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Thread: PFAFF Quilt Expression 2044 is AWFUL

  1. #1
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    Thumbs up PFAFF Quilt Expression 2044 is AWFUL

    Hey everybody,

    i write here on behalf of my mom, she doesn't speak english so i write this for her.
    Basically what happened is she bought a new Quilt Expression 2044 a few years back and ever since
    this thing is just acting up and making problems , i think we had sent this thing back to get it repaired 4 times now. So there's basically not one month passing without her complaining about this thing..

    Today i came home and she told me her sewing machine broke yet again, i got it standing next to me and the display is just completely acting weird, its showing every possible symbol all at once, cant change any settings anymore because of that, neither can you read anything off that screen.

    So yet again its probably the electronics/software and I'm fed up with this thing, how can this "premium" high end product be so faulty and inferior!

    You guys don't know any solutions by chance do you?

    The most aggravating thing is that PFAFF doesn't even have a direct customer support where i can call these guys or write them an email, its just "go to your local sewing shop and ask for help"
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    Last edited by QuiltnNan; 12-15-2013 at 07:07 AM. Reason: removed language and consumer complaint

  2. #2
    Super Member Caroline S's Avatar
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    Unfortunately it sounds as if your Mother's Pfaff is a lemon and perhaps the mother board is bad. I believe there have been several thread on the QB about this model. Use the search button at the top.
    Sweet Caroline

  3. #3
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    I certainly feel your pain, I have a Quilt Sew Clever Husquvarna that I have had for two years and I have nothing but trouble with it and the help is not good either...... The have had my computer board for two plus months now this is ridiculous. I think it on the slow boat to china....REALLY I am getting upset....!\
    llweezie

  4. #4
    Super Member Stitchnripper's Avatar
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    Pfaff does have a Facebook page which I don't think you'd need to be a member of Facebook to view. Maybe there's something there for you. Also, I'm guessing you have tried the toll free number and Email Address from their website?
    Alyce

  5. #5
    Super Member Mitch's mom's Avatar
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    If your mother bought her machine through a dealer take it in and have them look at it. If that isn't the route you want to take, then take your mother shopping for a new machine. After you are finished machine shopping take her out to lunch.
    Last edited by QuiltnNan; 12-15-2013 at 07:08 AM. Reason: remove negativity

  6. #6
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    So sorry to hear that you got a lemon. I bought mine 11years ago and love it. It is the only machine I have ever owned that does what it is supposed to do. Did you get yours from a dealer?

  7. #7
    Super Member Weezy Rider's Avatar
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    Will it stitch even if the panel isn't working?
    If it will, then it could be a power to the board issue rather than the board itself.
    If it won't, then it likely is the board.
    The old Pfaffs had batteries you had to change yearly. If the batteries died - the display wouldn't turn on or act weird, but the machine would stitch. Replace the batteries, and the machine did fine. Just straight sewing didn't depend on memory.
    The new machines don't use batteries to store memories - but no power or low power can still be an issue.
    Have you tried plugging it in elsewhere? House wiring has been known to go flaky. I had a bad outlet.

    Calm down, plug the machine into a known "good" outlet, sit there and try to sew. If it stitches, make a note, if it makes a noise when you turn it on make a note. If any physical button works, make a note. Is the power cord fitting snugly into the connection on the machine, make a note. Anything strange, make a note. Power cord in good condition, make a note. Is it in a hot or cold area, make a note.

    Then write all your notes with everything you have tried, and see what a dealer says, or Pfaff says if the FB page has any info. This will help prevent the common "user" error if you have it documented. Hopefully, someone will look at the bigger issue instead of running through the common errors again.

    No satisfaction - like the other poster said, take mom shopping for a new machine. You've done everything possible.

  8. #8
    Super Member jitkaau's Avatar
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    I had similar problems with a 2144 with no communication with the computer as the input system was so slow and outdated. I had no satisfaction with customer service. I don't own any Pfaff products any more - that solved it.

  9. #9
    Power Poster Jingle's Avatar
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    I am so sorry your Mom got a hold of a lemon. I don't own any Pfaff machines.
    Another Phyllis
    This life is the only one you get - enjoy it before you lose it.

  10. #10
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    I had trouble with my Bernina 820. Twice it had to go up to Chicago for repair. After the second time I was fed up with it and traded it for a 550 which I dearly love.

  11. #11
    Super Member Amythyst02's Avatar
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    I am so sorry your machine is acting up. I have to agree with many of the others go shopping for a new machine for Mom. Trade in the old one : )
    Amythyst

  12. #12
    Senior Member mhollifiel's Avatar
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    Thanks for posting this. I had been considering Phaff possibilities but not now. So sorry your mother is having such problems.
    Holli
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  13. #13
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    Unfortunately ALL manufacturers occasionally make a lemon. I had one Pfaff for 12 years, loved it dearly and used it a lot, until the mother board went out. I bought another Pfaff and have been using the heck out of it for 4 years and it works great. There are a myriad of things that could be wrong with your mother's machine relating to the electronics, without any being related to the software. If the machine is still in warranty return it to the dealer and demand a new one at no cost to you. If it is out of warranty return it to the dealer and demand a new machine at minimal cost to you.
    Shirley in Arizona

  14. #14
    Super Member charsuewilson's Avatar
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    You said your mother doesn't speak English, but didn't say what country she lives in, and where she bought the machine and whether it was new. If your mother is not in North America, it could be a power problem, although Pfaff is a European brand, so it should work there, too. Check www.pfaff.com . For most countries, there is an email address for Pfaff (but not for the US - where they search for dealers).
    Sue Wilson

  15. #15
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    I am sorry about your troubles with the 2044, I have the Pfaff 2044 and love it. Troubles I encounter are of operator error in nature and I have been been able to mostly remedy myself. I do have a Pfaff lady I can call with questions, which helps. I am a total novice to sewing and sewing machines. I bought mine used in 2011.
    I did get a Singer 15-91 to do heavy sewing(denim, blue jean quilts), for future FMQ AND to save wear and tear on my Pfaff so it will last me longer. I have bought a Brand new Ford truck and a Dodge both were a lemons. I feel your pain. I have read good things about the Pfaff 1.0 and 1.5...

