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Thread: Connecting Threads - Customer Service

  1. #11
    Senior Member
    Join Date
    Mar 2010
    Location
    Marengo, Iowa
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    800
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    1
    Last Friday I ordered 2 FQ bundles. An email in the pm said it was shipped. Is that fast or what? Had excellent luck when I have ordered before.

  2. #12
    Senior Member bgullett's Avatar
    Join Date
    Sep 2010
    Location
    Clinton Township MI
    Posts
    913
    They are great!

  3. #13
    Senior Member Boscobd's Avatar
    Join Date
    Mar 2010
    Location
    Arizona
    Posts
    989
    I have always had great service from Connecting Threads. My orders always come in a very timely manner. The only time I had an issue with them (there was 1 fat quarter missing from a collection), they sent me not only the missing fat, but included 2 additional fats from the same line that were not in the collection I ordered.

  4. #14
    Senior Member Mary M's Avatar
    Join Date
    May 2010
    Location
    Montana
    Posts
    931
    It i so nice to hear such positive comments about a business. All I have ordered from CT is some thread and was vry pleased with the service.

  5. #15
    Senior Member Lady Crafter's Avatar
    Join Date
    Feb 2009
    Location
    Triad, North Carolina
    Posts
    787
    I need to chime in here also ... I too had an error in cutting some fabric. I ordered a 2 yard cut, and was shorted 1/2 yard. I emailed and let them know. I got an immediate response email and within TWO days time, I had a whole 2 yard piece in my mailbox, and was also told to keep the error.

    Love that place! Quality of fabric, customer service, the whole thing!

  6. #16
    Super Member trif's Avatar
    Join Date
    Jan 2010
    Location
    Orange county, CA
    Posts
    1,484
    Also if you wish to order something that is out of stock or soon to become available, you can receive emails to notify you when your item is in. Great place to shop, I have ordered many times and have always been happy.

  7. #17
    Super Member
    Join Date
    Apr 2010
    Location
    Harrison, MI
    Posts
    4,291
    They definetly have great customer service. They are one of my fave sites

  8. #18
    Super Member denilynne's Avatar
    Join Date
    Apr 2010
    Location
    Burton, Michigan
    Posts
    1,270
    I recently ordered from them also, some error on the website charged me twice, i call and they refunded immediately and didn't charge shipping and added an extra little surprise 2 fq. Will definately shop there again. I wish all stores had there customer service.

  9. #19

    Join Date
    Jul 2010
    Location
    Ohio
    Posts
    434
    How can Connecting Threads charge so little for their fabric? Are these not the standard manufacturers? I was told recently that wholesale cost was pretty much what this place is charging retail. Just wondering.

  10. #20
    Super Member AngieS's Avatar
    Join Date
    Sep 2010
    Location
    Western Kentucky
    Posts
    3,260
    Wow Deema that's very good for them! Because you will share the information with others and they have won over customers perhaps just because they were so nice and helpful. :thumbup: I'll have to remember them when I go to order some fabric. Thanks for sharing with us. :)

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