Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 25 of 41

Thread: My tale of Woe but with a happy ending

  1. #1
    Senior Member
    Join Date
    Jul 2009
    Location
    in the heart of the awl
    Posts
    979
    I debated sharing this because just thinking about it makes my stomach sick, but... I won two auctions on ebay and they both stated "free shipping and postage''. When I got the invoice I paid it thru PayPal and then when they sent me an email notifying me that I had paid, I looked at it and it said "shipping and handling $11.19". I almost fainted!! I emailed the seller and they said oh no, ebay added that, they had nothing to do with it because I chose to pay it when I won the items. I called ebay and they said no, we don't add postage, the seller did it because apparently you chose to pay postage. I called PayPal and they said they didn't add the postage, the seller must have. I thought and thought and asked myself how in the world did I chose to pay shipping when the auction clearly said free postage. (If I had been more alert I would have noticed it before I paid and then could have handled it then.) After about 6 emails back and forth to the seller, I came to the conclusion that something wasn't right, but I had no idea what it was. The seller told me they couldn't refund the money because the package was already in the mail. Plus they told me that Ebay does this all the time and they have no control over it. So I told myself that I had learned a valuable and expensive lesson. I waited and waited and the package didn't come when it was supposed to so I emailed the seller and they said, oh we are so sorry, we'll contact UPS and refund your shipping. Duh-why could they NOW refund my money but couldn't before? I checked with PayPal and sure enough, the $11.19 was refunded. So, I am left with my auction, (which came late) a refund and the feeling that somehow, this seller isn't being truthful. Now, my problem is what kind of feedback do I leave? Believe it or not, they have a 100 % feedback.

  2. #2
    Super Member auntpiggylpn's Avatar
    Join Date
    Jun 2011
    Location
    Michigan. . .FINALLY!!!!
    Posts
    6,913
    Blog Entries
    1
    I would be honest, they may dispute it but you have emails for proof of what transpired.

  3. #3
    Super Member Gramie bj's Avatar
    Join Date
    Dec 2010
    Location
    Riverside Washington
    Posts
    1,512
    Here is another reason I will no longer shop E-Bay or use PayPal. Is there room to tell your story on the feed back? Do you even have to leave feedback?

  4. #4
    Super Member katesnanna's Avatar
    Join Date
    Aug 2010
    Location
    Brisbane, Australia
    Posts
    3,431
    Blog Entries
    15
    Leave a neutral feedback. Mark down on postage not satisfied. Did you ask for an updated invoice before you paid. I have had people not be able to change the postage in their ad but be able to do it in an updated invoice. There will always be shonks but for the most part I have found most people are honest. Always ask for that updated invoice before paying.

  5. #5
    Super Member jemma's Avatar
    Join Date
    Jul 2010
    Location
    adelaide /australia
    Posts
    1,394
    do not leave good feed back they do not deserve it---you will probably find ebay have delt with them as they did for me one time

  6. #6
    Super Member SherriB's Avatar
    Join Date
    Aug 2009
    Location
    Quilting somewhere......
    Posts
    2,850
    Blog Entries
    40
    Yikes! Thanks for the warning! I shop Ebay all the time and will be extra careful from now on. I have learned to watch closely the size of fabric. Many times I have almost paid $5 or more for half-yards and fat quarters. Some sellers are very tricky.

    As for feedback, be honest about what happened to you. It may save someone else. They messed up their own feedback by doing what they did to you.

  7. #7
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Location
    Front row
    Posts
    14,661
    Blog Entries
    2
    Why pussyfoot around. The seller wasn't upfront or honest. The auction said free postage and then all of a sudden it was Ebay that added the postage and then Pay Pal? Leave a negative feedback like the seller deserves.

  8. #8
    Jim
    Jim is offline
    Super Member Jim's Avatar
    Join Date
    Oct 2010
    Location
    Bardstown, Kentucky
    Posts
    2,189
    If the seller has a 100% satisfaction they had to be doing something right..there are mistakes that happen all the time that are beyond our control..Guess I'm the odd man out here...I'd give them the benefit of the doubt and choose my words very carefully on the feedback

  9. #9
    Senior Member ploverwi2's Avatar
    Join Date
    Dec 2010
    Location
    Appleton, WI
    Posts
    744
    They deserve totally negative feedback. So they do not do the same to others. I have had the same thing happen, and PayPal is wonderful about getting your money back. It takes a while, but they treat you so nicely, and take care of all the hard work.