  16. #16
    Senior Member crashnquilt's Avatar
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    Pfaff are dual voltage machines. There is a switch on the bottom of the machine to switch between 110 and 220 volt. Also, you should be plugged into grounded wiring.
    Crashnquilt


    Wouldn't you like to live with my mind just for a moment? I wish you would, I think I need to get OUT OF IT!

  17. #17
    Junior Member joycet's Avatar
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    If I"m not mistaken and please correct me if I am but isn't Pfaff and Singer together nowdays? I don't believe that Pfaff is the great machine it use to be..back when Nancy Zimman used them on her show. I know Singer isn't. Hopefully your mother brought it from a shop and not on line. I know who terrible and nerve wrecking a problem like this can be. Good luck!!

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    Is your mom putting any strong magnets near her machine? If she is, it can damage the computer chip and mess everything up.

  19. #19
    Super Member Shorebird's Avatar
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    Quote Originally Posted by ascendence View Post
    Hey everybody,

    i write here on behalf of my mom, she doesn't speak english so i write this for her.
    Basically what happened is she bought a new Quilt Expression 2044 a few years back and ever since
    this thing is just acting up and making problems , i think we had sent this thing back to get it repaired 4 times now. So there's basically not one month passing without her complaining about this thing..

    Today i came home and she told me her sewing machine broke yet again, i got it standing next to me and the display is just completely acting weird, its showing every possible symbol all at once, cant change any settings anymore because of that, neither can you read anything off that screen.

    So yet again its probably the electronics/software and I'm fed up with this thing, how can this "premium" high end product be so faulty and inferior!

    You guys don't know any solutions by chance do you?

    The most aggravating thing is that PFAFF doesn't even have a direct customer support where i can call these guys or write them an email, its just "go to your local sewing shop and ask for help"
    So sorry to hear about your problems......I have two Pfaff machines and dearly love both of them.........In the US, Pfaff repairs or service issues are handled by local dealers......Have no experience with how this is handled outside the US. The machine should be taken back to the dealer where it was purchased (am assuming it was purchased as a new machine ).

  20. #20
    Super Member Marysewfun's Avatar
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    I have a Pfaff 2054 sewing machine, bought new eons ago and love that thing! I was thinking, like some of the others here, that it may be an "electrical" problem - like plug in (or a magnet) - hope you can figure it out - otherwise, I agree - use it for a trade in on another machine.

    Marysewfun
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    Have a great day!

  21. #21
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    It may be just a problem with lighting. The computerized machines must never be in direct sunlight, as in front of a window. The machine I use now is not a Pfaff, but I know too much light messes things up on the screen, and I know of other computerized machines which are likewise affected. Too much light also negatively affects the low bobbin sensor.

  22. #22
    Junior Member Dalronix's Avatar
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    Quote Originally Posted by joycet View Post
    If I"m not mistaken and please correct me if I am but isn't Pfaff and Singer together nowdays?
    Yes, Singer, Pfaff and Husqvarna Viking brands are all owned by the same company now.
    ~: Ron :~

    "You cut up fabric then sew it back together again? Really?"

  23. #23
    Super Member ania755's Avatar
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    So sorry you mom has so much problem with this machine.....Thanks for sharing....I always belived they are great machines.....
    ania

  24. #24
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    Quote Originally Posted by ascendence View Post
    Hey everybody,

    i write here on behalf of my mom, she doesn't speak english so i write this for her.
    Basically what happened is she bought a new Quilt Expression 2044 a few years back and ever since
    this thing is just acting up and making problems , i think we had sent this thing back to get it repaired 4 times now. So there's basically not one month passing without her complaining about this thing..

    Today i came home and she told me her sewing machine broke yet again, i got it standing next to me and the display is just completely acting weird, its showing every possible symbol all at once, cant change any settings anymore because of that, neither can you read anything off that screen.

    So yet again its probably the electronics/software and I'm fed up with this thing, how can this "premium" high end product be so faulty and inferior!

    You guys don't know any solutions by chance do you?

    The most aggravating thing is that PFAFF doesn't even have a direct customer support where i can call these guys or write them an email, its just "go to your local sewing shop and ask for help"
    I have a quilt expression 2048.
    customer support from Pfaff is nonexistent .
    I think it's your mothers machines twin, I'm not kidding, my motherboard went , it was only 2.5 years old this machine is after costing me $900 on fixes.
    just finished sewing a double size quilt and guess what the tension is gone screwy , so I put her in her case patted her gently and bought a Janome.
    good luck.
    dont mean to be a downer but very disappointed in Pfaff, I sewed with Kenmore for over 25 years, not as much as a hint of trouble.

  25. #25
    Power Poster MadQuilter's Avatar
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    I had lots of trouble with the last Pfaff I bought and ended up getting rid of it. (Changed to Baby Lock and love it.) Pfaff changed ownership a few years ago and unfortunately they are no longer the same brand that was known world-wide for sewing machine craftsmanship. I would not buy another one, nor would I get a Singer or a Viking. (They are all part of the same company.)

    Can your mom trade it in for something different? There is nothing more frustrating than a misbehaving machine.
    Martina
    Life, Liberty, and the Pursuit of Fabric!

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