catmcclure

Every time I order something on line, I get a confirmation email. I store that email in a folder called "Merchandise Ordered." That way, it's there and I can check everything off, even if it's months later.

valsma

Glad you were able to figure out the discrepency. I've never been to the physical store but shop their online store a lot. The last two time I have oredered there have been some minor issues with getting the fabric I ordered when it is a sale fabric. Since I get email notifications for their sales, I usally do my purchase the same day the sale starts if there is something I want. It seems their process time for orders has gotten longer than it used to be. Luckily once it has been processed, it still only takes a day or two to get here.

Prism99

You know, it's possible also that this was fraud. Someone I know goes over her credit card statements in detail monthly, and she noticed a gas station amount that was off by $20. She went to the bank manager, who looked at the surveillance tapes in the store. Turned out that the cashier was adding money onto customer receips and pocketing the difference. (Sorry, I don't know exactly how it was done, but I do know that this actually happened.) I'm sure there are real errors also, but it's important not to rule out theft just because it's a credit card.

CherryPie

Thank you for the heads up. I do all my ordering from FD online. I do save all my receipts when I use my debit card but I have to admit I don't when I use my CC. I will definitely be more careful.

BellaBoo

The same mistake that happens more then twice at the same store will never see me again.

momto5

I've ordered from them a few times, and I must say the last order has been a total mess. I had ordered in Jan or Feb, order came right away and was great. Then on March 1, I put in a BIG order. A week later, I called to ask if they had received it 'cause the debit hadn't cleared my checking account yet, and or course, no order had shown up at my house yet. So the next day I got a "tracking" notice from UPS saying my order would be delivered March 15. March 15th??? This is NOT acceptable and I'm afraid I won't be using them again...when I order fabric it's because I need it, not because I'm longing for something to pet. That's too bad, the quality was good and they answered my questions regarding the order, but that doesn't add up to good customer service in my book. Just sayin'...

mucky

Yes I have had trouble,during the batik sale getting what i ordered and having it sent in a timely manner.

echoemb

Watch out for the Cash back buttons also. Clerks have been known to select cash back on their side of the register and then pocket the money. Most customers don't check their receipts and they get away from it for a long time.

onaemtnest

Thank-you Sheila for posting this. I have shopped online Fabric Depot and your experience makes me wonder if I may have been over charged or undercharged, not with just this company but other companies as well. Human error is always a possibility as this no doubt was a fat fingered mistake.

Point well taken that we do ourselves a possible injustice by not checking our statements against receipts.

onaemtnest

I too use to use my Debit Card when ordering online. Then a while back the Today Show had a segment warning that if you use your Debit Cards online you DO NOT have the same protections that Credit Cards give you in contesting a charge should there be a problem.

Just food for thought to check with your bank...that if your Debit Card # should be hijacked by unscrupulous clerk and they could potentially wipe out your bank account.