susiequilt

I made my first order on Wed and got delivery conformation on Thur and it's supposed to be delivered on Monday.
I expect all to be well but I'll holler loud and clear if it isn't!

NHSOMND

Contact customer service by phone, not be e-mail. Get a live person if possible. Many times e-mails will go unnoticed or all together ignored by CS departments, especially if they are small and take calls first then e-mails.

A quicker response happens if you talk directly to a CS rep, and politely tell them your not happy and they need to rectify the situation for you to continue as a customer.

Maribeth

I have received several orders from them and they do on occasion look like they were cut with jagged scissors and then balled up and tossed in the shipping bag, which always arrives surprisingly fast. I never minded though, honestly, because it was $2.50-4 for a yard that is always at least 37" and sometimes an even more generous cut, as well as the occasional FQ gift. When an item is missing or wrong they are very quick to apologize and get the corrected item out to me, again, as fast as possible and they have never asked me to return the incorrect item. I think they do a really really high volume of sales and have a much much lower profit margin than the other shops that charge $10 and up per yard for the same fabric. Therefore, I will continue to shop there and hope you give them a call and let them get this corrected for you.

Take Care, Maribeth

Oklahoma Suzie

I have not really had a problem with them.

eparys

I agree with NHSOMND. Also after speaking with someone - if you are still not happy - ask to speak with their supervisor!! and start all over with that person.

LucyInTheSky

Love fabric.com. They've lately been giving me more fabric than I bought. One problem in all my orders, and they responded to my email within the day. Maybe email again or call. Your story sounds very unusual from my experiences.

brushandthimble

I may have to give them a try.

Mousie

bought some solids at a store i won't name. To make a long story short, I am going to use it as linings etc. instead of what I had planned.
I had thought of going to fabric.com to replace these solids, bc i saw they have solids.
I need to know if anybody has bought solids from them and the quality: grainy looking? see through-y? thin?
I have done business with them, but not solids.
Buying over the computer, solids can be a 50/50 shot.
No print to hide anything.
Would like to hear from somebody that has bought some solids from fabric.com, please.
>>About the poor condition of your order:
I'd contact them, bc to me, it sounds like they might need to fire somebody or at least give them more training.
I have sent a written complaint to other companies, (a magazine), and been ignored, or computer ditched it in trash...who knows? FIVE times...
So, I'd call them on the phone, myself, and try to be neutral. You won't be talking to the person that did it. :)

jljack

E-Mail is a good tool, but not always the best way to contact when you have a problem to resolve. I would call...most of these places have 800 or 866 numbers to call now. You can make your point clearer on the phone with a real person.

MissM

i have never had a problem with them. All orders have been correct, fast and delivered neatly. Must be a new person that needs some training. I would call & talk to a supervisor.