  10. #10
    Super Member Amythyst02's Avatar
    Join Date
    May 2011
    Location
    Phoenix, AZ.
    Posts
    1,355
    If you got the fabric, and it was as described, I would leave a netrual feedback and explain why. I think we just need to be more aware of what we are charged, and to read carefully the describtion of the item.

    I just recently had an issue with a seller, regarding the describtion etc. I have not left any feedback yet, I am currently waiting to hear from the seller.

  11. #11
    Junior Member adorabowe's Avatar
    Join Date
    Mar 2011
    Location
    Australia
    Posts
    189
    I would leave neutral saying that there was a problem but it was eventually solved (with some difficulty) through a refund. I generally don't leave negative if the problem was eventually solved, because at least it does give them the benefit of the doubt regarding human or computer errors, which they are willing to fix.

  12. #12
    Junior Member PrettyCurious's Avatar
    Join Date
    Jul 2011
    Posts
    196
    Here's the thing.
    There is absolutley NO WAY to change listing to charge MORE shipping than the listing states after you buy it. Once purchased, the listing is 'frozen' and nothing can be changed. We can revise an invoice and charge you less, not not more.

    It was probably parcel post that the seller had included in the purchase price [what you call free - but isn't since there is no such thing as free postage], and when you paid, either ebay or paypal gave you the priority shipping option instead.
    Of course ebay and paypal will deny it.

    Paypal has an uncorrected glitch for over a year now that tells the sellers you paid for priority/insurance no matter what you paid for.

    and ebay once did have a glitch where in the search feilds, EACH listing said shipping was free. Of course when you clicked on the listing, it didn't say that, but many buyers felt duped, and rightly so, but took it out on the sellers, and finally ebay offered to reimburse sellers the shipping cost if they refunded their buyers.

    A nuetral is the same as a neg as far as eBay is concerned. So if you don't think the seller deserves a neg, and yer only 80% happy, then don't give them any FB at all.

  13. #13
    Junior Member PrettyCurious's Avatar
    Join Date
    Jul 2011
    Posts
    196
    Quote Originally Posted by BellaBoo
    Why pussyfoot around. The seller wasn't upfront or honest. The auction said free postage and then all of a sudden it was Ebay that added the postage and then Pay Pal? Leave a negative feedback like the seller deserves.
    WE can't add postage to a 'free shipping' listing after the listing ends folks!
    If it's free, it's FREE

    and it ain't free, the poor seller is paying it - just so ya know.

  14. #14
    Super Member teacherbailey's Avatar
    Join Date
    Feb 2010
    Location
    Tucker, GA
    Posts
    2,072
    Quote Originally Posted by BellaBoo
    Why pussyfoot around. The seller wasn't upfront or honest. The auction said free postage and then all of a sudden it was Ebay that added the postage and then Pay Pal? Leave a negative feedback like the seller deserves.
    I agree. I use Ebay and PayPal a lot and have never had this happen BUT agree that it is 100% the seller and not anything else you were told. Please leave honest feedback so the rest of us know not to buy frim that seller.

  15. #15
    Senior Member SharBear's Avatar
    Join Date
    May 2011
    Location
    Rhode Island
    Posts
    464
    Two comments.

    First, be very careful about leaving a neutral or negative. I did a neutral once and the seller retalliated by giving me an untrue and nasty negative.

    Second, while I agree that something seems odd with this whole thing the bottom line is that you got your fabric and you didn't pay shipping. Something is definately starting to smell in e-bay land. Sellers are leaving by droves. I would give the individual the benefit of the doubt.

