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Old 11-02-2012, 09:41 AM
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TMK
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Has anyone purchased anything from them recently? I placed an order on the 22nd, e-mailed them twice, tried to reach them by phone today and nothing. Supposedly there turn around time is 72 hours.
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Old 11-02-2012, 10:03 AM
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did you get a confirmation of your order? maybe the order didn't go through.
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Old 11-02-2012, 10:31 AM
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Are they located where any of storm Sandy hit? That might make a difference.
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Old 11-02-2012, 10:35 AM
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It looks to me they are located in Utah - what time did you call? You are in New York which is three hours ahead of Utah.
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Old 11-02-2012, 10:37 AM
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If I remember correctly Golden Threads was bought out by HandiQuilter and they are located in Salt Lake City, UT.

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Old 11-02-2012, 10:39 AM
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They're in Utah, so shouldn't be affected by Sandy. There is a place on their site to check order status. Does it indicate anything? A lot of sites don't seem to check their email. You might try again with the phone, since it's earlier there than where you are.
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Old 11-03-2012, 05:37 AM
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They also have a booth at Houston Quilt Festival, so maybe they are short staffed in their offices for the week.
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Old 11-03-2012, 07:06 AM
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Are you affected by the storm ? Maybe its sitting in a post office some where. Cant get to you.
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Old 11-03-2012, 01:47 PM
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I ordered a Pantograph from them a few weeks ago and it took 1 1/2 weeks to come. It came from UTAH. I thought that was a long time to wait for that little lightweight package.
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