Shop sent me stinking fabric - help!
06-09-2021, 07:31 AM
#1
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Join Date: Oct 2020
Posts: 7
Shop sent me stinking fabric - help!
I recently made a purchase at a new (to me) shop and the fabric they sent me STINKS, literally! I’ve never experienced this before. Has this happened to anyone else and if so, what did you do to remove the smell?
I bought 2 half yards and a fat quarter bundle and it’s the yardage that has the major problem. I don’t want to prewash these items but unsure what else will remove the absolutely horrible stench before storing everything with the rest of my stash
I really don’t want my other fabrics to absorb the smell, so for now they’re separated and I’m trying to air out the new yardage as much as possible. Any other suggestions?
I bought 2 half yards and a fat quarter bundle and it’s the yardage that has the major problem. I don’t want to prewash these items but unsure what else will remove the absolutely horrible stench before storing everything with the rest of my stash
I really don’t want my other fabrics to absorb the smell, so for now they’re separated and I’m trying to air out the new yardage as much as possible. Any other suggestions?
06-09-2021, 07:48 AM
#3
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Join Date: Oct 2020
Posts: 7
I contacted them prior to this because the entire order was missing and untraceable for quite a few weeks and they were really not very helpful at all…so I’m guessing they won’t do much about this issue even if I do reach out. I’m just glad it arrived at all today and hoping I can just fix it myself at this point to be honest! 
06-09-2021, 08:03 AM
#5
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Join Date: May 2011
Location: Western Washington
Posts: 967
If you contact them and ask for a remedy to the problem and they refuse or give you the run around you can file a Reg. E claim with your bank or credit card company and ask for a refund to your account. You will have to document that you contacted them and asked for refund for the yardage. Make sure to document the date you contact, person you spoke with and what the response was, your bank/credit card will investigate and probably issue a provisional credit and after determination of claim they will either deny or confirm your claim. As a bank auditor I can tell you that if you have documentation (include the missing order for weeks and contact at that time) usually your claim is confirmed and you get your money back.
06-09-2021, 08:05 AM
#6
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Join Date: Jan 2011
Location: Southern USA
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The shop will think you are trying to find fault because of the other problem but that's their problem, call and talk to someone above store employee. And never shop there again. I have one online shop now I am calling about an order placed a few months ago. I get the same Oh let me take care of that for your and nothing else. That shop will never have my business again. If you don't want to wash it I guess the only solution is hang it outside and hope the smell gets less. Or put in dryer on fluff with an odor eater shoe insert.
Last edited by Onebyone; 06-09-2021 at 08:09 AM.
06-09-2021, 09:02 AM
#7
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Join Date: Mar 2011
Location: Ontario, Canada
Posts: 41,533
If it is mildew or musty, it may have happened in long transit. As for getting out musty smell, wash with vinegar and baking soda and hang out to dry. When you iron it, that will tell you if it worked. I have not have much success removing musty smell. Good luck!
06-09-2021, 09:15 AM
#8
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Join Date: Oct 2020
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06-09-2021, 09:28 AM
#10
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Join Date: Oct 2020
Posts: 7
If you contact them and ask for a remedy to the problem and they refuse or give you the run around you can file a Reg. E claim with your bank or credit card company and ask for a refund to your account. You will have to document that you contacted them and asked for refund for the yardage. Make sure to document the date you contact, person you spoke with and what the response was, your bank/credit card will investigate and probably issue a provisional credit and after determination of claim they will either deny or confirm your claim. As a bank auditor I can tell you that if you have documentation (include the missing order for weeks and contact at that time) usually your claim is confirmed and you get your money back.
The shop will think you are trying to find fault because of the other problem but that's their problem, call and talk to someone above store employee. And never shop there again. I have one online shop now I am calling about an order placed a few months ago. I get the same Oh let me take care of that for your and nothing else. That shop will never have my business again. If you don't want to wash it I guess the only solution is hang it outside and hope the smell gets less. Or put in dryer on fluff with an odor eater shoe insert.
Sorry to hear you’re also having problems with bad service Onebyone! I hope you’re able to get your issue solved soon!! It’s unbelievable that some stores are happy to let their customers chase after them to get a problem solved.
