Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 3 of 4 FirstFirst ... 2 3 4 LastLast
Results 51 to 75 of 84

Thread: my lqs is closing, and "my" bernina is on layaway there..help!!

  1. #51
    Member Bicycle Hobo's Avatar
    Join Date
    Feb 2012
    Posts
    80
    Quote Originally Posted by twoxover View Post
    Hi everyone-

    I just rec'd an email from my LQS--they are closing their doors as of june 30. i have a demo/classroom bernina 450 on lawaway there. my original plan was to pick it up on 7/1 when i recieve a company bonus. However, i'll have to bail it out sooner. I'd like everyone's thoughts...my concerns are:

    who will now service my machine. i do not know if the quilt shop has made arrangements for this.
    who will now provide me with my new bernina owner classes? I think bernina calls them "mastery" classes.

    I now have a lot of reservations about buying this machine. if i have a problem, do i even have recourse? what do you all think????

    the flip side is, I could ask for my money back and go to a different dealer, or buy a different machine. I'm a viking owner now, I could buy a new viking and in all liklihood, be very happy.

    Betsey
    Here is an great example of why I don't deal much with local smaller businesses anymore-especially with sewing machines. I buy from the larger chains with a good long term (at least 3 months) return policy. I also buy simple mechanical sewing machines that are cheaper purchased new than if you take them somewhere to be serviced. I generally service it myself periodically (keep it clean inside & out, stored in a hard case when not in use, & oil it if needed-although the 2 present ones I use now are permanently lubricated at the factory). I usually keep the sewing machine in question 10-25 years (average 18 years) with hard use! What do I need to be depended on stores that always seem to disappear from the landscape or even that I move away?
    Last edited by Bicycle Hobo; 05-23-2012 at 09:33 AM.

  2. #52
    Senior Member
    Join Date
    Jan 2012
    Posts
    563
    Blog Entries
    1
    Quote Originally Posted by SunlitenSmiles View Post
    I have a Bernina which I love ! The LQS where I purchased It moved to another state but made arrangements for any thing I needed (or any of their Bernina owner customers) to be handled at the next closest Bernina dealer. We all miss them terribly but our Berninas are well cared for and are excellent machines.
    i think this is key...your original dealership made arrangements with the closest dealer. this one did not, and will not. but it's all ok...everything works out in the end.

  3. #53
    Super Member justflyingin's Avatar
    Join Date
    Nov 2010
    Location
    Jozefow, Poland
    Posts
    4,500
    I too am curious what you will end up doing. Is it a particularly involved and advanced machine? Glad you are thinking about this now!

  4. #54
    Super Member judykay's Avatar
    Join Date
    Jun 2010
    Location
    Michigan
    Posts
    1,614
    Blog Entries
    18
    I would definitely email Bernina. I like getting things in writing so I have some kind of recourse if needed.
    Happy Quilting
    Judy in Lower Michigan

  5. #55
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Location
    Front row
    Posts
    14,656
    Blog Entries
    2
    I bought my Bernina used, out of warranty. If a good brand of machine has been sewn on a lot for a few years, there is rarely any major problems with it. I saved thousands of dollars. Online free Bernina sewing classes and many forums have all the answers to my questions how to use it. I don't like even walking in a sewing machine dealer shop anymore.
    Got fabric?

  6. #56
    Super Member jeaninmaine's Avatar
    Join Date
    Jan 2011
    Location
    Maine, Where else!
    Posts
    1,575
    If you're going to be nervous about it, I'd get my money back and go with what you know.

  7. #57
    Junior Member joycet's Avatar
    Join Date
    Jan 2011
    Posts
    238

    Shop Closing

    According to a friend of mine that just bought a new 820 Bernina at the Paducah show..she said Bernina pays the shop..any shop that carries Bernina machines for the classes you take on learning your machine. Guess now you need to see how close the next Bernina dealer is from you. Viking are great machines. I have the mega quilter but I don't think they are as great of a machine as Bernina. Sorry all you Viking owners!! LOL I don't even own a Bernina either. I thought about buying one..but decided that my vintage machines would last a lot longer....wouldn't have to take classes to learn how to operate them..nor would I have to take them to the shop to be cleaned once a year. I could save that money and spend it on something else..fabric!!! and clean my own machine. Just my .02 for what it's worth

  8. #58
    Super Member butterflies5518's Avatar
    Join Date
    Aug 2010
    Location
    Houston, TX
    Posts
    4,042
    So glad that all things are resolved and you have your choice on its way.
    Quilting makes me happy!..

  9. #59
    Senior Member
    Join Date
    Jan 2012
    Posts
    563
    Blog Entries
    1
    Quote Originally Posted by butterflies5518 View Post
    So glad that all things are resolved and you have your choice on its way.
    Thank you so much! truth be told, I think i made an excellent choice...even better than the bernina, for my wants and needs. so it all worked out!

