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Thread: It arrived in pieces .......

  1. #1
    Junior Member bemoreonline's Avatar
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    It arrived in pieces .......

    I am sitting here looking at the sewing machine I ordered on ebay . Nomally never a problem ~ that's how I bought my featherweight. However , this seller sent it without any padding and said he thought the case would be strong enough.
    It arrived 15 minutes ago ~ in pieces. The case is all broken out at the seams, the machine is also in pieces. I knew I was in trouble when I picked it up off the porch after the mail lady delivered it , and it rattled and jingled and knocked about inside the box. And, nothing to indicate which side was up , wait, there was a return address , still it had been set on its side in the box , then taped.

    So, he would like me to send it back to him , it belonged to his mother. He feels terrible and I am heartbroken !

    I would like to get more information about it ~ and am not finding much on the internet. So I need your help !!
    It looks like a singer, black , small-ish , says 'Sew Rite Inc.' with 'Sewing Machines' under it on the top front.

    A label on the right front ' 1951 Delux' and under the front are H76193 embossed in the metal. Tension knob is left side.

    Any information would be helpful . I am considering keeping it , maybe having it fixed .......... I can maybe save it. Though it looks like someone played basketball with it ~ or Ace Ventura when he impersonated a delivery man.

    Thanks for listening.
    Sewing Mends The SOUL !

  2. #2
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    It's a Japanese Clone. Perhaps if you post some photos of the damage we can be of more assistance. I have one of these Delux clones and she's a fun little machine.

  3. #3
    Super Member Candace's Avatar
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    Return it.

  4. #4
    Junior Member bemoreonline's Avatar
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    Here are some pictures
    Attached Images Attached Images

    Sewing Mends The SOUL !

  5. #5
    Senior Member susansomethings's Avatar
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    That is just aweful ...but I really would send it back.

  6. #6
    Junior Member makitmama's Avatar
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    pull her out, thread her, and see how she does. All that shows in the photos is the chrome bobbin cover, which should slide back into place. She may be fine, or she may be all bent out of shape.
    Cil



    I'm a Queen.... at least my pantyhose say I am!


    (proud caretaker of a magenta 221, purple 222, assorted 66's, a 301, a pink Atlas and Monarch, and Granny's 201-2.

  7. #7
    Super Member J Miller's Avatar
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    bemoreonline,

    Well is the machine beyond damage control would be one of my first questions? How badly is it damaged.
    Take lots and lots and lots of pictures. Send copies to the carrier with a major complaint.
    File an insurance claim if it was insured . Especially if you have to pay to ship it back.
    We know about these types of damages.
    Been there, done that too much this last year.
    For now we have been fortunate to have a very conscientious and caring UPS delivery lady on our route.
    And oh we do know about the basket ball playing in these shipping rooms.
    Done that too. Had a boss that would toss a box 100 plus feet and land it right side up right behind the driver just to get their attention.
    With that said, how much work are you willing to put into it to save it? How bad did you want it in the first place.
    I guess that is up to you to weigh and measure.

    Elaine

    We just went back and looked at your pics. There is damage there that does not look like it can be repaired.
    The opinion here now is send it back. File a complaint with eBay and PayPal. That machine was not properly packed in the first place from what we can see in your pictures. The bobbin winder is bent.
    Make sure to get your money back plus what it costs you to ship it back.
    Joe says that the seller was an idiot for not packing it properly.

    Elaine and Joe
    Last edited by J Miller; 11-13-2012 at 04:34 PM.

  8. #8
    Super Member Lori S's Avatar
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    I would sent it back and get a machine thats not a project. No guarentees this will ever work properly again.

  9. #9
    Junior Member bemoreonline's Avatar
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    How much do they weight ? Is it comparable to a featherweight without the flip down table ? Is yours in a case ?
    Sewing Mends The SOUL !

  10. #10
    Super Member J Miller's Avatar
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    These types that are in your picture look like the ones that weigh about 35 to 40 pounds on average. That is about twice what a Featherweight weighs.

    Elaine

  11. #11
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    I just received an ebay sewing machine purchase today! I got a big lump in my throat when I first saw that it was being shipped USPS. When it arrived today the box looked like it had been chewed by a pack of pit bulls. It didn't even have the shape of a box, all the corners were smooshed in, my heart just sank to my knees! There was enough packing inside and she only suffered a bent spool pin. She's 108 years old, I think she deserved better!

  12. #12
    Junior Member bemoreonline's Avatar
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    Thank you ~ I was really weighting this carefully ~ it came thru the U.S. mail ~ so sad ~ they could hear it was in pieces . Th price was right and I love singer machines ~ however , adding what it cost me, the cost of shipping and now the cost of having someone rebuild it and replace broken pieces is more then I can handle right now. So, off it goes , back to the seller. He might be able to get it back to a working state in honor of his mother , who he said used it for years. A lesson learned , I hope , about packaging. And for me , its time to enjoy the machines I have ! ( And I do have enough! ) (smile)
    You are all so wonderful !!! This is why I love the Quilting Board !!!! HUGS !!!
    Sewing Mends The SOUL !

