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Thread: very concerned customer

  1. #1
    Senior Member fabrichore's Avatar
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    I recently sent a money order to a person on this board for a book, I wrote her yesterday to ask where it was, she proceeded to tell me just received the money order yesterday and I sent it on 08/26, today is 09/04 so what she is telling me is that it took over a week to travel from Mass to maryland, I am sorry I do not buy it and she said she was mailing today and that I should see it in a week, can someone please tell me I am crazy and that this is normal, because it seems to me as if I am getting the run around.

  2. #2
    Power Poster Rhonda's Avatar
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    Mail can take up to 10 days to get from one place to another. I send out templates to people all the time. I had a check sent to me from an hour away from where I live. It took 3 weeks for me to get it. It had been remarked by someone in the postal system and had gone to two other states twice before some kind soul at the po saw it and sent it my way.

    Generally speaking most things take about 4 to 5 days to get from one place to another here in the states but that can be more if there is a weekend or a holiday or if you mailed it after the pickup time for that day. Our mail is picked up at 4:30 promptly so if I take it in at 4:20 it won't go out as they have to have time to process it first.

    And that is providing it didn't get stuck in the sorting machine or get ripped and kicked out into hand sort.

    A week is not very long to give her before you get too concerned. I would allow at least 10 days and then if it didn't show up I would contact her and try to track it.

  3. #3
    Senior Member fabrichore's Avatar
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    thanks I do understand I just had to post out of pure frustration. sorry I posted have a nice day

  4. #4
    Power Poster Rhonda's Avatar
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    Quote Originally Posted by fabrichore
    thanks I do understand I just had to post out of pure frustration. sorry I posted have a nice day
    Oh I totally understand!! I was quite mad at the lady who had sent me the check. She had her merchandise and I sat here with no check. She told me she got it back and sent it out again and I felt like I was getting the runaround!! So I felt bad when I found out what had happened to the check but it was understandable to feel that way. My check went to Wis from SE Iowa 2 times to the same post office! and went through several post offices along the way. Someone along the way cancelled out the code on the envelope and wrote in new code which sent it the wrong way. Then it ended up in a dead letter office where some kind soul figured it out and I finally got it in my post office box. Very frustrating!! I was on the point of not selling to her anymore.

  5. #5
    Moderator Jim's Gem's Avatar
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    I have had mail take over a week to just travel an hour south of me. I have also had it arrive the next day. You just never know!!!!

  6. #6
    Senior Member Lisa's Avatar
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    Too soon to worry I think. That sounds about right, it takes up to 5 days when I mail something from Texas to Colorado, that's why they call it Snail Mail! I would give it as long as it took her to get your check for you to get your book, maybe add a day or two for good measure and then you can start to worry.

  7. #7
    Super Member luvTooQuilt's Avatar
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    Ah Yes Snail Mail, one never knows if and when it shall be received. And even worse when its shipped Media mail!!! Media mail can take 1-3 weeks..

    So hang tight, give it a lil while longer but ask if they sent it with delivery confirmation. You might be able to check on its progress and whereabouts..

  8. #8
    Power Poster MadQuilter's Avatar
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    What you describe is a big reason why we stopped paying by check. It CAN and often does take a long time for the mail to get to its destination. Be glad she got the check and you will now get your product.

  9. #9
    Power Poster Jingle's Avatar
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    I think now days people are just too leery of getting ripped off. Postal system has never been 100% reliable.

  10. #10
    Senior Member Born2Sew's Avatar
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    Let's face it folks. Nothing is 100% except death and taxes. I had a list once that told how much missent and misdelivered mail pieces there was on a daily basis provided that the service was 99.9% accurate. Pretty scary stuff when you look it everything from that perspective.
    Unfortunatly, nothing in this world is 100% perfect. There was only one and look what happened to him.

  11. #11
    Super Member earlylace's Avatar
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    also remember if the book is sent media mail it could take 7-10 days to get it. Be patient, now with the new feedback system we all will be able to tell if others are having the same problems, hopefully we all can work out our problems with each other in a kind way.

