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    Old 11-25-2010, 01:29 AM
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    deema's Avatar
     
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    I recently ordered the After Hours collection from Connecting Threads - it was my first order from them. The whole collection, for those who haven't seen it, is reds, whites, and blacks. Really beautiful collection, I ordered the FQ bundle and four 1/2 yard cuts from the collection, plus thread to match. Anyway, I received my order and wasn't I shocked to find a 1/2yrd cut of a blue batik!? A beautiful blue batik, I might add, but definitely not what I ordered, and it was "wearing" the sticker for a piece that I *did* order. Since the other fabric isn't "essential" to my project, I don't really have an issue with it, and I really like the blue batik, I decided to just stash the blue and pull something from my stash to replace the other. Not a huge deal, but I did want Connecting Threads to know that there was an error so I sent them an email, just to let them know. I told them that I was very pleased with my order, even the "mistake" turned out to be a pleasing one :lol: , and since the "replacement" isn't out of the realm of what I will use, it's not worth it to me to send it back and I'll stash it.

    Well, I got a reply - they told me to keep the blue, but they are still sending me the fabric that was supposed to be, but wasn't, in my order! I definitely will be shopping with CT again, not only because of this, but as far as online shopping goes, I really enjoyed the whole experience with CT. I'm glad I ordered.

    And hey...looks like I got a free blue batik! :lol:
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    Old 11-25-2010, 01:38 AM
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    Great.Lucky you. Enjoy
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    Old 11-25-2010, 01:39 AM
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    This example is typical of the fantastic customer service at Connecting Threads. They are the greatest! :-)

    I order from them often and have always been more than pleased by the results. :thumbup:
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    Old 11-25-2010, 03:05 AM
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    I have ordered from CT for many many years and have not had a problem whatsoever at anytime. They're a wonderful place to shop!!!
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    Old 11-25-2010, 05:39 AM
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    I am very pleased with them also...Once I ordered a kit, that came with a pattern. I didnt see the pattern, called them, and they replaced it no questions asked!



    No hesitation to order from them again..I get all my thread there too..great prices
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    Old 11-25-2010, 05:41 AM
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    Ditto here, they are wonderful!
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    Old 11-25-2010, 05:50 AM
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    I have my very first order coming SOON, and I cant wait! There fabric is so pretty, and such great prices!
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    Old 11-25-2010, 09:36 AM
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    Originally Posted by PatriceJ
    This example is typical of the fantastic customer service at Connecting Threads. They are the greatest! :-)

    I order from them often and have always been more than pleased by the results. :thumbup:
    Ditto, they are the best.
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    Old 11-25-2010, 04:23 PM
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    I shop with them all the time and they are really great :thumbup:
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    Old 11-25-2010, 04:43 PM
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    I too shop with them a lot and their customer service is great!
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