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Thread: Fiskars Customer Service Praise

  1. #1
    Junior Member quiltnchik's Avatar
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    I have to say that Fiskars has to be one of the BEST companies I've ever had the pleasure of doing business with, and they truly do honor their lifetime warranty.

    Several years ago, the lock on my large scissors would no longer hold, so I sent Fiskars a message and they sent me TWO new locks.

    A few years later, I was having problems with the screw on my rotary cutter coming loose, so I sent them a message, along with a picture of the cutter (to prove that I owned one), and they sent me a brand new cutter.

    Last week I sent them a message, along with a photo, of my large scissors (the same ones I had the locking problem with) to show them a bubble that has developed in the rubberized handle over the years (I've had these at least 9 years). Earlier this week I received an email letting me know that I should receive my replacement scissors in the mail within 7-10 business days.

    How fantastic for a company to actually honor their warranty with no questions asked. I LOVE Fiskars, and use their products almost exclusively!

  2. #2
    Power Poster Sadiemae's Avatar
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    Excellent!

  3. #3
    Power Poster amma's Avatar
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    I love to hear about great customer service like this!
    Thank you so much for sharing this with us :D:D:D

  4. #4
    Super Member newquilter10's Avatar
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    Great to know.

  5. #5
    Power Poster
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    Thank you for letting us know - :lol:

  6. #6
    ckp11271's Avatar
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    That's awesome! I always buy Fiskars, and thanks to their quality, haven't had to contact their customer service yet. But it's nice to know that if I ever do, it will be a good experience.

  7. #7
    Super Member purplefiend's Avatar
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    They replaced 2 of the grey rotary cutters for me, they sent me a postage paid envelope so I could send them in and
    they replaced both of them.

  8. #8
    Google Goddess craftybear's Avatar
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    Great news on Fiskars Customer Service!

  9. #9
    Super Member feline fanatic's Avatar
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    Wow this is great! I too am a fiskars fan. I love their scissors.

    For rotary cutter I am still using my original Olfa cutter purchased a good 10 years ago at least. I'd probably be using the same mat too had I not acted less then intelligently. But I bought a replacement olfa mat with a Joanne 50% off coupon.

  10. #10
    Senior Member MaggieLou's Avatar
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    Does their warranty cover all Fiskars scissors or just their expensive ones? I have a couple of pair of inexpensive ones that the handles have cracked.

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