What to do with this machine.

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11-09-2019, 10:23 AM

#21

Kitsie

Super Member

Join Date: Mar 2010

Location: Ridgefield WA

Posts: 7,765

Have you, yourself tried sewing with it at the dealer's place? Are you taking the same fabric with you! Oh, I do hope you can find the answer!

11-09-2019, 10:43 AM

#22

RedGarnet222

Power Poster

Join Date: Jan 2009

Location: Reno, Nv

Posts: 16,521

I am wondering if your machine table at home is not level. If it is perfect in the store and then it means some problem with where you are using it at home. Make sense?

11-09-2019, 06:55 PM

#23

emcay

Member

Join Date: Sep 2013

Location: SW Indiana

Posts: 68

Have you tried sewing on it at a friend's house? If it's a problem with the current in your house it might work differently at a friend's.

11-09-2019, 06:58 PM

#24

Peckish

Super Member

Join Date: May 2011

Location: Pacific NW

Posts: 9,396

You said it sewed fine for quite a while, then all of a sudden it went bad. What changed at that time? Let yourself think about it for a while, maybe even tell yourself to dream about it when you go to bed. (Believe it or not, this has actually helped me solve some problems.)

I have a friend who was having some problems with her longarm, took them 2 years to figure out that she was at the end of the power line on her street. I don't remember why it was an issue, but she did get it resolved, much to her relief.

11-10-2019, 04:05 AM

#25

kaycord

Member

Join Date: Apr 2015

Location: Upstate New York

Posts: 20

Since the technicians at the shop know you quite well now, would one of them be willing to come to your house to check your machine?

11-10-2019, 05:19 AM

#26

institches33

Senior Member

Join Date: Jul 2011

Location: Walton Hills, OH

Posts: 828

Try contacting Brother directly. Send the dates of servicing, the name of the replaced part and pictures of the stitches. Customer service should give you some help.

11-10-2019, 05:45 AM

#27

illinois

Super Member

Join Date: Aug 2009

Location: Illinois

Posts: 1,806

I'm wondering about my own machine. If I'm sewing only a couple layers, it's fine but, when I add bulk such as adding binding to the quilt sandwich, the stitches are not consistent and very tiny.

11-10-2019, 08:05 AM

#28

twinkiedog

Member

Join Date: Jan 2010

Location: Yucaipa, Ca

Posts: 82

Ask if you can take one of their machines home and test it.

Quote:

Originally Posted by quiltlady1941

I bought a Brother innov'is VQ2400 new in 2015, it has been a great machine and used it a lot. All of a sudden the stitches were not coming out right, on all the stitches! I took it to the Brother dealer and show them a sample how it was stitching out. I also wanted them to clean it and service the machine.I got it back and it was still sewing the same way. There sample they did was perfect.mine were bad.....I took it back and the lady there had me sit down and sew, she had me thread the machine the bobbin to make sure I was doing it right. we changed thread to Gutermann's. Would you believe it sewed out perfect at the store .I took it home and it sewed the same way as before bad stitches.
I took it in again now this is the 3rd time this machine has been back and forth, stitching fine at the store and bad at home.
This time when i took it in with my sample of how it was stitching and Wow it finally acted up there and stitch bad at the store so they could see what I was talking about.

The repair man call a week later and told me he was waiting for a part and it should be ready to go home in a week.Got the call today to come and pick up the machine, I was so excited to finally get it home. The sample they did was perfect.I got it home and tried it and it's doing the same bad stitches as before. Again there sample was great looking. I called and they didn't know what to tell me to do, so they told me to bring it back tomorrow.I just don't know why it sews great at the store all but the one time but when I get it home it sews terrible. I guess I'll see what they say tomorrow. I am so disgusted with this machine. I paid $2926.56 in 2015 for this machine and I just want to sew with it and have good stitches..What would you do? keep taking it back or get rid of it..Sorry this is so long Thanks for your help..

Ask if you can borrow a machine and test it at your home. Tell them you will leave yours as a security.

11-10-2019, 10:10 AM

#29

sailsablazin

Senior Member

Join Date: Apr 2011

Location: Spring Lake, Michigan

Posts: 978

Has your computer been updated? I have a Bernina 750 QE that would change stitches when I would get up to press a block. It changed from a straight stitch to a zig zag and no, I did not bump anything (like the tech asked at the store) and I am not crazy.
The machine was behind on several computer updates and the tech cleaned and oiled my machine and updated it, and it is back to sewing wonderfully again.

11-11-2019, 12:23 PM

#30

Dolphyngyrl

Super Member

Join Date: Jan 2009

Location: Southern California

Posts: 6,254

Make sure all the settings under the menu are the base setting. The base settings are greyed out. I once changed one for something on my dreamweaver and couldn't get it to stitch right took it in and that's what it ended up being. So I would start there I have had my dreamy 7 years with no issues if your dreamy is only 4 it shouldn't be having issues.