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Thread: DVD came in mail, do I have to pay for this????

  1. #1
    Junior Member jj1150's Avatar
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    DVD came in mail, do I have to pay for this????

    Grrrrrr!!! About a month ago, I received an UNORDERED quilting DVD from Fons and Porter. I did open it, and briefly looked at it, and really thought it some kind of promotional offer.

    And so yesterday, I received a billing in the mail for something like $13!!!! Yikes, am I obligated to pay for something I DID NOT order???? And the bad thing is, I'm not really sure just where it's at

    i have always been under the assumption that you do NOT have to pay for items sent to you, that you did NOT order!!!

    does anyone know if this is true or not???

    jody

  2. #2
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    Call them and talk to a person. Tell them you did not order it and ask them why they sent it. There should be a toll free number to call. Tell them that you are upset.

  3. #3
    Super Member Lori S's Avatar
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    If you did not order the item, you are under no obligation to pay for it or even return it. I got one of those a way back .. and its one of the reasons I stopped my subscription to Fons and Porter.. its just an unethical business practice.

  4. #4
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    I don't believe you are required to pay for anything you didn't order. Are you sure the "bill" didn't include a subscription for something? And the DVD was the "Free" part? I frequently get subscription renewal enticements but my daughter always renews for me as part of my Mother's Day gift. I just toss them.

  5. #5
    Senior Member susansomethings's Avatar
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    I would call too and tell them you will not pay for or send it back...as you did NOt ask for it. I really don't believe you are required to pay for it!

  6. #6
    Super Member Lisa_wanna_b_quilter's Avatar
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    If they can not produce anything thing showing you ordered it, it's their loss. So many magazines seem to do this semi-shady stuff.

  7. #7
    Junior Member jj1150's Avatar
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    Thanks all!!!

    I do have ONE quilting magazine subscription, and it probably is one by F&P, but that was ordered and paid for last spring. I think I will just mail the envelope back to them, telling them I did NOT order this DVD, and therefore are under no obligation to pay for OR return it.

    Jody

  8. #8
    Moderator Jim's Gem's Avatar
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    I got one of those. Got several billings for it as well. Never ordered it, lost the DVD (until I found it last week) never sent it back and I ignore the billing. If they send it to me without my approval, it's their loss. I have not looked at it, probably never will. They did send out at least 3 bills for it.


    My newest Grandson, Caleb Austin, was born May 29th. I am now Grandma to 4 precious babies. I am so blessed!!!!

  9. #9
    Power Poster nativetexan's Avatar
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    nope. don't pay. you can say you sent it back or did not get it. they started doing that and it really turned me off.

  10. #10
    Senior Member Learner747's Avatar
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    As a retired postal worker I can officially say that the law says if it is unsolicited merchandise you can do any number of things with it. Do Not Pay for it!

    You may keep it, throw it away, return to sender, etc. If you will go to the Postal Service's pages and look for "Unsolicited Merchandise." Print the page, put it in their envelope, and mail it to the company.

    BTW, it is illegal for them to send a bill to you.

    I have given this advice to dozens of people. I just followed it myself last week.

  11. #11
    Power Poster dunster's Avatar
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    I received that DVD quite a while back, also several notices asking for payment. I tossed them. If you read the fine print, they acknowledge that you are in no way required to either pay or send back the DVD. I also quit subscribing to F&P because of this business practice. I wonder if they know how many quilters they have offended and how much business they have lost. Well, maybe they figure they are making more by "selling" their DVD. How sad. I won't even buy their other products now. (And I definitely don't plan to watch their DVD.)

  12. #12
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    I received a bill but not a DVD. Contacted the company and they sent apologies and took my information out of their files. Thought it was handled very well.
    You do not have to pay for anything you did not order.
    You do not have to return anything you did not order.
    https://postalinspectors.uspis.gov/i...itedFraud.aspx

  13. #13
    Junior Member jj1150's Avatar
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    Learner 747 and NanaCsews .... thanks so much for that info. I will print out that page and return it to them. I thought I had heard *somewhere* that if you get something you did not order, you are under no obligation to pay for it OR return it. The kicker is, IF you pay for it, you get one sent either every month (or every other), so they want it to be like a DVD subscription of sorts.

    Uh, thanks, but NO thanks!!

