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Old 04-27-2011, 08:23 PM
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I recieved the wrong color of fabric. An easy mistake as the fabric is all named so similar in the batik section.

I called and the lady on the phone and she was so kind, friendly and helpful.

She is sending out the right cut immediately.

GREAT CUSTOMER SERVICE!
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Old 04-27-2011, 08:23 PM
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:thumbup: :thumbup:
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Old 04-27-2011, 08:25 PM
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Brava!
And they have good prices, too, even though they had to go up this year!
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Old 04-27-2011, 09:47 PM
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Thats the sort of service we all need.WELL DONE CONNECTING THREADS. :thumbup:
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Old 04-27-2011, 10:02 PM
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I just put in my order today! I'm happy to hear you got such good customer service. I really like that place!
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Old 04-28-2011, 03:56 AM
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Love this fabric store!
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Old 04-28-2011, 05:21 AM
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I had a similar experience and they sent a return envelope for me to return it. Very nice people and great threads and fabric.
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Old 04-28-2011, 05:26 AM
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Ditto!
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Old 04-28-2011, 05:27 AM
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Originally Posted by earlylace
Love this fabric store!
I meant ditto to this! Been awhile since I've been on the board, and sure have missed it.
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Old 04-28-2011, 05:47 AM
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That happened to me once and they couldn't have been nicer.
Super!! :D
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