  16. #16

    Join Date
    Jan 2011
    Location
    granby MA
    Posts
    305
    I have never had that happen to me but I have won cds and shortly after they send me a pdf file via my email and say the cd willbe along shortly but to get you started here is the file.These people had no intention of sending the cd even when I payed postage and I had to question them one got pretty nasty with me saying I got the file what more do I want .I told him even on his page it states that the cd will be sent as it is against ebay policy to sent pdf files.He refunded my money but ebay stopped him selling I did not contact ebay but someone must have.I just ask more questions when buying from now on

  17. #17

    Join Date
    Aug 2010
    Posts
    601
    Clearly, the seller did have control, as they ultimately managed to refund your money. I would leave neutral, and explain why. They do not deserve positive feedback after all of the trouble you had to go to. I hate the way people are held hostage by feedback on eBay.

  18. #18
    Super Member
    Join Date
    Oct 2010
    Location
    howell, Mi
    Posts
    2,343
    I have won the bid on fabric about 3-4 times. I say that because I am not a frequent eBay shopper. A couple said free shipping and I was not charged for shipping. I have never left feedback.
    Sue

  19. #19
    Super Member hobo2000's Avatar
    Join Date
    May 2010
    Location
    Boonsboro, MD
    Posts
    2,723
    Blog Entries
    1
    Last yr. I was selling off my antique doll collection. I shipped everything before I went in hospital. One pkg the PO questioned the zip. I didn't know until I was back home and took care of it two days later. I wrote and explained, in fact she had given me the wrong zip. She gave me a negative with two stars. No one would bid on my dolls after that. I am going to try this weekend to sell some of my miniature dolls. We will see how long that goes against one.

  20. #20

    Join Date
    Jan 2011
    Location
    granby MA
    Posts
    305
    I always give the person a chance to change a bad situation as things do happen Iwill only leave a neutral feedback or no feedback if a solution was not reached or the person Iam dealing with is not co-operative in coming up with a solution

  21. #21
    Super Member Deborah12687's Avatar
    Join Date
    Feb 2010
    Location
    Minnesota
    Posts
    1,126
    I to have dropped Ebay and paypal and will never..never buy or use paypal again!!! I have been ripped off so many times on there since the begining of this year.

  22. #22
    Power Poster dreamer2009's Avatar
    Join Date
    Nov 2008
    Location
    WHERE THE SUN ALWAYS SHINES
    Posts
    10,097
    Blog Entries
    7
    I have sold on ebay and never encountered this problem with any customers.

    I have also bought on ebay and HAVE encountered this problem several times with other sellers.
    When invoice comes it will show shipping charges (even though it's free).This has also happened with being taxed from other states (illegal !! )
    I send a message to adjust invoice properly so as I may pay or I will contact ebay to remove my bid.
    It is an extra step but I figure how bad do I want what I bid on.
    Has worked out to satisfaction each time.
    Since I am not sure where the problem came from
    I just don't leave feedback in those cases.
    I don't wan't to blame some one if it was out of their control; which does happen.

  23. #23
    Senior Member
    Join Date
    Jul 2009
    Location
    in the heart of the awl
    Posts
    979
    Thanks for everyone's thoughts. I think I am going to wait to leave feedback if I leave it at all. If what the guy told me is true and they had no control over it because ebay automatically adds a shipping fee, then it was my fault for not catching it on the invoice I was sent. If I had been more alert maybe none of this would have happened. the thing was, I had never had this happen before so I really don't think ebaby did it. But, since I don't sell on ebay, I probably don't know what I am talking about. either way, I might just leave a positive and tell everyone to check their invoice for "free shipping" charges. I think I am giving up Ebay! It isn't worth it.

  24. #24
    Super Member lalaland's Avatar
    Join Date
    Jan 2010
    Location
    Yakima, WA
    Posts
    2,481
    Whenever I run into that problem, and I have also, and it was satisfied in my favor, I say in my feedback something like "issue with postage but problem resolved". That way I feel like I'm red flagging it but not actually saying anything negative.

  25. #25
    Senior Member
    Join Date
    Jul 2009
    Location
    in the heart of the awl
    Posts
    979
    Quote Originally Posted by lalaland
    Whenever I run into that problem, and I have also, and it was satisfied in my favor, I say in my feedback something like "issue with postage but problem resolved". That way I feel like I'm red flagging it but not actually saying anything negative.
    Great idea-thanks!

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.