I need advise on how to handle.......
#1
I fell in love with and ordered fabric from Old Country Fabric Store.com back on July 30th. They said they shipped my order on Aug. 2 or 3 and I have yet to receive it. I only live in Nebraska and it's coming from Pennsylvania. I called last Friday and they said that since I told them to ship parcel post ( which, frankly I don't remember what I put down ) they can't do any tracking and to call them again this Friday. Is that true? I'm just going to be out the $78+ because they can't trace it?
Has anyone else had any problems with this fabric store or do you think they'll try to help me out here?
I guess I'm just use to dealing with Fabric.com. For example..... I ordered fabric last week, got it this week from them, and low and behold I had ordered a fleece rather than cotton. I notified them that it was my error and wanted to send it back. They called me! She said please keep the wrong fabric and use it as I please or give to a charity organization and they are crediting my credit card for MY mistake! Can you believe that? Wow!
Back to my original problem with Old Country... How should I handle this come Friday and I still don't have my package. ( I would be shocked if it did come this week! )
Thanks for any suggestions and you time. I appreciate you all.
Has anyone else had any problems with this fabric store or do you think they'll try to help me out here?
I guess I'm just use to dealing with Fabric.com. For example..... I ordered fabric last week, got it this week from them, and low and behold I had ordered a fleece rather than cotton. I notified them that it was my error and wanted to send it back. They called me! She said please keep the wrong fabric and use it as I please or give to a charity organization and they are crediting my credit card for MY mistake! Can you believe that? Wow!
Back to my original problem with Old Country... How should I handle this come Friday and I still don't have my package. ( I would be shocked if it did come this week! )
Thanks for any suggestions and you time. I appreciate you all.
#4
Parcel Post can take a really long time. I've been told by another vendor in the past to allow up to 21 days. So I wouldn't push the panic button just yet. However in the future I would recommend using some method that does have a tracking #.
#8
I agree with Moonpi, talk to the mailman. I ordered five pair of work boots for my husband one time (they were his favorite and discoed by the company). I waited and waited and waited some more finally I went to the post office and they said, Oh they have been setting here we were going to send them back in X amount of days because there was no response. RESPONSE TO WHAT??? The mailman was suposed to put a note in my box that I had packages that needed to be picked up at the post office! Low and behold I never got the note!
Thread
Thread Starter
Forum
Replies
Last Post
annievee
General Chit-Chat (non-quilting talk)
18
09-14-2015 10:49 AM
Cecilia S.
For Vintage & Antique Machine Enthusiasts
22
01-14-2014 01:38 PM
skowron5
Main
53
05-24-2012 06:33 PM