Upset enough to cry...
09-22-2010, 06:35 PM
#21
Junior Member
Join Date: May 2008
Posts: 259
I know how you feel, I was in the same situation with our store. They wouldn't give me my money back on a machine that was defective. They agreed that it was bad and wanted to give me another one. LOL
09-22-2010, 06:39 PM
#22
Super Member
Join Date: Oct 2008
Location: chicago, IL
Posts: 9,589
Maybe you can get a lifetime supply of needles, scissors, rotary blades, etc...Contact the BBB.
09-22-2010, 06:48 PM
#23
Super Member
Join Date: Jan 2010
Location: at my sewing machine
Posts: 1,916
that is so short sighted of them. you'll end up using the script and then never shopping there again.
09-22-2010, 07:38 PM
#24
Senior Member
Join Date: Aug 2010
Posts: 601
Is it a Bernina policy? My dealer has a sign that says, approximately, "no returns or exchanges on machines or accessories." I'm not saying it's right, just wondering if the machine company has something to do with it.
09-22-2010, 08:26 PM
#25
Junior Member
Thread Starter
Join Date: Feb 2010
Location: Salem Oregon
Posts: 163
No, the foot was not special ordered, it is something they keep in stock. This is the same dealer where I bought both this machine and my serger 10 years ago and I just had my machine serviced a month ago. I may end up having to buy alot of extra feet and/or bobbins to use up that $150. Thank you all for commiserating with me. I will still check with the BBB about their shady business practices.
09-22-2010, 08:57 PM
#26
Super Member
Join Date: May 2010
Posts: 1,183
Originally Posted by Prism99
Oh, and if it makes you feel any better, I purchased a walking foot for my Bernina (and it was close to $150 even years ago), used it for only a few days, and then accidentally caught a pin on it that I didn't see (this was in the days when I pinned my quilts instead of spray basting). It ruined the spring in the foot. My dh said he could repair it if he could get a replacement spring, but the dealership said it was impossible to order the part. I finally bought another walking foot to replace the broken one, but I waited about a year and purchased it from a different place. (The original was one that did go out of business.)
09-22-2010, 09:10 PM
#27
Senior Member
Join Date: Apr 2010
Location: Missouri, USA
Posts: 323
The suggestions to contact the Better Business Bureau is good advice. Another possibility is to contact your state's Attorney General's office. I live in Missouri and contacted the AG about a problem I had with Olan Mills, a photography business. A letter from the AG brought out some honesty in Olan Mills very quickly. (The Attorney General's office investigates fraudulent business practices. On one of the People's Court type programs, a judge stated that under most circumstances, it's illegal for a business to refuse to give a refund to a customer.)
09-22-2010, 09:37 PM
#28
Power Poster
Join Date: Jan 2009
Location: Front row
Posts: 14,646
A few years ago a guild member died unexpectedly and she had just bought a brand new Bernina. It was still in the box. Her husband took the machine back to the dealer and the dealer would not give a refund. Said it was against policy. The husband had no use for a machine store credit. I will buy a machine from Walmart once a year before I'd ever buy anything from that Bernina dealer. Everyone in guild stopped shopping there too. The dealership and combined quilt store is not doing good in sales. He should have given the money back to the guild member. Who does he think shops at his store?
09-22-2010, 09:46 PM
#29
Power Poster
Join Date: Oct 2009
Location: Idaho
Posts: 11,375
Originally Posted by BellaBoo
A few years ago a guild member died unexpectedly and she had just bought a brand new Bernina. It was still in the box. Her husband took the machine back to the dealer and the dealer would not give a refund. Said it was against policy. The husband had no use for a machine store credit. I will buy a machine from Walmart once a year before I'd ever buy anything from that Bernina dealer. Everyone in guild stopped shopping there too. The dealership and combined quilt store is not doing good in sales. He should have given the money back to the guild member. Who does he think shops at his store?
09-22-2010, 09:56 PM
#30
Super Member
Join Date: Jan 2009
Location: Wisconsin
Posts: 2,055
If I were you I would contact Bernina and let them know who you were treated by the dealer and your situation about finding one amoung your attachments after purchasing the one you wanted to return........... I too think the $150.00 price is way to high.... and let the company know how much you had to pay for the walking foot.
Never hurts to try going direct to the top.
Never hurts to try going direct to the top.
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