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Thread: Husqvarna Sapphire

  1. #1
    QuiltingLee's Avatar
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    How do you use one of these? Are there free classes? The dealer that sold it to my mom didnt tell her that it needed classes to be able to use it. Does Husqvarna send out people to help you learn?

  2. #2
    Super Member Treasureit's Avatar
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    I have a different model, and it came with some free classes from the dealer. It was an authorized dealer and I bought it new.

    I would go the the their website and locate a dealer near you and see what they offer. http://www.husqvarnaviking.com/

    There is also a Yahoo group for for my model, maybe there is one for other models or general info. Yahoogroups.com

  3. #3
    QuiltingLee's Avatar
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    the dealer is authorized but she doesnt offer free classes. they are 50 each. which the dealer did not tell my mom that she needed classes to use the $3,000 machine. the dealer just wanted the money from the machine sale

  4. #4
    Super Member champagnebubbles's Avatar
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    Quote Originally Posted by QuiltingLee
    the dealer is authorized but she doesnt offer free classes. they are 50 each. which the dealer did not tell my mom that she needed classes to use the $3,000 machine. the dealer just wanted the money from the machine sale
    Yikes! I would double check this dealer, I have never ever heard of not having free class for a Husqvarna machine.
    I would also ask at http://www.husqvarnaviking.com/

  5. #5
    Super Member Treasureit's Avatar
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    Quote Originally Posted by QuiltingLee
    the dealer is authorized but she doesnt offer free classes. they are 50 each. which the dealer did not tell my mom that she needed classes to use the $3,000 machine. the dealer just wanted the money from the machine sale
    Can she return it? If not I would contact Husqvarna and tell them how disappointed you are.

  6. #6
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    Quote Originally Posted by QuiltingLee
    the dealer is authorized but she doesnt offer free classes. they are 50 each. which the dealer did not tell my mom that she needed classes to use the $3,000 machine. the dealer just wanted the money from the machine sale
    Is your mom an experienced sewer? If so, has your mom actually tried using her machine yet? Yes, the Viking dealers I have dealt with all provided free classes, but I never found that I really needed them, and rarely took them. I have found my Vikings to be very intuitive to use, with well written manuals.

    Good luck. I hope your mom is able to enjoy her new machine soon.

  7. #7
    Senior Member bgullett's Avatar
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    If you have a local Joanns, with the dealer in their store, maybe they can direct you as well. Or maybe help your Mom out.

  8. #8
    Super Member katier825's Avatar
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    I think a good dealer will at the very least spend time with you to get acquainted with your machine free of charge. Mine offers unlimited classes. The machine is a bit different than any that I've ever used, where it's all automated. I do refer to the book when I need to and I've brought it twice to the dealer so she could show me some tricks and help me get the FMQ set up correctly. I'd talk to the dealer again. Could she have misunderstood?

  9. #9
    Super Member Quilter7x's Avatar
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    If she bought it brand new, it really should come with lessons. If she bought it used, then I think a fair price can be charged - FAIR being the key word.

  10. #10
    Senior Member Spudgm's Avatar
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    I bought a used serger from my local Viking dealer and she included one class in that for free. I would definitely contact Viking directly and let them know about this dealer.

  11. #11
    Super Member thimblebug6000's Avatar
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    The class I took when I bought my Sapphire, the lady asked me what I needed to know. She said most people leave their machine in the box until they come to lessons. I had taken mine out & worked through the workbook that came with it. There was really nothing that the teacher needed to show me. As I'm using the machine sometimes I have to recheck the manual because I've forgotten something, but if she has her manual & spends time going through all the book, she should be fine.

  12. #12
    Junior Member Bobbin along's Avatar
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    ANY dealer with half a business-brain should give you lessons on how to use your new machine! I used to work for Viking and have never ever heard of a dealer who didn't offer LOTS of free classes. If this (idiot)dealer refuses, then take your new machine and go to a different HV dealer and tell them what happened, and i'm sure they would love to help you out. The more times they can get you into their store, the better the chances of you being a repeat customer! I'm mad at this dealer for you, and wish you luck. Vikings are wonderful, wonderful machines, so don't give up! :thumbup: :thumbup:

