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Thread: Purchasing from blog sites

  1. #1
    Member LeeJay's Avatar
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    A few months ago I found a list of items for sale by website participants (quilting blog). I found several reasonably priced books/ patterns and placed my order by private email to the seller. We agreed on the total price, I sent her a check ($30.00). She received my check and cashed it, but I did not receive my merchandise. She seemed distraught and remorseful that I hadn't received it, checked with me several times, but never offered to refund my money. I did not ask for reimbursement either. I feel that it was my responsibility to send payment, and hers was to provide the merchandise. I am not going to pursue the issue, but am curious as to how some of you might have handled a situation like this?

  2. #2
    Super Member Oklahoma Suzie's Avatar
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    Quote Originally Posted by LeeJay
    A few months ago I found a list of items for sale by website participants (quilting blog). I found several reasonably priced books/ patterns and placed my order by private email to the seller. We agreed on the total price, I sent her a check ($30.00). She received my check and cashed it, but I did not receive my merchandise. She seemed distraught and remorseful that I hadn't received it, checked with me several times, but never offered to refund my money. I did not ask for reimbursement either. I feel that it was my responsibility to send payment, and hers was to provide the merchandise. I am not going to pursue the issue, but am curious as to how some of you might have handled a situation like this?
    I'm not sure how I would handle it. But I do hope you get your order.

  3. #3
    Marjpf's Avatar
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    I learned that when I send something out, to make sure there is a way to track it. You could ask for the tracking number for the shipment. On the other hand, I bought something once that finally showed up about a month later. Looked like the post office had sent it pretty much around the world before it arrived.

  4. #4
    Super Member DebraK's Avatar
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    I don't know what more you can do. I actually had an opposite sort of experience. I ordered a pattern once, and the blogger sent me two because she was out of town for the weekend, and was sorry she had sent my pattern late. I hadn't even complained or noticed the delay.

  5. #5
    Super Member Boston1954's Avatar
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    The first thought in my mind would be a call to the Better Business Bureau.

  6. #6
    Super Member Candace's Avatar
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    I typically try to pay with everything online via paypal. That way if I don't receive my purchase I can get my money back. I send checks very rarely now, if ever. Paypal makes life much easier.

  7. #7
    Super Member DebraK's Avatar
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    Quote Originally Posted by Boston1954
    The first thought in my mind would be a call to the Better Business Bureau.
    I wouldn't do that without mentioning it to the seller first. You should give her a chance to make it right.

  8. #8
    Member LeeJay's Avatar
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    It has probably been four months since this transaction took place, so I have given up on ever receiving it. She sent the pkg at the cheapest rate, and there was no tracking service. She seemed sincere, etc. I will just consider the $30. as a charge for good future know-how and am not attempting to get my money. Just wondering if it has happened to any of you and what you did, or would do if it did happen to you.

  9. #9
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    I would simple as her to refund your money.

  10. #10
    Senior Member Dingle's Avatar
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    Quote Originally Posted by LeeJay
    It has probably been four months since this transaction took place, so I have given up on ever receiving it. She sent the pkg at the cheapest rate, and there was no tracking service. She seemed sincere, etc. I will just consider the $30. as a charge for good future know-how and am not attempting to get my money. Just wondering if it has happened to any of you and what you did, or would do if it did happen to you.
    But if this happened to you what makes you think it's not happening to other people? If you make an issue out of it she might make it right with you. I would not let it go. $30 bucks is $30 bucks. She either needs to get your items to you or refund the money, period. Have you talked to her in person? Anyone can sound sincere in an e-mail.

  11. #11
    Super Member weezie's Avatar
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    Quote Originally Posted by LeeJay
    It has probably been four months since this transaction took place, so I have given up on ever receiving it. She sent the pkg at the cheapest rate, and there was no tracking service. She seemed sincere, etc. I will just consider the $30. as a charge for good future know-how and am not attempting to get my money. Just wondering if it has happened to any of you and what you did, or would do if it did happen to you.
    It has not happened to me, but I would do the same thing you are doing and give it up as a lost cause. I really don't see that you have other options but to chalk it up to a bad experience. Certainly she could and should have mailed it in a way that it could be tracked; it's not that expensive or difficult to do. It is my opinion that if she is/was genuinely unhappy (and DID indeed send the stuff), she should have offered to return half of your $30.00. That way, you both share in the loss.

    Also, unless I was sure she was trying to cheat me, I would not make a lot of trouble for her ... not over $30.00. On the other hand, if I were sure she scammed me, I would try to alert others.

  12. #12
    Member LeeJay's Avatar
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    These have pretty much been my thoughts, Weezie. New food for thought: is she doing this to someone else....I really hope not, but it is too late for me to do anything about it. I won't fall into this trap again. Maybe by "talking" about it, we will prevent this happening to someone else. Thanks to all of you for your thoughts!

  13. #13
    sewfunquilts's Avatar
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    Am so sorry Leejay about your order from this gal. I sell on Ebay and Etsy and offer money back if not satisfied and only accept Paypal. Your situation is what gives selling online a bad reputation. For every bad apple, there are thousands of good ones, so just be more careful next time and only buy from a legit seller or only use Paypal. I use my blog/facebook/twitter to promote my quilts & supplies, but do not do any selling from those places.

