Thread: I am going to ask for a deposit on ordered quilts

I always ask for half up front. Fabric is expensive and i don't want to take it out of my pocket if they don't pay.

Originally Posted by Shelley

Originally Posted by lynmccoy

That's the same thing I do. When I finish the quilt, I call the customer. I tell them that the quilt is done and how long it will be available for pick-up. If they have not come to get it by the 4rd week, then I call to see if they still want the quilt. But if they say no,I am ready to give them their deposit back.

If they don't want the quilt, why would you give the deposit back? A deposit is yours. It goes toward the item if the customer takes it, and is yours if they don't. That's why you take a deposit.

You need to be specific that it is a "non-refundable" deposit. Also the prior posting re: contracts, receipts, etc. are right on. Treat your LA quilting like a business and others will also.

Originally Posted by Battle Axe

Another thought is that by law the customer has three days to change their mind. So I would wait those three business days before I bought thread or fabric. Another hard lesson.

Hmm, now that's something I hadn't thought about..This is a very good thread.
I've learned a lot of this the hard way... I do Custom Faux/murals and learned some of this early on... I agree that like faux, most non quilters have no idea of the work involved.. I make sure in my contract to try to educate them by typing out the steps involved from research/travel and design to the durability and care of the final finish as well as the estimated hrs to completion...Same would work for quilting..
I always ask for 50% non-refundable up front for design and materials..I also offer a 3 part installment for those that like the lay-away type plan..
Another thing that has worked for me is offering options to lower cost ( some people would love a quilt/faux but truly can't afford everything they'd want)..So I'd have samples and let them feel the difference between the expensive buttersoft fabric and muslin ect... Let them decide what's more important. The look,the feel, the size, Hand quilting vrs machine etc = Bread and butter quilts lol..People love pictures..
Some want an estimate right then and there... I wouldn't do this if it can at all be avoided.. You need to go home and figure out your cost/hrs involved etc. So that neither party loses out..
I think if I ever become experienced enough to make the kind of gorgoeus stuff I've seen from some of you on this board..And find anyone wanting to buy them.. I'd definitely use the same business practices that have been mentioned in this thread.. #1 > Always get $ up front for at least materials! lol

If my customer decides that for some reason they can't afford the rest of the cost or they have changed their mind, then I feel I should give their deposit back. After all,it's not their quilt anymore. Most of the time it doesn't go that far. If there's a family or financial problem while I'm making their quilt,they will call and talk to me about it.I'll usually finish the quilt and sell it someone else .My repeat customers know that I run my shop like a business,but also know that there are unexpected problems. They tell their friends and co-workers about my rules so they what to expect.

Originally Posted by lynmccoy

If my customer decides that for some reason they can't afford the rest of the cost or they have changed their mind, then I feel I should give their deposit back. After all,it's not their quilt anymore. Most of the time it doesn't go that far. If there's a family or financial problem while I'm making their quilt,they will call and talk to me about it.I'll usually finish the quilt and sell it someone else .My repeat customers know that I run my shop like a business,but also know that there are unexpected problems. They tell their friends and co-workers about my rules so they what to expect.

What happens if you end up discounting the quilt because it is 'their' taste? Their deposit should be used to make up the difference. You should not take a hit in price because they are unable to pay for it. You can make an exception for special circumstances, but....

We once had a guy come buy an old piece of farm equipment from my husband, then the check bounced. This was NOT an emergency purchase of farm equipment! Their excuse was that they had to make a payment on the NEW pickup they'd just bought. "Poor planning on your part does not constitute an emergency on mine, and it is not my place to make sure you can make your pickup payment." They were given 24 hours to bring us the cash or have the bounced check turned over to the Sheriff for prosecution. Funny....they came up with the money....

I don't take checks,so I have have the problem of bounced checks and I don't take credit cards. I deal in cash only and it is stated very clearly in my agreements.

Originally Posted by joan_quilts

Ok, I have 2 quilts people wanted. I told the one lady her quilt would be ready to ship the first of November. She saw it back in July, and she knew the price back then. She asked me last week if I would take payments. I said NO.

She has ordered from me before, but this quilt is a twin size, all hand quilted and won 3rd place at a quilt show. Her story is she has bills and just can't afford it all right now. I told her that was ok, because I would hold onto the quilt until December and then I would offer to sell it to someone else.



sadly this seems to be the way of the world, most of us wouldn't have the bare face cheek to do this . I totally agree with your new method AND I would stipulate that even tho a deposit has been paid the quilt will only be kept for a mth after completion and then it will be sold and deposit lost.

Another lady, after seeing this quilt, asked me to make her a full sized quilt kind of like it. Her husband just loves John Deere and these quilts had a John Deere theme.

So, I make this quilt, it also placed 3rd in the contest under its category, and I called the lady who wanted to come by and get it.

She stopped by on Friday, said how much she loved it, but "just can't afford it" right now. Uh-huh, that meant she wanted me to lower my price, a price she agreed on BEFORE I made it.

From now on, I am going to ask for a $100 deposit, non-refundable, on my quilts. I have close to that much in the fabric and other material needed alone.

Why do people "ask" for things, offer to pay and then "change their minds"? If they can't afford a quilt, don't ask me to make one

I guess this is another lesson well learned, sigh.

sadly this seems to be the way of the world, most of us wouldn't have the bare face cheek to do this . I totally agree with your new method AND I would stipulate that even tho a deposit has been paid the quilt will only be kept for a mth after completion and then it will be sold and deposit lost.

SORRY don't know what happened!!!