  13. #13
    Super Member J Miller's Avatar
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    Quote Originally Posted by bemoreonline View Post
    How much do they weight ? Is it comparable to a featherweight without the flip down table ? Is yours in a case ?
    Elaine answered the question about the weight, as to what it's comparable to, look at my avatar. That's what it should be, a full size clone of the Singer Mdl 15.

    Joe

  14. #14
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    Complain to Ebay and Paypal without minimizing what happened. You want and deserve the cost of the machine, the cost of shipping to you and, if he wants the machine back, the cost to ship it back. Call Ebay on the phone (an 800 number). If the seller won't refund your money, Ebay has a 100% return guarantee and they will pay for it themselves. My sister had to go to Ebay and she was given a refund without any questions asked.

    Please don't try to repair the machine. It probably will never work properly again. If you try to fix it, then you will not be entitled to a refund. Try again with another machine from a different seller.

    Only a fool would ship any piece of machinery without packaging. He was obviously at fault and it is his lesson to learn.

    Sorry for the shock and pain you must have felt.
    Blue Cat

    Every life should have nine cats.

  15. #15
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    I've had that happen once is why I avoid Ebay if possible, I prefer CL. Anyway, that picture makes me sick .

  16. #16
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    I would send it back so fast! I know it's a cute little machine, but the imbicile who packed it should have known that the case was not sufficient for shipping. It amazes me how some people live and walk around! Please send it back, file with eBay and Paypal, and ask for your return shipping back, as well. You will find another one, I'm sure.

  17. #17
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    Please do not send this back until you have your money back into your Paypal account. This includes shipping to you and return shipping. This mistake can be detrimental to the seller, so there should be no question about him reimbursing all your costs. And even if broken enroute to you, the machine deserves to be packed correctly to continue on its journey back to the person/family that maybe should have kept it in the first place. In honor of his mother. Just my two cents.

  18. #18
    Super Member ArchaicArcane's Avatar
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    Quote Originally Posted by J Miller View Post
    Take lots and lots and lots of pictures. Send copies to the carrier with a major complaint.
    File an insurance claim if it was insured . Especially if you have to pay to ship it back.
    Be careful. A lot of shipping companies won't even talk to you about the damage. You weren't the shipper, you didn't pay for the ride (even though you did)

    I agree document everything, but go through paypal and ebay.

    The shipper can deal with the shipping company, but they won't get anything out of them. The machine wasn't properly packaged. They will deny any insurance claim based on that.

    Experience: DH is a courier, and a former shipper receiver. We've had a lot of broken stuff shipped to us.

    I'm sorry to see that. It hurts the heart to see one demolished for no reason.

  19. #19
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    You should be able to get a full refund through PayPal. I believe that is the way you have to pay for items on eBay. Can't believe the seller didn't pack it better. Sorry it arrived broken.

  20. #20
    Senior Member pinkcastle's Avatar
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    Quote Originally Posted by DanofNJ View Post
    I've had that happen once is why I avoid Ebay if possible, I prefer CL. Anyway, that picture makes me sick .
    We've had this happen as well. It just makes you sick when you think about how long these machines have existed and then to be damaged by poor packaging. It just makes you wonder. Fortunately we didn't have any problems with the sellers making it right. We too have given up buying machines on ebay. We look at craigslist or in antique shops which in a way is a lot more fun than buying off of ebay. Hope this issue gets resolved without any problems.

  21. #21
    Super Member kydeb's Avatar
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    That's horrible!! It wasn't packaged very well I will add, I don't know if anyone else has the problem or has noticed but I've received several things via UPS lately and they look like they were tied onto the back of the truck and dragged to my house!! I've received FedEx packages with no damage. EVERY package I've received in the last month from UPS has been ripped almost to shreds!!
    Debbie in Kentucky
    kydeb.wordpress.com

  22. #22
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    So sorry you had this experience - the seller just was not thinking properly when he sent it packed so badly. Just send it back and chalk it up to experience. Advise ebay/paypal asap!

  23. #23
    Super Member jbj137's Avatar
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    Give her a try,
    she may work.
    J J (jbj137)

    I am a G.R.I.T.
    G = girl R =raised I = in T = the S = South

  24. #24
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    If you go through PayPal or eBay, you will probably have to send it back WITH delivery confirmation before you get your refund. Make sure you show it's condition in the dispute and clearly state you must be reimbursed for return shipping. Usually the buyer is responsible for return shipping through PayPal (crappy policy) so I would dispute through eBay rather than PayPal. With the pictures and admission of improper packing from the seller you should easily be reimbursed for return shipping though. Once the package is delivered you will get your refund. If you are working it out with the seller without ebay or paypal mediation, do make sure to get Your refund and cost of return shipping before you ship it back. And definitely still get delivery confirmation.

  25. #25
    Super Member cabbagepatchkid's Avatar
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    That is so sad!!!

    I've had several machines, bought from eBay, arrive broken plus the wooden case smashed into a million pieces, too. I now keep my eye on Craigslist. The prices are usually cheaper and there is no shipping involved.
    ~~Cathy~~

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