and pastles and small print nothing 'loud' , well she finally got me to buy what she wanted to sell me, it looked ok together but i wasn't sure, so off i go and cut it all up and put it together well i couldn't see the pattern at all just a mess, so did about 8 blocks still couldn't see the pattern, got dh he couldn't see it so sewed if up for 6yo grandaughts, still couldn'y see the pattern,..that fabric cost $172....how do you politely refuse there help?

  18. #18
    Super Member auntpiggylpn's Avatar
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    Quote Originally Posted by CarolH
    after reading this i thought i'd share mine, i tried a new quilt store, she was very friendly and eager to help, i new basically what i wanted, i took the pattern with me told her what i wanted, now she said it was her job to push my boundaries when purchasing fabric, i like brights and pastles and small print nothing 'loud' , well she finally got me to buy what she wanted to sell me, it looked ok together but i wasn't sure, so off i go and cut it all up and put it together well i couldn't see the pattern at all just a mess, so did about 8 blocks still couldn't see the pattern, got dh he couldn't see it so sewed if up for 6yo grandaughts, still couldn'y see the pattern,..that fabric cost $172....how do you politely refuse there help?

    Yikes!!! My new to quilting friend got roped into a similar situation when he visited a quilt shop near his house. He already had a sewing machine (brand new that I took him shopping for July of 2010) He wanted to take a quilting class. This quilting class wound up costing him $300 for the 4 classes and the materials. She also convinced him that he needed different thread ($30) and new rotary cutter and mat (which we had just bought) and rulers. She eventually talked him into a new sewing machine ($700). Long story short, in less than 2 months, she was able to get almost $1500 out of him. His mistake was thinking that this shop owner had his best interest in mind!!! He has learned a valuable (and expensive!) lesson.

  19. #19
    Super Member QuiltnLady1's Avatar
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    Quote Originally Posted by auntpiggylpn
    So glad to hear that you had a wonderful experience. I too am soo happy when I enter a quilt shop, whether it is a local one or a shop I have stumbled upon during my travels. I get a little "high" just looking and petting the beautiful fabrics! That being said, I have been completely ignored upon entering a shop, I have been ignored for the 1 1/2 hours that I have spent in the shop, I have been brushed aside when a frequent customer comes into the shop, I have been unable to get fabric cut because the staff was on the phone talking about their plans for the upcoming weekend, etc. So No, I don't think it is the attitude of the customer that creats a less than spectacular LQS experience. But I also won't spend my money in those shops either. There will always be another LQS down the road that will have the same fabric selection and that will have friendly and helpful staff that will get that sale. I just don't visit those shops again and I'm sure that it is no sweat off their back that I don't come back.
    I too love going into a quilt shop, particularly when we are traveling (new blood :) ). I have walked into shops where the staff looks up, does not recognize me and basically ignores me. Then I have been in shops that I walk in and am treated as an old friend. They ask if I am looking for something special or am I just looking. I usually ask what the shop specialty is and I wander. One of my favorite shops was Great American Quilt Factory (home of Possibilities) in the Denver area -- I felt so at home, so sorry they closed.

  20. #20
    Senior Member dd55's Avatar
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    glad you had a good experience. It is fun going into new/different quilt shops especially when they make you feel at home and are attentive. thanks for sharing your experience.

  21. #21
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    Glad you had a good experience! And, I agree that attitude is everything. But, still there are shops that certainly could do better with customer service. I have had my share of both kinds over more than 55 years of sewing and buying fabric. I am a very friendly person, but if the shop isn't friendly, I just don't go back.

  22. #22
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    Thank you for sharing such a positive LQS experience! Having a good attitude always help produce a good experience.

  23. #23
    Senior Member canuckninepatch's Avatar
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    It's nice to hear of an encouraging experience.....

  24. #24
    Super Member brushandthimble's Avatar
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    I made a note of the shop and location for our next road trip.
    Thanks for sharing such a wonderful experience.

  25. #25
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    thank you!!! doubt I will ever get up that far..but nice to know should they have a website and I need help finding something!

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