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Thread: owners of tin lizzie

  1. #1
    Junior Member
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    owners of tin lizzie

    feedback please .tell me about your tin,good,bad also about service from your dealer and tin lizzie thak you for your time and answers. paloma
    pat walker

  2. #2
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    You might want to look at post #15 by topstitch in this thread. Looks like she has had serious problems with her Tin Lizzy- Link here

    http://www.quiltingboard.com/main-f1...q-t200343.html

  3. #3
    Moderator QuiltnNan's Avatar
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    Quote Originally Posted by annthreecats View Post
    You might want to look at post #15 by topstitch in this thread. Looks like she has had serious problems with her Tin Lizzy- Link here

    http://www.quiltingboard.com/main-f1...q-t200343.html
    see post 38 also
    Nancy in western NY

  4. #4
    Super Member QuiltingKrazy's Avatar
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    There are always lemons in everything. Lizzie is the long arm at my LQS and that thing gets used and abuse, takes a licking and keeps on stitching!
    Lisa B in NC
    Quilting is my Happy Thought!
    http://www.quiltingkrazy.blogspot.com

  5. #5
    Power Poster MadQuilter's Avatar
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    When I was in the market, I found a sit-down version of the Lizzie but it was a bit more clunky than the HQ Sweet 16 and that's what I ended up getting. Happy as a clam with my 16.
    Martina
    Life, Liberty, and the Pursuit of Fabric!

  6. #6
    Super Member PaperPrincess's Avatar
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    I've had mine for about 2 years. I purchased it used from my dealer. It's my understanding the previous owner returned it due to fininancial problems. I paid an installation fee and they came out, set it up and gave me a basic lesson on maintenance and use. I don't have an opinion on TL service because I've never needed it. I've had a few questions that my dealer has been able to answer. The machine is mechanical (as are most if not all LAs) and requires ongoing maintenance, specifically oiling and cleaning. I clean the bobbin area on each bobbin change, by removing the throat plate. After each quilt I clean the whole frame set up. Wheels, rails etc. While I know that anyone can get a lemon, I've been very happy with mine. It is very un fussy about thread and the tension is very easy to set.
    "I do not understand how anyone can live without one small place of enchantment to turn to."
    Marjorie Kinnan Rawlings

  7. #7
    Super Member Gramie bj's Avatar
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    I love my Lizzie have had it 2 years, yes I had some problems to start with, most were Operater error. LOL I did have a reacuring electrical problem, but the company and bussiness where I bought it were great to work with. My closest service center, or sale room at that time was an 8 hr trip over 2 mountain passes. I called so offten both places new my voice, and usually had me hang up and they called me back to save my long distance phone calls! Company sent me new handles and controlers, when that didn't work they sent all new cords. finally found the problem. and have no problem since then. Things can shake loose, and get bent out of line during shipping. Have even had TL company and the business both call me to ask if everything is still working good. I was so far from service center and sales room I just could not get to the classes. They were really patiant with me, and ansered all my stupid quistion! I still have to call Pam once in a while with problems but again it is usually operator error! My only regret is my Lizzie only has an 18 inch harp. Make sure you buy from a reputable sales company and that they have someone on staff that knows how to LA and has used the Lizzie more than 1 or 2 times, but that goes for any brand you buy. Good luck with what erver LA your decide on. You will love playing with it.

  8. #8
    Super Member MaryStoaks's Avatar
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    I've had my Tin Lizzie 18 for a long time, maybe 6 years. I've been very happy with mine ( I bought it second-hand) and I've never needed to contact the company for any issues. I do quilt quite a lot, for myself and close friends. Any problems have been either user induced or easy to figure out on my own. I do clean the bobbin area with each new bobbin and always oil before starting a quilt. I am considering taking my machine in for a good service/cleaning. I'll probably also consider adding any up-dates and possibly new wheels. I have run this machine a lot and some things do wear out. I love my Lizzie!
    Mary

  9. #9
    Senior Member margecam52's Avatar
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    I've had my TL18LS (2009) since 2009, and love, love, love my lizzie! Yes, even though I had a different Longarm machine, Lizzie has a learning curve. I had racing when I got lizzie...machine in Lizziestitch mode would hesitate then run fast. I knew it wasn't just me, as it happened even if I moved slowly. Customer service was (still is) wonderful! Isaac called me back at 8 pm my time (I was at bingo) on a Friday night. We set a time for Sat, when I could be at home, with a speaker phone, by my machine. Isaac walked me through some tests, and determined it was a bad control board (poor guy, was being nice..it was a setting on the control board, but he felt it easier to switch the board out...didn't realize I was not afraid to tinker a bit). Got the new board, with Isaac on the phone, replaced and tested...nope, same as the original...so I was asked where the slot for the screwdriver was on a little white plastic screw on the board...9/3 o'clock...had me turn to 10/4 o'clock...and the issue was solved!
    So, when asked if there was anything else...I had Isaac listen to my machine run again...clunk, clunk...sounded like coming from inside the head of the machine...nope, Isaac asked how the hopping foot was set, and I didn't know, was at the factory setting...he said, "Oh, it may not be correct then."...told me what to do to set it...loosen it, put the hopping foot and needle in the down position, slide a dime under the foot until it touched the needle, tighten the foot, remove the dime, lift the needle & foot... test...no noise. Done. I've not had an issue since.
    Now, I'm not afraid to follow instructions and troubleshooting tips. I've learned to adjust the bobbin mechanism so it does not overfill, how to adjust the hop of the foot, etc.