  10. #60
    Senior Member Traditional's Avatar
    Join Date
    Sep 2010
    Location
    Ohio
    Posts
    814
    Blog Entries
    1
    Betsey,
    Contact your LQS ask all the questions and request in writing if you get the right answers and decide to make the purchase. I would ask for a contact person at Bernina that can confirm your questions
    The shop should continue to make someone available to offer mastery classes. If there is another dealer close they should contact them and make arragements for service. Contact Bernina they will take care of their customers and give you reliable information.
    If you contact me I will give you a number. I sold bernina machines for years and found them to be reliable and customer friendly. Bernina is one of the best on the market. Good luck.

  11. #61
    Super Member
    Join Date
    Oct 2011
    Location
    dallas tx.
    Posts
    5,150
    Blog Entries
    3
    Take the check to the bank ASAP. You're lucky he went to the shop.

  12. #62
    Senior Member
    Join Date
    Jan 2012
    Posts
    563
    Blog Entries
    1
    Quote Originally Posted by Traditional View Post
    Betsey,
    Contact your LQS ask all the questions and request in writing if you get the right answers and decide to make the purchase. I would ask for a contact person at Bernina that can confirm your questions
    The shop should continue to make someone available to offer mastery classes. If there is another dealer close they should contact them and make arragements for service. Contact Bernina they will take care of their customers and give you reliable information.
    If you contact me I will give you a number. I sold bernina machines for years and found them to be reliable and customer friendly. Bernina is one of the best on the market. Good luck.

    thank you so much for your offer of help! i did "go a different route" and am very very happy with that decision. I agree Bernina's are super nice machines.

  13. #63
    Senior Member
    Join Date
    Jan 2012
    Posts
    563
    Blog Entries
    1
    Quote Originally Posted by barny View Post
    Take the check to the bank ASAP. You're lucky he went to the shop.

    allready cashed. and yes, i think i am lucky he went when he did.

  14. #64
    Junior Member
    Join Date
    Oct 2011
    Location
    Geraldton Western Australia
    Posts
    236
    As it is a demo/classroom machine are you sure you are entitled to warranty and lessons?

  15. #65
    Super Member patski's Avatar
    Join Date
    Sep 2010
    Location
    Tucson AZ
    Posts
    2,109
    Blog Entries
    9
    that happened here and the quilters are driving 50 miles away!
    Patski
    always learning

  16. #66
    Junior Member
    Join Date
    Oct 2011
    Location
    Geraldton Western Australia
    Posts
    236
    Sorry, didnt read all the way

  17. #67
    Super Member Greenheron's Avatar
    Join Date
    Nov 2010
    Location
    Beautiful Briery Mountain in WV
    Posts
    2,651
    You must have felt like the poor brides in Pittsburgh who went to pick up their wedding gowns to find the business closed and dark.

  18. #68
    Senior Member
    Join Date
    Jan 2012
    Posts
    563
    Blog Entries
    1
    Quote Originally Posted by Greenheron View Post
    You must have felt like the poor brides in Pittsburgh who went to pick up their wedding gowns to find the business closed and dark.

    nahhhhh, not really. i got over it pretty quickly. I can't imagine those brides though! Krysti pointed me in the right direction and i do believe i will be VERY happy with the Viking Tribute. I have a viking 350 that i love....so this is all good! it was just such a shock yesterday and had me spinning a bit.

  19. #69
    Banned
    Join Date
    Dec 2009
    Location
    Enid, OK
    Posts
    8,922
    Blog Entries
    1
    our Bernina shop is also closing in June....she said to get your $$ back now and wait til you can find a shop to take classes!

  20. #70
    Junior Member
    Join Date
    Jul 2010
    Location
    Kingsland, tx
    Posts
    234
    Pick up your Bernina and all the paperwork they have register it. When I moved from South Dakota to Texas, I could not find the paperwork,The new Benina dealer called the dealer in South Dakota for the purchase information. I realize that the new dealer could not call, but if you kept track of the paperwork they HONOR the Bernina warranty/repair.

    The problem that I had was the classes. They new dealer let me attend but had to pay for the classes. If you saved enough money or made a good deal on your Bernina it wasn't to tough to pay for the classes. Also you will LOVE your Bernina. I suggest that you go thru with your deal and enjoy.

