Would you ever buy a machine without a dealer near?
#1
Senior Member
Thread Starter
Join Date: Jan 2011
Location: Richmond, VA
Posts: 601
Would you ever buy a machine without a dealer near?
I go back and forth constantly about whether I need one better sewing machine instead of the 3 or 4 so-so ones I already have. Specifically, I am looking at the Juki HZL-DX7, but there are no Juki service centers I can find in Virginia. I can buy it from Joann's, but I don't think they do classes or actual service. Is it insanity to even consider this?
#2
Super Member
Join Date: Aug 2010
Posts: 2,243
I always said I would never buy a machine without a dealer near, but then my wonderful local Elna dealer/repair person retired due to poor health. There are Viking and Bernina dealers locally also although they don't do service but rather send things out. Sometimes I read about machines that sound great, and I am tempted but haven't yet taken the plunge.
#3
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Join Date: Jul 2019
Location: northern minnesota
Posts: 2,480
I would definitely look at where the dealers with service is are....hopefully, there will be one within driving distance even it it is an all day drive. But if there is not one....of the brands I would consider buying.....I just may get one anyway....knowing if it needs service and probably also just for a general servicing periodically, I probably would get one anyway...but....I definitely would make sure I had another machine or two to keep me busy should I have to send the fancy machine in....and I would make sure that those extra machines were basic machines....that probably could be serviced by just about anyone....even the vacuum repair man....gotta have a least something that does a basic straight stitch at all times....
#4
Senior Member
Thread Starter
Join Date: Jan 2011
Location: Richmond, VA
Posts: 601
I always said I would never buy a machine without a dealer near, but then my wonderful local Elna dealer/repair person retired due to poor health. There are Viking and Bernina dealers locally also although they don't do service but rather send things out. Sometimes I read about machines that sound great, and I am tempted but haven't yet taken the plunge.
#5
Have you checked with any of the Juki owner groups on Facebook? There are two groups: Juki Owners and Juki Junkies. I have a Juki Miyabi J-350QVP that I bought in January 2020. I love the machine, but there are a couple of dealers within driving distance, including the one where I purchased the machine. The dealer I purchased from provides absolutely awesome service, not only for Juki, but even for my vintage Singers.
#6
Senior Member
Thread Starter
Join Date: Jan 2011
Location: Richmond, VA
Posts: 601
I would definitely look at where the dealers with service is are....hopefully, there will be one within driving distance even it it is an all day drive. But if there is not one....of the brands I would consider buying.....I just may get one anyway....knowing if it needs service and probably also just for a general servicing periodically, I probably would get one anyway...but....I definitely would make sure I had another machine or two to keep me busy should I have to send the fancy machine in....and I would make sure that those extra machines were basic machines....that probably could be serviced by just about anyone....even the vacuum repair man....gotta have a least something that does a basic straight stitch at all times....
#7
I don't know that one but I have a Juki 2010Q that I bought on Amazon. I don't even know if there's a dealer nearby but it wasn't an expensive machine. My Bernina is a different matter. I've dealt with my local dealer for decades and fully trust her. And she's really close by. This machine cost a lot more than my Juki (which I love) but my Juki is all mechanical so I'm not worried.
#8
Senior Member
Join Date: Jan 2013
Posts: 990
You might want to read this post, which indicates Juki will not provide parts to non-approved servicers Which would you choose?
(Entire topic here Juki topic )
and search the forum for Juki service. Some folks have reported Juki does not have the greatest customer service.
(Entire topic here Juki topic )
and search the forum for Juki service. Some folks have reported Juki does not have the greatest customer service.
#9
Power Poster
Join Date: Jan 2011
Location: Southern USA
Posts: 16,424
True story. My guild had a well known international teacher give a workshop and lecture. She was asked what type of machine she used. She said a week before a deadline her high dollar machine froze. She was in a crunch so ran to Walmart bought a Brother off the shelf and finished her quilt. It was entered in all the major shows that year. She said her machine is still broken, in the closet and she uses the inexpensive Brother for all her sewing. That made an impression on me and put logic back into my sewing machine wants.
#10
My friend bought a new Bernina from her LQS just before COVID. Before she got her training completed, that shop went out of business. Just saying, even if you buy from a local shop, you're not guaranteed that it will be available long term to service your machine.