    Our TL machines have the same issues that any longarm has...and if there is an issue, 99% of the time, it's some kind of adjustment we can do, or it's user error (who me?)lol.

    Would I buy another TL machine? In a heartbeat! I just don't see a reason to ever need another.

    Some folks don't realize these machines (Gammil, AQS, Innova, TL, etc.) are not your domestic machines. You have to be willing to do some maintenance & small adjustments yourself. You need to learn what makes the machine tick.

    We have to adjust bobbin and upper tension some...sometimes with a thread change, or fabric used in the quilt, some bobbin threads don't like some top threads...you have to adjust the bobbin tension (we are told not to on domestic machines). What ever you were told NOT to touch on your domestic/home machine...forget...you will at some time have to adjust on a longarm.

    TL machines use the same needles, bobbin case & bobbins as a Gammil...they have the same issues with tension on Gammil as they do on TL machines...on all longarms.

    As far as service...here is what I've learned (and yes, I'm more patient because I have worked as a customer service tech before so know what it's like):
    1. If you have an issue, contact your dealer first. Tell them the issue and see if they know of a solution. If you get a "Wow, haven't heard that before."...then either your dealer is new to longarm machines, or does not want to deal with the issue. Some dealers want to sell, but not service. They make a nice commission, and customer service is part of that deal.
    2. Dealers asked TL company to have customers contact the dealer first, how else can they know what's going on with a machine? TL agreed.
    That said...here is what to have, should you need to contact the company, or if your dealer has set a time for a three way call with the company, dealer & you:

    1. The model of the machine (ansley, TL, Queen, 18.8, etc.). The model number from the side of the machine (or the fact that there is no model number plate).
    2. When you bought it, and from whom you bought it (yes, even if a private sale). The company will help you no matter when you got the machine. The model number tells them when and what line the machine came off of...so make sure to include it.
    3. When the issue started. What you were doing when the machine last acted correctly, and what you did between it operating correctly and the issue starting.
    4. Things you have tried to rectify the issue (changed bobbin, adjusted the hopping foot, etc.). Did any of them make it better or worse?
    5. Make sure to include your name, phone number (including area code), when will be the best time to call you...if it's 10 pm on Friday night, say that...they will try to work it in for you, if possible. Also leave the name and phone number for your dealer. Yes, make it easy on the techs...will save them & you time in the longrun.

    6. Be patient...these techs don't just sit by the phone or computer waiting for calls/emails...they are workers on the assembly line, working supervisors, etc. They have to leave their position to come and call you. First, if you leave enough information...they will check that machine from that model number...see if any others have had the same issue, try to duplicate the issue, and get back to you.

    Do not expect them to write out every detail of everything they want you to try in an email...that is just not a feasible solution, especially if you are not able to follow the troubleshooting items they try to convey over the phone...writing it down is not going to explain it any better, and they just don't have the time, most don't have computer access, they go to the office and borrow a computer.

    I am not employed by TL company, nor am I a dealer...I do have a good speaking relationship with Ernie (owner) and Greg, Cameron of the TL company, why? I listen! That, and like I said...I've been on the other side and have learned to have patience.
    Overall, I'm just a really happy TL owner & user.
    Marge


    Quote Originally Posted by paloma View Post
    feedback please .tell me about your tin,good,bad also about service from your dealer and tin lizzie thak you for your time and answers. paloma
    Marge Campbell
    TL18LS/Qbot automated quilter
    http://www.Lmcampbel.com

  10. #10
    Senior Member margecam52's Avatar
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    Topstitch has been given excellent service by her dealer(s) and the TL company. We on the TLL group have tried to help with some things she can try. I've even contacted Ernie (owner) and Greg on her behalf. I'm sorry she is still not happy with her machine, but if it's running correctly when she takes it home from the dealer & it quits a quilt later, she needs to write down everything she did up to that point...something not being done right to cause issues. And no, if there was a huge electrical surge, the fuse would blow, not blow the cords. If this keeps happening, she needs to have the outlet tested (her wall outlets), and make sure she is on a surge protector/backup.


    Quote Originally Posted by QuiltnNan View Post
    see post 38 also
    Marge Campbell
    TL18LS/Qbot automated quilter
    http://www.Lmcampbel.com

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