Candace

In the ongoing drama of will I ever have my sewing machine back...in the last episode Candace was lamenting the fact that her sewing machine had been in the shop for over 2 weeks and was told it would be possibly another week until it was even looked at. Poor Candace was a wreck and her forum friends booed and hissed.

Now, the newest....Weds. I got a call that my machine was ready. Woohoo! I drove the 45 mins there to get it. I was told there was nothing wrong and that it only got a cleaning, oiling and regular maintenance. I sewed on it for about an hour yesterday and the squeaking while sewing (intermittently) and squeaking of the knee lift was gone. It sewed nicely and I was thrilled. Today, not so thrilled. The squeaking is back:<

We are calling them back tomorrow. We're going to ask if it can be looked at right away this time. Now, I'm not only impatient I'm frustrated:< So, all that time and the problem is still there. Or is it just the fact that the machine is 11 years old and I'll have to live with the squeak?? I'm betting the "fix" will be a new part that's worth more than the machine. If so, I guess I'll be living with it and nicknaming it "squeaky".

Quilter7x

Oh no, after all the time they had it, the squeak is still there. What's up with that?

I have only had one problem with my machine. I brought it in for service and they didn't find anything. The grinding noise happened again so I took a video of it and showed it to them and they fixed it on the spot.

Maybe doing a little video would help just in case it doesn't do it in the store?

Good luck Candace.

brushandthimble

I once took a machine in to be cleaned, the machine case is taken apart to reach gears etc: I got it back with a piece of scotch tape holding the case together! I can tell you I have not been back to that shop. I was to mad to call them, and they are one hour away. It is now time to take it in again but it will be going to a different shop.

dglvr

When I took my machine in a few weeks ago there was a problem with it making a horrible noise in the bobbin casing.
I took it over an hour away. When I got back to pick it up a few days later I was in a bit of hurry to get back home so I just paid and grabbed my machine and left. It took a few days to get it set up again only to find it was just as bad. I learned no matter how much of a hurry I'm in I'll test it before leaving beings I don't just live around the block.
I called them and they were very appologetic and said bring it back. I drove the hour again and they let me wait. The guy worked on it over an hour and finally found the problem. The part is ordered and they didn't charge me. He did fix it so its not making the noise but does need the part. They ordered it for me and will fix it for free for not fixing it in the first place.
I was very happy with them at that point. I understand mistakes happen but its how people handle the situation on weather or not I'll continue doing business. I totally felt this shop did an excellent job. I just referred a few more people to them. I hope the place your dealing with will accomodate you as well as the Top Stitch in Spokane did me.
Good luck.

Candace

In their defense the squeak wasn't there when it left the shop as I sewed on it for an hour at home with no problem. So, had I tried it in the shop I would have been happy. It's just that it reappeared within 2 hours of use. It will sew for 3 or 4 minutes fine then a few squeaks, then sew another minute or two, then squeak, squeak. And it sometimes squeaks when I use the knee lift. The idea of taking a video is a good one if I can get it to squeak that would help.

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Scissor Queen

[quote=Candace]In their defense the squeak wasn't there when it left the shop as I sewed on it for an hour at home with no problem. So, had I tried it in the shop I would have been happy. It's just that it reappeared within 2 hours of use. It will sew for 3 or 4 minutes fine then a few squeaks, then sew another minute or two, then squeak, squeak. And it sometimes squeaks when I use the knee lift. The idea of taking a video is a good one if I can get it to squeak that would help.

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Candace

No, I was using my metal 1/4" foot. I even took the machine out of the table it's in and set it up because I didn't want to look like a fool if it was the table. And it still squeaked occasionally. The sound is coming from right over the foot area inside the casing of the machine. But, I will try switching feet and see if that does anything. I did get a new 1/4" a while ago so will give it a go....

littlehud

That has to be so frustrating. I hope they can get it fixed this time.

PurplePassion

Candace, Have you ever figured out the squeek? Mine does that too. I took my Janome 6500 in for cleaning in Oct. It didn't squeek before. 2 weeks later is starts squeeking , sounds like its coming from inside the area where the needle goes up and down. I took it back in and when I picked it up , they said there was some lint in it. But now it is squeeking again. I don't think it is hurting anything , but it sure is annoying!
Elaine

Candace

No...it still squeaks once in a while. The receipt says the service is good for 90 days. So, I'm hoping to find a back-up machine before I consider taking it in for another 3 week long waiting game. I agree, it doesn't seem to affect anything. It will go for 3 hours straight not squeaking and then start doing it every once in a while again. It is annoying, but I agree I don't think it's doing any harm.