    And thanks again for the great info

    jody

  14. #14
    Super Member Jan in VA's Avatar
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    Learner 747 is absolutely correct. This is from the USPS frequently asked questions page: http://faq.usps.com/eCustomer/iq/usp...Q&view%28%29=c[c_usps11609]&varset%28source%29=sourceType:embedded

    • Enjoy it!!

      Jan in VA
    Last edited by QuiltnNan; 11-16-2012 at 09:35 AM. Reason: replace copyright material with link
    Jan in VA
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    peacefully colors my world.
    http://www.quiltingboard.com/members...bums19552.html

  15. #15
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    Quote Originally Posted by Lori S View Post
    If you did not order the item, you are under no obligation to pay for it or even return it. I got one of those a way back .. and its one of the reasons I stopped my subscription to Fons and Porter.. its just an unethical business practice.
    I concur. I had the same thing happen a year or two ago. I did start a thread on this topic. Poor business practice resulting in negative publicity. If you contact the company, record the name - time - date of the conversation and state that Fons and Porter is getting negative publicity on this quilting board. We should have some clout, especially since you did not order this DVD.

  16. #16
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    I don't remember if it's the same company, but a couple years ago, a number of quilters received a DVD and later a bill. As far as I understand, if you didn't order it then you don't have to pay for it. I received one a couple years ago, still have it and have never paid for it. I also have never used it, although I did look through it.

  17. #17
    Super Member kathdavis's Avatar
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    Quote Originally Posted by Lori S View Post
    If you did not order the item, you are under no obligation to pay for it or even return it. I got one of those a way back .. and its one of the reasons I stopped my subscription to Fons and Porter.. its just an unethical business practice.
    I agree with Lori S. I would not bother to call. Enjoy the video. It only costed them pennies to copy and distribute.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

  18. #18
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    I agree with the ladies who say you don't have to pay. If you didn't order it, you don't pay.

  19. #19
    Super Member coopah's Avatar
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    This happened to me a few years back with a craft company. You are not obligated to pay for anything that comes in the US mail that you did not order. I put it all in writing and every time they wrote me a dun letter, I photocopied my original letter and mailed it back. The third time I threatened legal action. They stopped. Sometimes you just have to be emphatic and outlast those companies. Plus, I have a long memory and don't order anything from that company or any of its affiliates. Sadly, I wonder how many folks just pay up to avoid the hassle.
    Last edited by coopah; 11-16-2012 at 05:45 AM.
    "A woman is like a tea bag-you can't tell how strong she is until you put her in hot water." Eleanor Roosevelt

  20. #20
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    I also received one. I looked at it. I didn't find it was worth the $13.00. There was a return envelope in the mailing that I just dropped it in and returned it free of charge.

  21. #21
    Super Member kuntryquilter's Avatar
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    I recieved one of these also. I did get a couple of bills, but just ignored them. Never heard from them again & it has probably been a couple of years.

    QUOTE=Lori S;5658804]If you did not order the item, you are under no obligation to pay for it or even return it. I got one of those a way back .. and its one of the reasons I stopped my subscription to Fons and Porter.. its just an unethical business practice.[/QUOTE]

  22. #22
    Super Member cpcarolyn's Avatar
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    That happened to me last year. I did not send the DVD back nor pay for it and I never heard another word from them after the first bill which I did not respond to. So dont worry about it. Unless they can produce something that shows that you ordered it you don't have to return or pay for it.

  23. #23
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    Quote Originally Posted by Lori S View Post
    If you did not order the item, you are under no obligation to pay for it or even return it. I got one of those a way back .. and its one of the reasons I stopped my subscription to Fons and Porter.. its just an unethical business practice.
    I agree. They are hoping to "guilt" you into sending them payment. Don't do it! I stopped long ago paying for things I didn't order, even from charities or fundraisers....such as those return address labels. I use them or toss them but I don't pay for them since I didn't ask to have them sent to me. It's a marketing strategy and obviously works or they wouldn't continue to do it. But it doesn't work with me!

  24. #24
    Junior Member angelanicole's Avatar
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    You should be glad that your creditcard info is not in their file otherwise they would have charged you for this DVD.
    Happened to me (not with F&P with another quilting company). And then the trouble I had to get them to quit sending me their useless DVD's.

  25. #25
    Super Member DonnaC's Avatar
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    Just ignore the bills when they come. F&P did the same thing to me a while back (I am a subscriber to the magazine, but didn't request the video.) Anything sent to you unsolicited, they can't demand payment for. I believe there is some teeny-tiny print on the invoices which states that.

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