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Thread: Did I hear you correctly?

  1. #1
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    Lightbulb Did I hear you correctly?

    My friend and I were eating at McDonalds one day and I ordered a bacon cheese burger. When it came it did not have bacon. So I took it back and explained the problem. The clerk asked "Oh, did you want bacon on your bacon cheese burger?"

    My friend asked for packets of creamer when she got a cup of coffee and a different clerk said "Did you want it for your coffee?" She was very quick witted and replied "No for my fries, I put ketchup in my coffee." The clerk replied "One or two?"

    Are we not making ourselves clear or has this happened to anyone else?

  2. #2
    Senior Member ChaiQuilter's Avatar
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    It's time for them to put on their "listening ears"!

  3. #3
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    While traveling I stopped for coffee. I asked for a coffee, black. The counter person asked if I wanted it with cream and sugar. I was so stunned, I just smiled and said "No" shaking my head.
    jackie

  4. #4
    Super Member Treasureit's Avatar
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    I have noticed that I can't give all the information at fast food places...especially a drive through. If I say I want a #2 with fries and coke...they say...what kind of drink would you like with that? The worst is the kids meals they HAVE to ask their questions and they punch in my answer one at a time....they are not programed for more than one thing at a time. It is not you!!!

  5. #5
    Super Member MissM's Avatar
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    What I hate, particularly in the drive through is when they interrupt you while you are giving your order, and then cut you off with the first meal, like you are the only person in the car. We have left a McDonald's drive through for that reason...and gone to Burger King because the person taking the order couldn't stop talking long enough to hear our order.
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  6. #6
    Super Member kathdavis's Avatar
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    People aren't listening. They seem to be programmed to ask certain questions and that is what they do. My 7th graders really struggle with listening. They ask the exact question that I just answered. They turn in papers in the wrong place, when I just told them where, etc. I think I can go on and on.

    I went to the drive through bank today and asked for my $200 in cash to be in 10's and 20's. I got $100 back in 50's and the other $100 in 20's. I sent back the 50's and ask for them in 10's. She wasn't happy and asked me twice if I wanted the whole $100 in 10's. I thought I was going crazy there for a minute.
    Kathleen

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  7. #7
    Super Member DogHouseMom's Avatar
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    I've learned the "order" that my local BK want's to hear me say in. I can't order a #4 with cheese extra pickle no onion and a diet coke. I have to order #4, medium size, diet coke, add cheese, heavy pickle and no onion.

    part of the problem is the registers they use - the registers ask them the questions in a specific order and they can't bypass question 1 to get to question 2 or 3 - just because the customer blurted out question 2 or 3 before question 1.

    In an attempt to make their systems fool proof, they've created fools.
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  8. #8
    Power Poster nativetexan's Avatar
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    they have so much noise going on there that they are probably deaf!!

  9. #9
    Super Member lalaland's Avatar
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    I went through a McDonald's drive through the other day and a gal was out by the menu taking orders because their intercom system had broken down. After taking my order she asked if that was "for here or to go". Got my laugh for the day!
    Thought for EVERY Day: You know all those things you've always wanted to do? You should go do them.

  10. #10
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    White or chocolate milk?

    I was at a sit down restaurant and ordered white milk. The waitress asked "what is white milk?". I was so surprised that I said "there is chocoate milk and white milk and I don't want chocolate". We never saw that waitress again the entire meal. I think she was a little embarrassed. I was a little embarrassed, too because I'm not that outspoken normally.
    Phyllis

  11. #11
    Super Member orangeroom's Avatar
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    Too funny! Sorry for all the drive thru issues everyone is having. I think I've only gone through a drive thru twice since my galbladder was removed last August. I suppose it can be challenging for those employees. Should they wait until the customer has stated the whole order or cut them off in order to ask their questions?
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  12. #12
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    I like McDonald's biscuits. At the drive-thru, I'd order a hot tea (have to be specific on that!! HOT) and a PLAIN biscuit. Do you want butter and jelly for the biscuit? NO just plain . . ..

  13. #13
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    It's not only drive thru restaurants. DH's favorite peeve is restaurants where they ask if you want cream for your coffee and you say no then still receive a handful of coffee creamers.

    mltquilt

  14. #14
    Super Member NCquilter's Avatar
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    Quote Originally Posted by jbud2 View Post
    I like McDonald's biscuits. At the drive-thru, I'd order a hot tea (have to be specific on that!! HOT) and a PLAIN biscuit. Do you want butter and jelly for the biscuit? NO just plain . . ..
    Yeah and if you ask for a buttered biscuit, they soak it in butter. They can never just do a little bit. It's all or nothing

  15. #15
    Junior Member HollyDav's Avatar
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    I drink coffee "dark no sugar" try getting that right at the drive through. Especially if there is high school kid running the window. Kids just don't get "dark coffee" I've learned to check it, usually it's so creamy I can't drink it. Have to go in and have them pour half our and add black coffee back in. Sheesh.

