Big bobbin problem with my new Horizon 7700
12-05-2013, 09:54 PM
#31
Super Member
Join Date: Dec 2010
Location: Chula Vista CA
Posts: 7,364
If you want to find out how to contact the Regional Manager, call the store pretending to be a very satisfied customer and you want to write a letter to the Regional Office to let them know how happy you are with their service. They are usually extremely thrilled to turn over the information you want. (I used to so this when I needed to contact regional folks when I was dealing with defective cars or machines.) Customers always get more attention than employees.
12-05-2013, 10:23 PM
#32
Super Member
Join Date: Sep 2010
Location: Myrtle Beach, SC
Posts: 8,108
I'm really surprised at the complaints about Janome. Usually when someone on the QB asks what sewing machine to get, the Janome gets rave reviews on this board.
Here's my suggestion - get an inexpensive Brother machine. I have 3 of them, varying degrees of complexity/features, and have had no trouble with them at all. I had a 4th one, but it fell and broke while being lugged around when we were on vacation. Unfortunately, it couldn't be fixed.
Here's my suggestion - get an inexpensive Brother machine. I have 3 of them, varying degrees of complexity/features, and have had no trouble with them at all. I had a 4th one, but it fell and broke while being lugged around when we were on vacation. Unfortunately, it couldn't be fixed.
12-06-2013, 07:30 AM
#34
Super Member
Join Date: Aug 2009
Location: United States
Posts: 2,222
Im hoping someone can shed some light on this problem. I am sewing along FMQ on my new Janome 7700 and it jams so badly that the whole bobbin case gets dislodged and pulled up and to the right.
I never had a drop of trouble with the 6600.
I cleanned everything, changed everything, retheaded and checked the take up lever.
Same thing happened. Three times but this point the bobbin case was damaged.
Please help. Is this a sore spot on this machine? I have already taken it back to the dealer.
I never had a drop of trouble with the 6600.
I cleanned everything, changed everything, retheaded and checked the take up lever.
Same thing happened. Three times but this point the bobbin case was damaged.
Please help. Is this a sore spot on this machine? I have already taken it back to the dealer.
http://featheredfibers.wordpress.com...4th-of-july-2/
Serita
12-06-2013, 02:06 PM
#36
Super Member
Join Date: Aug 2009
Location: United States
Posts: 2,222
I don't know if it will work, but let us know. I am going to keep it in mind in case my older Kenmore (made by Janome) starts acting up. It is over ten years old, and I am always expecting it to start failing on me. I really like it for free motion even though the harp is not very large. I use quilting as you go methods so I can get away with it. My older machines don't care for transparent thread but this one will let me use it. So I tiptoe on eggs to keep from having issues with it. They don't make the model anymore. And if it comes up on auctions, it is really expensive for an older machine like that.
12-06-2013, 02:16 PM
#37
Power Poster
Join Date: Jan 2009
Location: Front row
Posts: 14,646
The Janome dealer in my town told every customer that had a problem with their new Janome high end machines it was user error. She said that was what Janome company told her to say and if she sent machines back she would lose her money. She gave everyone a Janome company 800 number to call about the problems. She went bankrupt as her customers were guild members who weren't shy about sharing the lousy customer service with everyone. I know another Janome dealer would not make it town again. Too many remember.
12-16-2013, 04:58 PM
#38
Super Member
Join Date: Aug 2009
Location: United States
Posts: 2,222
I managed to google them at our local office supplies shop. At least now you'll know what to look for http://www.officeworks.com.au/retail...ives/MA23260CF
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