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Thread: tin lizzie 18 problems

  1. #31
    Super Member luvTooQuilt's Avatar
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    A Hop from Heaven, a Skip from Sanity and a Jump from the Good Life....
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    SO I'm curious, any of you who have had issues get any positive results as of yet??
    What did you do to get them to take you seriously??

  2. #32
    Super Member Ruby the Quilter's Avatar
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    I ave a Tin Lizzie and last week got some thread caught in the bobbin holder - We are 8 hours form the dealer and between the dealer and Tin Lizzie my dh got it fixed and it is running great. Sorry you have a lemon - and haven't gotten the help you needed.
    Quilting in the Desert

  3. #33
    Member
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    Apr 2012
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    Tin lizzie

    I bought my tin Lizzie less than a year ago HATE it worse machine I ever own it's a lemon nothing good about it wish I had money. To buy another name brand

  4. #34
    Senior Member susansomethings's Avatar
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    I am thinking there could be a small short in the machine itself causing the problem, it is highly unlikely that it has anything to do with the power in the home!

  5. #35
    Senior Member pinecone's Avatar
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    One of my friends has the Ansley model and is saving her money for a different manufacturer. Nothing but trouble, I don't remember all the details but right now it seems to be the stitch regulator. Her dealer is a peach, machine? Not so much.

    piney

  6. #36
    Junior Member
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    I have the Tin Lizzie LS19 with Shirley Sticher II. If I could I would beat them over the head with it. I traveled to NC last weekend to do a quilt on my longarm that is at my mountain house (it's larger then the house here in FL) and true to form Lizzie was on drugs. I changed everthing but still could not make it work. Getting service from Tin Lizzie is crappy. Thinking about hiring a lawer.

  7. #37
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    Mar 2013
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    YES! The auto stitch regulator is way too delicate in general. I had mine replaced once but it went out again shortly after it was replaced, so I have learned to make do without it. I have had mine for several years now. This and a couple of other things makes me wish I had waited and saved more money to buy a more expensive machine in general. I still use my machine but wish I had waited.......

  8. #38
    Member
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    I have had one for about a year now and love it! I have not experienced any "static" or electrical problems. I did have a problem with the stitch regulator initially but found I had failed to plug it in to the bottom of the machine (boy, was I embarrassed but I am lucky to have an outstanding dealer).

    That being said, I am going to have to part with it as our living situation is changing and I need the room - not happy bout this but such is life! I have done several pieces with it and think it is a terrific machine. Sounds like something odd is going on.

  9. #39
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    Jan 2013
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    I purchased a Tin LIzzie in August of 2012. It worked perfectly for about 6 months. Then I started getting an index error when I was using quilt magician, I have trouble with the tension now...and when I try to pull the bobbin thread up from the bottom my top thread is getting wrapped around the bobbin casing. My local dealer has had the machine four different times. Each time they tell me that the timing was off and that it is fixed now. I get it home (which is no small chore - it weighs 40 lbs and my sewing room is on the 2nd floor!)...I turn it on and start sewing and THE SAME THINGS START HAPPENING. I had finally had enough of my local dealer and went direct to Tin Lizzie. I am not impressed. I sent a service request through their website...and did not even get an acknowledgement after 2 days. I called and got to talk to a representative who seemed initially to be very helpful. However, he wanted to talk to my dealer to see they could fix it locally while on the phone with one of the corporate service techs. He called me back 2 days later and suggested that I take it back to my local dealer because he'd been on the phone with them and he felt certain they could fix it. I refused...I'm not taking that machine back to that dealer. I explained all that I had been through with them again...and he said well...I guess you could send it back to us. DUH! That is what I had said I wanted to do from the beginning! He wanted to call the dealer again to see if they had a box I could use so TL wouldn't have to send me one. (Oh...and by the way...the dealer never GAVE me my box when they set it up...lesson learned). I did not hear from him for several more days...so I phoned back. He was "unavailable". However, he did call me back the following day and said he was on a business trip. When we talked again it was as if he'd forgotten the bulk of what we discussed in the previous call! He thought I was going to let them fix it! I don't think they are CAPABLE of fixing anything beyond timing. So I went through it again with him...and he remembered basically what we had discussed. He said yes...the dealer had a box...but they didn't have one that would exactly fit my machine... but did have one that was close that I could have. He said he'd get me the repair ticket out quickly. Two days later a lady calls me from the company to work on the repair ticket. I had to give her my warranty # and serial #...I just find it odd that they don't have that info available to them on their computers...but ok. We get off the phone...and she calls me back...to get my address...really? She calls back a third time to get my credit card and I went off on her. She said that my year warranty was up...but I got her to do the math with me...I was still within my warranty period and this was an ongoing problem and I wasn't going to pay them to fix this machine. Finally...after the FOURTH phone call...she emailed me my repair ticket. At the same time I was trying to get Tin Lizzie to allow me to send my machine back...I was also looking on line to see if the Quilt Magician and the Phoenix frame can be used with any other type of longarm. I sent an email to Quilt Ez...the company who manufactures the quilt magician and asked them that question....the customer service rep sent me a response...and asked why I might be interested in changing machines...so I told them my story. They got a service tech to contact me...and the service rep from this company was able to figure part of the problem I was having with my machine....the needle sensor was not working. This OTHER company sent me a new needle sensor FREE of charge...and worked with me on the phone to help me install it. The original needle sensor had broken completely free the bracket that held it in place...so no wonder it wasn't working. Given that this problem had been a constant issue for over 4 months...you'd think that my local authorized service rep would have explored that. It was a very easy diagnostic test that showed that it was not working. So...from that I conclude that they never even did any diagnostics...they just reset timing and called it a day. Timing by the way...can be done by a 10 year old with a screwdriver....and it takes about 5 minutes. I still have problems with the thread getting wrapped around the bobbin case and with tension. So this morning I shipped my TL back to the manufacturer. There are two quilt shows coming up in the next couple of months that are relatively close t my house. I plan to visit the TL booth there and have a discussion with Mr. Floyd...or whomever the top rep is on site...to express my disappointment with their product, their technical support, their customer service AND who they allow to sell their products...because the local rep is a HORRIBLE representative for that company. What I hope to accomplish is to give the machine back to Tin Lizzie...and start all over with a completely different product.

  10. #40
    Super Member nena's Avatar
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    Oh My I have had mine about 4 years and the stitch reg. has never worked. sent the machine back one time. came back in worse shape than when I sent it. I have called, emailed and I still cant seem to get any help. The warranty expires in 2014 so I guess they are trying to hold out until then. I just use the manual stitch but I sure could not make one for anyone else.
    Very disappointed in this company .

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