  21. #71
    Super Member Amythyst02's Avatar
    Join Date
    May 2011
    Location
    Phoenix, AZ.
    Posts
    1,355
    I have read thru this entire thread and I find it quite alarming that the LQS seem so rude. Telling folks, well you should have bought it here, etc. I am old, but I did learn that a bit of sugar goes along way. IF I were told I won't give you lessons because you did not buy it here, I simply would NEVER return to that LQS. Now on the other hand, if I were greeted nicely and told well unfortunately I cannot offer you the free classes, but your certainly welcome to join our classes, but, you will have to pay for the lessons, and mind you its going to be how they say it, that will impress me. The one things sewers do, is upgrade!! Yes we do. Maybe not every year or so, but we do upgrade, and how do you make a customer for life, you treat them well. You make them feel special when visitiing your store, you offer them things they need, you help them. And when it comes to upgrading, where are they going to go first?? Why my LQS is where they will shop first...because I have establised a relationship with them, I have been kind, and I have been understanding, and all that sugar just passed right on up to me, as they walk out with their latest upgrade. This is why stores, of any kind go out of business, they have forgotten that the customer is always right (lol ) and being kind pays off in the long run of things. Just some thoughts,
    Amythyst

  22. #72
    Senior Member
    Join Date
    Jan 2012
    Posts
    563
    Blog Entries
    1
    Quote Originally Posted by Amythyst02 View Post
    I have read thru this entire thread and I find it quite alarming that the LQS seem so rude. Telling folks, well you should have bought it here, etc. I am old, but I did learn that a bit of sugar goes along way. IF I were told I won't give you lessons because you did not buy it here, I simply would NEVER return to that LQS. Now on the other hand, if I were greeted nicely and told well unfortunately I cannot offer you the free classes, but your certainly welcome to join our classes, but, you will have to pay for the lessons, and mind you its going to be how they say it, that will impress me. The one things sewers do, is upgrade!! Yes we do. Maybe not every year or so, but we do upgrade, and how do you make a customer for life, you treat them well. You make them feel special when visitiing your store, you offer them things they need, you help them. And when it comes to upgrading, where are they going to go first?? Why my LQS is where they will shop first...because I have establised a relationship with them, I have been kind, and I have been understanding, and all that sugar just passed right on up to me, as they walk out with their latest upgrade. This is why stores, of any kind go out of business, they have forgotten that the customer is always right (lol ) and being kind pays off in the long run of things. Just some thoughts,
    extremely well said Amythyst! and my 81 year old mom always tells us "things always work out the way they are supposed too". sometimes, that's not fun...but in this case it is. I have never had a bernina, so i don't know what i am missing! i DO know that i will LOVE the new viking Tribute that i ordered...at shop i have done business with for 20 years--bought two sewing machines (my first viking and a babylock ellure for embroidery...and a couple of vacuums). They aren't a quilt shop-it's an old fashioned sew-vac place. but they have always been more than fair with me.

    If the owner of the shop had said to fred, or to i..."i can call xyz shop and tell them you are a new bernina owner......" we would have continued with the sale. but sorry folks...i support local small business 100%, but not when i get yelled at. and not when my sweetie of a husband walks through the door and gets yelled at.

    all in all, tuesday was a bit rough, but things, like my mom said, worked out!

  23. #73
    Super Member onaemtnest's Avatar
    Join Date
    Jan 2011
    Location
    Rocky Mountains of Idaho
    Posts
    1,431
    I've read the entire thread. There is no price that can be put on peace of mind...it is priceless :0) You are so happy with your present Viking...now you have committed to a another and with a dealer you have confidence in....I think I see you doing "The Happy Dance"

    BTW keep that hubby around to be proactive for his sweetheart and take the slings and arrows of a shop owner who was 'playing' on your kindness it would seem in making you 'wait' until Tuesday for refund....I think in her case Tuesday would never come.

    I have to smile with your Mother's adage....it all works out. Now that dealer can resell her machine on eBay and make all that money she told she was losing if she'd followed through with the sale with you. More importantly you are sticking with a brand of machine you are familiar with and dealing with a merchant that has a long track record.
    Smiles from Idaho,
    Onalee

    "What if you woke up today with only the things you had thanked God for yesterday?" ~ Michael Hyatt

  24. #74
    Senior Member lonestardreams's Avatar
    Join Date
    Feb 2011
    Posts
    409
    Congratulations on your new machine. What fun. I have a Bernina and a Brother machine. I love them both but use the Brother much more. Being happy and feeling happy when you stitch on your machine is what matters to me. I get that more from my Brother than my Bernina- it's just a personal choice. I could name a few reasons but it doesn't really matter.

    So, it was meant to be for you wasn't it? Have a blast stitching with your machine. I love it when people write about how happy they are with their machines- whatever make or model. I have a friend that calls her machine "my baby".

    Have a great day!

  25. #75
    Junior Member
    Join Date
    Jan 2011
    Posts
    283
    I would just buy a different machine.That just sounds like future problems.....Just me,maybe.

Page 3 of 4 FirstFirst ... 2 3 4 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.