  12. #12
    Moderator sharon b's Avatar
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    The postal service can be slow at times . I don't think it has been that long to send up the warning flags :lol:

  13. #13
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    A friend of mine once sent me a Christmas card from the same town I lived in. It finally arrived at my house the following April!!

  14. #14
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    "THE MAIL" is a very strange and, at times, lovely thing to get.

    I had a friend some time ago who lived in Ontario, CA.
    She complained for a long time about having her mail first going to Canada before some of it made it back to her house!!

    And when I lived in Albuquerque, New Mexico, I actually got mail that had been addressed to Albert's Turkey, and I GOT IT!!

    One more aside to that, I actually had a (okay, she was honestly a hillbilly from WV) cousin, who was kinda weak (okay, so she was dumb as heck even though not a blonde) on the subject of geography, write and ask if she came to visit me in New Mexico if she would have to have a pass port!!

  15. #15
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    [quote=luvTooQuilt]Ah Yes Snail Mail, one never knows if and when it shall be received. And even worse when its shipped Media mail!!! Media mail can take 1-3 weeks..

    I once had a letter deliverd 12 months to the day it was sent. it went to every town in australia starting with a W before it arrived here.
    and now we have post codes and it is only a little bit better.
    I often have up to 6 stamps from other post offices on it before it gets here

  16. #16
    Power Poster ckcowl's Avatar
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    if she lives in a rural area it could easily have taken that long...my daughter lives in the country and when i lived 9 miles from her i sent something to my granddaughter one time that took 9 days to get there, i guessed the mail lady was walking....a mile a day....
    it can be aggravating but when you are at the mercy of the postal system you just have to wait. and if she sends the book parcel post it can take a month to get to you. my recommendation is if you are going to order through the mail to always use delivery confirmation; that way the item in question can be tracked.

  17. #17
    Super Member ptquilts's Avatar
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    I had a Priority package that took 5 days to go 50 miles.

  18. #18
    Super Member ptquilts's Avatar
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    Also, Delivery COnfirmation is NOT tracking. SOMETIMES, it gets tracked along the way, sometimes not. The final scan only means that it arrived at the correct zip code.

  19. #19
    Super Member earlylace's Avatar
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    good point! I once tried to check on something and was told they could only confirm it got to its location, so if its lost they cannot do anything to help you find it!!!


    Quote Originally Posted by ptquilts
    Also, Delivery COnfirmation is NOT tracking. SOMETIMES, it gets tracked along the way, sometimes not. The final scan only means that it arrived at the correct zip code.

  20. #20
    Power Poster Rhonda's Avatar
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    The funny thing to me is I can send something to someone here in the states and it can take up to 10 days. I send packages to Katrine in France and it takes 4 dys to get to her!!! We have done it several times and it is always 4 days! Now Canada takes 2 weeks to get anything to anyone there. I just mail and hold my breath that it doesn't get lost!

    At one point we were having some of the templates get lost and never found. Someone speculated that maybe the postal workers were hijacking them and quilting in the back room! LOL Only a joke!!

  21. #21
    Super Member Barbm's Avatar
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    I sent 5 boxes out the same day. Some as slow as it can go, another priority. The one slow one got there before the priority (same general area of the US). So I guess there's no rhyme or reason, just which truck it's on.

    I am lucky to have a UPS acct. with work. I ship my quilts out to be quilted so I can be sure to track it and make sure it's insured.

    Come to think of it- dd hasn't told me her box arrived. Need to call...

  22. #22
    Super Member ptquilts's Avatar
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    UPS is GREAT - tracking every step of the way. I figure anything over 2 pounds, or with any kind of value., UPS is cheaper and better than the PO.

  23. #23
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    I send an insurance payment July l that has not arrived yet. Who knows?

  24. #24
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    UPS is not good if you live in the country. I live on a ranch and UPS dropped my meds over the gate and the wild hogs got it.

  25. #25
    Super Member amandasgramma's Avatar
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    I live 215 miles from my folks. It took 7 days for them to get a card from me.....nope, can't trust the PO!

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