Rose_P

You have amazing patience to go back after the first incident of total disregard. She absolutely should have told you up front what she would do to your quilt if it was not what you asked for. I think she should have refunded your money on the first one with lots of apologies. After that, it was a case of fool me once...

If she can't handle the order as requested she should try to reach a compromise or simply refuse it. It takes some nerve to do as she did without your expressed consent. You ought to make her a little sign to hang over her frame: "The Customer if Always Right!"

hcarpanini

If you like her quilting, maybe give it another chance but get your order in writing. She would have to honor a "contract".

maryellen2u

If a LA quilter messes up my project once is enough. I've had to "fire" a couple by not giving them my business. I work too hard on the quilts and too hard for my money to let someone else waste it for me. You could have told her that it was just too hard to pay her too. No I'm really not that snarky but...

ghquilter53

I give only one chance. We have several LAers in my area however. You may need to ship quilts to someone or learn to do your own. Most LAers have something in writing...write your instructions in large red letters.

Dodie

my experiences were just as bad that is why I took classes and learned to do my own on my Bernina with the stitch regulator the large ones I do in sections and have even won ribbons so now is all my own work with thread and batting also design my choice it is hard work but goes with the quilting

mshollysd

I am a LA and I have a contract that me and my customers fill out. It states in the contract what is expected of me, and what is expected of my customers. For example, price per inch, thread used, designs, etc. I found it at Longarmers University website and once it is filled out and signed, we both get a copy. I would never use any batting or thread that she/he didn't want. That is just being a control freak. I am very picky about my thread but you sent her premium thread the third time, and that should have been great. There are alot of great LA out there though.

vivsqt

BellaBoo, I am a longarm quilter. I noticed you live in Arizona. I live in Grand Junction, CO. I have been quilting for 12 1/2 years now. If you can't find a local LA, I would love to quilt for you. I am the only quilter in here Junction that owns a Statler Stitcher so I get quite a bit of work. Most orders are out about two months. Write a "pm" if you would like to see some of my work. I do have a couple of quilts in the picture library here on the Quilting board. I use Hobbs 80/20 unless the costomer brings me their own batting. About the only thing I really don't like to do is use two different colors of thread in the bobbin and top threads, but will if that is what the customer wants.

Regas

Is it possible she is a new LA and afraid to "branch out" into the "unknown"? If she is, she shouldn't be taking in customers until she learns her machine. My lady is awesome and like Buckeye Rose, she goes over thread, batting etc when I take it in and would never make a change without checking with me. Check with the local shops or the one you trade at. They often have employees who do LA and be sure to see their work before giving them a job.
Sorry for you past experience and I wouldn't dare take another quilt to her.

madamepurl

Have you thought of going into business? You can't be the only one in your area frustrated.

kaylfordsollimo

How many times would you return to a restaurant if when you ordered shrimp, you were served broiled chicken instead? That is outrageous. I hope you got your cotton batting back from her.