  13. #13
    Super Member happymrs's Avatar
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    Quote Originally Posted by thimblebug6000
    The class I took when I bought my Sapphire, the lady asked me what I needed to know. She said most people leave their machine in the box until they come to lessons. I had taken mine out & worked through the workbook that came with it. There was really nothing that the teacher needed to show me. As I'm using the machine sometimes I have to recheck the manual because I've forgotten something, but if she has her manual & spends time going through all the book, she should be fine.
    *****

    My experience when I bought my Sapphire 830 was about the same. No real classes, but if I needed any help, or to be shown anything, to come in, & she would sit down with me & show me. I find the manuals very helpful & thorough too! If your mom has always sewn & had more than one machine, she shouldn't have any trouble with this one. There is also plenty of help online, like in this group, & on Yahoo, there are at least two groups that I belong to. So tell her to get it out & just start getting to know it. I hope she loves it! I have mine on a Grace Mini Pinn frame now, & it's working out great on there too!

  14. #14
    Super Member nwm50's Avatar
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    I inquired at the local JoAnn's for help in learning how to use mine since it's been years & since it uses the card and those can't be found anymore ( i have enough cards)...they wanted me to trade it in for nearly nothing for a updated new machine..NO THANKS! They are the only dealer in our area to sell these. I guess im just gonna have to drag it out and read the booklet to see if it can help me out. When you buy one, they said they can give u some lessions & answer questions but it's for a short time. The reasons that i hadn't used it? Because i was going thru cancer treatments and was not up to par @ the time to keep using and had to return to work, etc and i let time go by...

  15. #15
    Junior Member Suzan Larrimore's Avatar
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    I recently bought my 870 used from ebay so no classes for me. I also don't think I got all of my manuals either. However, I was able to sit down and sew. Threading is well marked and easy to follow. If you have sewn all along using the machine will be easy. If you are just learning you can still get good use out of your machine just following the booklet. The book has everything you need to know.

  16. #16
    Super Member Tink's Mom's Avatar
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    Contact Viking...I'm sure they will fix this issue.

  17. #17
    Power Poster sueisallaboutquilts's Avatar
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    50.00 a class sounds really steep! Hope your Mom gets her problem resolved.

  18. #18
    Junior Member Sew 'N Sew's Avatar
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    I am assuming your Mother has sewing experience since she invested in such an expensive machine. I have a "higher" model then the Sapphire and find it very user friendly. I purchased mine online so do not have free classes, but classes are available; however, the manuel is easy to follow.

    I'd suggest your Mother start on page 1 of the manuel and just follow through step-by-step and she'll soon be a pro. It just takes time and effort to learn anything I find.

  19. #19
    Senior Member Aunt Doggie's Avatar
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    Quote Originally Posted by QuiltingLee
    How do you use one of these? Are there free classes? The dealer that sold it to my mom didnt tell her that it needed classes to be able to use it. Does Husqvarna send out people to help you learn?
    The classes helped me, but found the machine to be VERY user friendly... The manual is also wonderful and easy to use so you can refer to it when ever you need to-

    As far as the "dealer" not offering free classes- That is Bull Roar! If they are a licensed dealer, they give classes!!!!! I would call Husqvarna directly and find out what is going on!!!!

    I love my Sapphire 830 and wouldn't trade!!
    Best of Luck!!

  20. #20
    Junior Member kbishburg's Avatar
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    Quote Originally Posted by Spudgm

    I bought a used serger from my local Viking dealer and she included one class in that for free. I would definitely contact Viking directly and let them know about this dealer.
    I have a Husqvarna 875 and am thinking of buying the serge machine. found a new one on Ebay for $700. Do you think a serge machine is a good investment?

  21. #21
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    I have this machine and it came with free classes. I have purchased several Husqvarna Sewing Machine and never had to pay for a class. I'd check on this to.

  22. #22
    Super Member 0tis's Avatar
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    I have a Sapphire 875Q - it was my first computerized machine - I was clueless when I bought it - I was afraid of it - afraid I was going to break it. I was offered free classes - but I didn't go - because I live so far away. Anyway, I just started sewing with it - consult the manual when I didn't know and now I love it. I can't believe the machine costs 3000.00 - mine was about 1700 - that was brand new last year. Good luck - and don't be scared to try it - just do a straight stitch until you are comfortable.

  23. #23
    Super Member Rose Marie's Avatar
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    I have the 830 without embroidery.
    It is not that hard to learn.
    There are websites that sell instruction books for all kinds of machines.

  24. #24
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    I would be calling Viking about that problem. To much money and no classes. Barb

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