  16. #16
    Super Member ptquilts's Avatar
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    Reminds me why I like to eat at home!!!

  17. #17
    Junior Member NancyBelly's Avatar
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    I spent years trying to explain to fast food places that my son only wanted a piece of cheese on a bun. There are no keys on registers to press for that one. We've gotten every combination of sandwich instead of the piece of cheese on a bun. There were times when I just wanted to jump the counter and make the darn thing myself!
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  18. #18
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    Quote Originally Posted by greensleeves View Post
    While traveling I stopped for coffee. I asked for a coffee, black. The counter person asked if I wanted it with cream and sugar. I was so stunned, I just smiled and said "No" shaking my head.
    I find this happens so many times and also at my bank, after you tell them to deposit the check in the checking account she asks do you want this in your savings account or your checking account They just don't listen.

  19. #19
    Junior Member NancyBelly's Avatar
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    Gotta say, I don't know what "dark coffee" is either. Is it black or does it have cream in it? Or does it refer to dark roasted rather than the lighter roast?
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  20. #20
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    Exclamation

    Quote Originally Posted by cybermom View Post
    I was at a sit down restaurant and ordered white milk. The waitress asked "what is white milk?". I was so surprised that I said "there is chocoate milk and white milk and I don't want chocolate". We never saw that waitress again the entire meal. I think she was a little embarrassed. I was a little embarrassed, too because I'm not that outspoken normally.


    This reminded my husband of the time we were eating at a nice restaurant and ordered chicken. The waitress asked what kind of gravy we wanted. I said ""Chicken gravy". She laughed and even called another waitress over to hear my reply. The second waitress said "Theres no such thing as chicken gravy", and laughed too. So I said "What type of gravy do you have?" They answered "Brown or white." I knew better than to question them any further so just agreed to white, assuming it was like milk gravy. It was, sort of. Next day I was telling this to several co-workers and they also had never heard of chicken gravy!!! Only one who was over 60 said she vaguely remembered her mother making it. I, my daughter, many friends, etc. make it all the time. Are we unusual?

  21. #21
    Super Member catmcclure's Avatar
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    A chain of restaurants serves hot dogs and hamburgers. The menu lists a Deluxe Hamburger and a Deluxe Cheeseburger. I always order a Deluxe Hamburger. Invariably they ask me if I want cheese on my hamburger. I realize they're just going by the rote responses given by management. I sometimes respond politely and say "No." Other times, I ask them if I look senile, and what part of "hamburger" do they not understand?

  22. #22
    Senior Member SUZAG's Avatar
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    Did anybody watch Undercover Boss last night? The CEO of Checkers/Rally was coming into the stores as a new hire regular employee. It really gave me an appreciation for what the fast food worker is going through...I did it as a teenager but of course, technology hadn't arrived yet to mess it up and everybody walked up to the counter and gave their order in person...lol I really think people were nicer back then also, or maybe I was too naive to notice...Remember those days?

  23. #23
    Senior Member SUZAG's Avatar
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    Quote Originally Posted by LenaBeena View Post
    This reminded my husband of the time we were eating at a nice restaurant and ordered chicken. The waitress asked what kind of gravy we wanted. I said ""Chicken gravy". She laughed and even called another waitress over to hear my reply. The second waitress said "Theres no such thing as chicken gravy", and laughed too. So I said "What type of gravy do you have?" They answered "Brown or white." I knew better than to question them any further so just agreed to white, assuming it was like milk gravy. It was, sort of. Next day I was telling this to several co-workers and they also had never heard of chicken gravy!!! Only one who was over 60 said she vaguely remembered her mother making it. I, my daughter, many friends, etc. make it all the time. Are we unusual?
    You don't say which part of the country you are from but for my ex-mother-in-law, from Kentucky, milk gravy was the only gravy there was, and boy was it good!

  24. #24
    Super Member caspharm's Avatar
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    Too much has been dumbed down. For example, the registers are set so most people don't even know how to make change without the register telling them. I know this is supposed to cut down errors, but please, is it that hard? People don't know how or don't want to think outside the box, truly.

  25. #25
    Senior Member ragqueen03's Avatar
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    Quote Originally Posted by euandca View Post
    I find this happens so many times and also at my bank, after you tell them to deposit the check in the checking account she asks do you want this in your savings account or your checking account They just don't listen.
    ok as a bank teller i do have to comment on this - i don't mean it to sound mean or nasty. But the bank i work at the upper management EXPECTS us to repeat what the customer is doing. they actually listen to make sure we are repeating it back to them. so it is not that we don't listen - it is part of our job.

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