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Thread: Is my disappointment justified?

  1. #1
    Senior Member AtHomeSewing's Avatar
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    I am so disappointed with a purchase through Cotton Patch Fabrics, who has a storefront in East Tawas, Michigan.

    I placed an order for five yards of fabric, mid-day on Monday, the 16th.

    It’s been 11 days since I ordered, and 8 days since they charged my credit card (according to the bank).

    I emailed them last Saturday, and they finally answered yesterday, Tuesday:
    “It is still not in the mail…sorry, we’ve been busy.”

    I feel so disappointed with this “service”. It is a fabric I really wanted for a class and couldn’t find locally.

    Thanks for listening! I feel better already!

  2. #2
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    I'm amazed your card was charged before shipping. I don't know that they'd honor a request for some redress but you could try.
    You could also cancel the order and have them credit your card or call your credit card to have the charge removed.

  3. #3
    Super Member dellareya's Avatar
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    I think it is good to know about stuff like this. I get antsy if I have wait more then 5 days for mail orders. Last Friday morning I ordered a "Hug Me Light". It was delivered Saturday afternoon. How cool was that?

  4. #4
    Shari1967's Avatar
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    I think you have plenty of room to be disappointed.
    Can you find the fabric elsewhere and cancel your order with them?
    IMO, when charging your order, they should have completed the order by packing it up and getting it in the mail. They apparently weren't to busy to take your money....

  5. #5
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    I don't mind waiting for a delivery but I sure would mind being charged before it was sent.

  6. #6
    Super Member franie's Avatar
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    So sorry and yes disappointing.

  7. #7
    Power Poster nativetexan's Avatar
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    the minute they charge your card , that amount starts collecting interest charged to you. I'd tell them to remove it unless they are mailing it today. then they can charge it again when they actually mail it off to you.

  8. #8
    Senior Member
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    I guess if they were really sorry they'd
    ship it out stat and send it upgraded shipping. Anything short of addressing the issue with your order promptly is bad service. Did they at least give you an idea when they'd get around to it?

  9. #9
    Super Member JulieR's Avatar
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    Quote Originally Posted by Shari1967
    They apparently weren't to busy to take your money....
    A lot of etailers are going to real-time credit card processing, which means your card is authorized at the moment you press submit and then processed during settlement for the day. It is a giant time saver for the etailer, potentially saves them money on declines for which orders are already in process, and CAN be more secure for you, depending on how their processing is handled. If they wait for ages to process the charge then you know your credit card number is just sitting there in their database for all and sundry to see. (It may still be, but many companies just don't do that anymore.)

    On the other hand, a delay like that is not good business. Perhaps their technology and their processes are out of sync. Either way, I think you are well within your rights to ask for a reversal to your card.

  10. #10
    Super Member
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    Did you explain to them you need it for a class?

    Perhaps they would expedite if they realized you were up against a time clock they would offer to work a little faster.

    I always try to give a shop (or doctor's office) at least a second chance (unless the doctor is a QUACK)to provide better service.

    Peggy

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