This customer service left me confused.
10-09-2025, 09:46 AM
#1
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Thread Starter
Join Date: Jan 2011
Location: Southern USA
Posts: 17,810
This customer service left me confused.
I broke my Quilter's Select 45mm rotary cutter. There is a replacement part I could buy to fix it on the website but only for the 60mm and 28 mm size. I called customer service and was told yes we have that for the size rotary cutter replacement part you need. (the most used size and not on the website?) The rep said let me take your info and I'll send it over to the ordering dept. They should get back to you in about a week or so to order. ?????
10-09-2025, 02:52 PM
#6
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Join Date: Nov 2006
Location: Southeast Georgia, USA
Posts: 9,300
that's quite odd. [ 
]
first, that the cutter broke.
second, they listed the part for two other sizes but not the one you need - even though they do carry it.
third, that she didn't transfer you immediately to somebody who could help you order it.
fourth ... maybe ... that they don't provide the repair parts for free.
(holy smoke!!!!! I just googled it. at that price it should cut everything for you AND fix dinner. [gasp!!!])
i guess it makes sense to fix it, but i can't blame you for being confused.
]first, that the cutter broke.
second, they listed the part for two other sizes but not the one you need - even though they do carry it.
third, that she didn't transfer you immediately to somebody who could help you order it.
fourth ... maybe ... that they don't provide the repair parts for free.
(holy smoke!!!!! I just googled it. at that price it should cut everything for you AND fix dinner. [gasp!!!])
i guess it makes sense to fix it, but i can't blame you for being confused.
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10-09-2025, 03:39 PM
#7
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Join Date: Jan 2011
Location: Southern USA
Posts: 17,810
I have had it since it was at a Paducah quilt show years ago. It was at a quilt show special price. It came in a package with cutter, QS long ruler, good size cutting mat, package of batting, spools of thread, embroidery cds, and some other things for $99. It it my favorite cutter. It's all metal. I dropped it on my hard tile floor and the metal circle guard snapped a wedge out of it. The more puzzling thing is I can't find the piece or pieces of the broken guard anywhere. I have looked the floor over thinking I could glue the piece together. The spar parts package is about $7 so that's a good price considering. Shipping will probably be more.
I won't buy a new one because the price is too much for what it is. I have many other brands that cut okay. Just not my favorite go to one.
I won't buy a new one because the price is too much for what it is. I have many other brands that cut okay. Just not my favorite go to one.
Last edited by Onebyone; 10-09-2025 at 03:46 PM.
10-09-2025, 06:55 PM
#8
Super Member
Join Date: Jun 2008
Location: British Columbia
Posts: 2,640
Maybe in a week or so they'll have the order ready to go and will just be looking for payment and shipping information. It's tough to lose a favourite rotary cutter. My Fiskars that I'd had for year and years finally died when the spring no longer sprung and could not be fixed. Not nearly so expensive as yours but I mourned the loss of it. Fiskars no longer makes the same cutter and no other company has picked up the idea. It sounds like in spite of the up-front cost, you have a real gem worth fixing.
10-09-2025, 08:25 PM
#9
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Join Date: Apr 2011
Location: Ontario, Canada
Posts: 18,340
@b.zang Sounds like we are like two peas in a pod with our Fiskars rotary cutters. I had three, all the same and one died. I am at a loss without it. And like you, while Fiskars still make rotary cutters, they are not "the same" as the original ... and I want "the same". And no one else has done a copy cat! Fussy much, eh? .... though I can't complain, it was probably about 30 yrs old! 