    Yes, by all means, you need to ask for a complete refund and I hope you do. It doesn't matter how long it has been, if she is legit and not a scammer. Did it say anything on the blog about satisfaction guaranteed or refund policy or anything like that???

    The sellers I know on both Ebay and Etsy would have offered to refund your money...mmmmh?? something doesn't smell right to me.

    Good luck and please keep us posted on the final outcome.

    Judy

  14. #14
    Moderator littlehud's Avatar
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    I would contact her and ask for your money back. It just doesn't seem right.

  15. #15
    Power Poster earthwalker's Avatar
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    The only purchases we have made online is using my credit card to buy airline tickets from registered airlines/travel agents and washing machine parts from Ebay using Paypal. I think if people are going to do business remotely, a shipping service that is trackable would be the only way to go. Sorry you had such a bad experience but I would say the $30 is a write-off.

  16. #16
    Senior Member EllaBud's Avatar
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    I agree with what's been said so far. I would email/call/snail mail her and ask for a full refund. Fair is fair. I, personally, wouldn't let it go.

  17. #17
    Super Member Joanie2's Avatar
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    I had a similar experience with a sewing machine I purchased on e-bay. The photo advertised was misleading. I complained and she said she would refund my money if I sent back the attachments only (the machine was basic junk). I did so but still no refund. Luckily it was only $50. Although I gave her a negative response on e-bay, I learned an expensive lesson. I no longer shop on e-bay.

  18. #18
    Super Member wvdek's Avatar
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    As far as e-bay, they have a dispute department. My DD just had to use them and got a full refund for a purchase she made through PayPal. Seller never sent merchandise, never answered the many e-mails my DD sent, and when DD posted a negative remark, within moments was contacted by seller stating they had been in hospital. Told DD to check their store and sure enough, they were doing much business with other folks while in the hospital. DD wrote all this to the dispute dept. and it was taken care of.

    Don't know where you bought from this person, but never ever send a check or cash. MO or PayPal. When they receive your check, they can then go to other places on the Web and get the info they need to do Identity theft. If you have never had it happen, you don't want it to. Bad stuff.

    I refuse to do business on the Web unless they take PayPal. Have never had a problem in over 3 years of buying.

  19. #19
    Super Member Gramof6's Avatar
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    I am really sorry for your loss and the bad experience. I have shopped online and used Paypal for years and have been very fortunate to never have not 1 bad experience. I use Etsy and Ebay for purchasing and always been very pleased.

  20. #20
    Super Member Joanie2's Avatar
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    I guess I can't blame e-bay totally. My dh was handling the whole thing (I guess I'm not savvy enough) and I think he waited too long to have any real options. He has bought a whole lot on e-bay using pay pal since then but I'm a little gun shy. I've looked at etsy so many times. Maybe I should try again. Thanks for sharing. I feel a little better now.

  21. #21
    Super Member Quilter2B's Avatar
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    Quote Originally Posted by Boston1954
    The first thought in my mind would be a call to the Better Business Bureau.
    This only works in a commercial transaction. If it is just person to person I don't think it would help. A tracking number is available if she sent it via UPS/Fed Ex/DHL. If it was sent thru the mail, it would have had to have been shipped with delivery confirmation. I rarely ship anything without delivery confirmation except that I believe it is not available for international mail. I would ask for proof of shipping; if that can't be provided, I would ask for a refund.

    I've sold on eBay for over nine years and have used PayPal that long as well. Never really had too many problems. Have experienced a couple though where it took forever (six weeks or more) for something to arrive by regular mail. That person has since changed their user name because of such bad service. Have one right now for a motorcycle part my husband ordered. All in all, two in over 400 transactions isn't that bad. You should give it another try. There are lots of us honest folks out there!

  22. #22
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    i would request a refund. she can only say no. it was her responsibility to send it with a confirmation number, everything i sell here,even if it is a $2.00 pattern gets a confirmation number.i do the same with ebay. confirmation is free if you use click and ship (USPS).
    this happened to me on ebay, the girl did not get the package i sent, yet the confirm number said it was delivered. i asked her to check with her neighbors to see if it was left with them. after she did that, i gave her a refund.(around $10, for the item, i did not refund the shipping costs) she never left feedback. but i was ok with that. by the way, her feedback had no negatives, so i really think she did not receive it..
    when you buy anything,tell them you want a confirmation number. pay the extra 45 cents.

    so sorry this turned out the way it did for you..
    (i use paypal also)

  23. #23
    Senior Member Karen's Kreations's Avatar
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    I haven't had that experience - I'm really leery of purchasing from unknown (to me) sources. In the future PayPal is the way to go. I think I would ask for a refund.

  24. #24

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    I would be insisting on a refund. You did your part, she didn't do hers--no fault of yours. Who knows what happened. Still, she owes you your money back.

  25. #25
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    I buy a lot on line- a lot. In the case that is in question here it is suspicious. A pkg. can be traced. I would send her a certified- return receipt requested letter. Maybe a dollar in cost but a lot in satisfaction. 1st ask at the post office.

    Now, of course, we are all wondering! Enquiring people need to know.

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