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Thread: Wonderful Customer Service!

  1. #1
    Super Member auntpiggylpn's Avatar
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    Wonderful Customer Service!

    I had pre-ordered 2 of the "Merry Grinchmas Panel Quilt" kits last spring from Fort Worth Fabrics. I received them shortly after the fabric line was released. I have 2 "Grinches" that I wanted to make the quilts for and give them as Christmas presents. I got the kits out this past weekend and started one of them. I was moving right along and got the entire top cut and pieced and the middle border put on. I then started to attach the 2nd wide border and realized that I had been shorted length on the fabric. Fortunately, I had the other kit to pull the fabric from, but it leaves my second kit short. I emailed Fort Worth Fabrics first thing this morning and they got back to me right away. They were sold out of all of this particular fabric but recommended that I contact Robert Kaufman fabrics. I was told that if I didn't get any help from Robert Kaufman, to let them know and they would purchase the fabric from on line and send it to me free of charge. I contacted Robert Kaufman this afternoon and they are sending the needed fabric FED EX overnight to me free of charge!!!! I am doing the happy dance!

    I have learned 2 very valuable lessons though:

    1. When ordering a kit, check it out right after you get it to make sure that all of the fabrics are there and the right amount has been sent!

    2. Do not put my Christmas projects off until the last minute, I was sweating that I wasn't going to be able to get the fabric in time to get the quilts done!!!
    No one has ever become poor by giving. - Anne Frank
    Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr.

    http://www.etsy.com/shop/TheQuiltedPig

  2. #2
    Power Poster sharon b's Avatar
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    WOW both companies went above and beyond Glad you can finish in time for the holidays - be sure and post pics
    To keep your mind fresh- learn one new thing a day !

  3. #3
    Senior Member quilter711's Avatar
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    I love when a customer receives "Great" customer service. I will always do business with a company that will do above and beyond!! I am happy that you can finish your projects!
    quilter711
    Nancy

  4. #4
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    Glad you got such good care...and duly noted!
    If you feel like you're special...it's 'cause you are!
    Momto5

  5. #5
    Super Member JUNEC's Avatar
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    Your right, that was great customer service from both companies

  6. #6
    Senior Member Mickey1's Avatar
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    Thanks for letting us know. I will send some business their way soon. Patronizing great companies is a pleasure!

  7. #7
    Super Member auntpiggylpn's Avatar
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    OOPS! I forgot to put a link to Ft Worth. Here it is! http://www.fortworthfabricstudio.com/

    I have ordered from them a couple of other times and the fabric always comes in a timely manner. When they have a sale, it is a nice sale. I got some other RK Grinch fabric to back the christmas quilts not too long ago for $6/yard reg $10.49!
    No one has ever become poor by giving. - Anne Frank
    Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr.

    http://www.etsy.com/shop/TheQuiltedPig

  8. #8
    Super Member KerryK's Avatar
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    Wonderful public relations! Makes you feel good, doesn't it? And hey, they're not dumb ... they know you'll be back and bring others with you!
    Kerry
    ~ American by birth, Southern by the grace of God ~

  9. #9
    Super Member Nanaquilts44's Avatar
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    Glad they were able and willing to help you!

  10. #10
    Super Member Crqltr's Avatar
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    Wonderful to know that there is still places that value their customers. Nice of you to post the good job they have done making it right.

  11. #11
    Super Member franc36's Avatar
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    I am so glad you were able to get the fabric you needed!

  12. #12
    Senior Member GlitzyMe's Avatar
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    It's so good to know the companies that are truly there for the customer. These are the ones we all want to support.
    Chris
    Third star to the right and straight on til morning.....

  13. #13
    Super Member luvstoquilt's Avatar
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    WHEW! You were lucky and will keep that company in mind. Thanks.
    "You must do the thing you think you cannot do"....E. Roosevelt

    Sharon
    Yorkville, IL

  14. #14
    Super Member Divokittysmom's Avatar
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    Standing "O" for both companies!! Happy for you too!
    ~Sheriann~💖 BabyLock Ellisimo 💖 Husqvarna Viking Designet 1ESS 💖 BabyLock Imagine 💖 Janome Jem Platinum 760 ♥ Beloved Gram's 1924 Singer Treadle 💖 1937 & 1953 Singer Featherweights #IAMSEWBLESSED ♥

  15. #15
    Power Poster
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    Nice of the companies to help out -

    It would have been even nicer if the kits would have been complete to begin with.

    Your advice to check contents of a kit IMMEDIATELY is very good.

  16. #16
    Super Member LivelyLady's Avatar
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    i'm so glad you shared that with us. I love happy endings!
    When you sleep under a quilt, you sleep under a blanket of love.

  17. #17
    Super Member decky's Avatar
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    Nice to know that there are still companies with great customer service.

  18. #18
    Super Member nannyrick's Avatar
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    So glad it worked out for you.
    so many quilts to make, so little time.

  19. #19
    Super Member sewbeadit's Avatar
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    That is a wonderful outcome and a lesson for us all, thanks.
    Sewbeadit
    W. Washington

  20. #20
    Super Member BSKTLOFR-QUILTER's Avatar
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    Word of mouth is the best advertisement. It seems Robert Kaufman has his ducks in a row. I love his fabric.

  21. #21
    Super Member Gladys's Avatar
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    That's wonderful to know about those two resources for fabric too.

  22. #22
    Super Member Amythyst02's Avatar
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    Great customer service from both companies...thanks for sharing. Seems like we always hear about the bad, seldom the good. Its great to know there are still companies out there that believe in the old saying "the customer is always right" and goes that extra bit to prove it.
    Amythyst

  23. #23
    Power Poster
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    Glad the hear things worked out for you.
    SueDor

  24. #24
    Senior Member Marni's Avatar
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    It's good to hear the positive side of customer service
    It's not a stash-it's a fabric library!
    http://www.mamisquilts.com/

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