Need Advice on Powder Worm eBay Situation.
#21
Senior Member
Join Date: Dec 2012
Location: Arkansas
Posts: 559
I worked in customer service for a long time and later on ebay for years. I was very careful with descriptions however, what one person sees and another hopes to see may be different. Here is one of my experiences at local auctions...I have bid on objects seeing them as perfect and the minute I got it in my hand the defects or condition were evident. Like I mention, sometimes it is the buyer whose condition expectations are a bit distant to the reality. It happened to me even after 20 yrs of buying and selling antiques. On the side of the seller, this seller IMHO, failed to be entirely honest regarding the condition and then made an error by saying they didn't see this. If I had been the seller and a complaint came like this I would make a full refund with the contingency of not getting a negative feedback. That would be my position with many apologies. Customers will remember a negative transaction over and over and replay and tell it again and again while positive transactions never get told. I was in customer service work for years and once headed up a committee on resolving customer complaints when I was much younger. My reputation as a seller was far more important to me than one transaction gone bad.
#22
Super Member
Join Date: Aug 2011
Location: Millville, NJ
Posts: 1,835
exactly and the seller already apologized for the mistake and offered you an offer which to me is fair. you already got a good price on the machine and an offer for a partial refund. what else do you want from a seller? give the seller the benefit of the doubt. the ball is in your hand - return it or keep it with partial refund.......
#23
Senior Member
Join Date: May 2013
Posts: 670
Ron and Rodney,
Having taken another look at the photos I agree with you (and defer also to Christy, who just had her own unfortunate experience!) about the damage being likely a lot worse inside than out. So, I re-think and retract my idea of saving the base... it very well is likely too far gone. Sad, that.
Anyhow, good luck. I must say, it is really nice to have such a resourceful bunch here! I really enjoy all he various takes on things.
-C.
Having taken another look at the photos I agree with you (and defer also to Christy, who just had her own unfortunate experience!) about the damage being likely a lot worse inside than out. So, I re-think and retract my idea of saving the base... it very well is likely too far gone. Sad, that.
Anyhow, good luck. I must say, it is really nice to have such a resourceful bunch here! I really enjoy all he various takes on things.
-C.
#24
#25
OK, you folks have convinced me. But, would it have been responsible of the seller to at least indicate the platform was deteriorated, turned to powder and contains multiple pinholes? When I first opened it and powder flew from the plastic bag and I saw all the pinholes I closed it up quick. Upon opening outside to take pictures after the seller's response, I realized it is much worse than expected. The seller could not have made a mistake to neglect mentioning the platform. At the least, as a seller if I had not intended to mention it, I would have removed the platform prior to selling. OK! A no win situation.
I will not accept a refund as the seller originally indicated they do not operate that way. I'll take them to their word. Money does not dictate.
I will not accept a refund as the seller originally indicated they do not operate that way. I'll take them to their word. Money does not dictate.
Good luck!
Last edited by Fuzzykittenbutt; 05-03-2014 at 01:26 AM. Reason: correcting typo resulting in opposite of what I meant
#26
Super Member
Join Date: Nov 2010
Location: Central Indiana
Posts: 1,141
Well, until this post I'd never even heard of powder worms - and I'm 53 years old!
I personally think you got a very good response from the seller, and hopefully the seller will have learned a lesson and will look for items like that closer. I've bought machines and cabinets from as far away as GA - and never thought to look them over good for insects before bringing them into my house - so I figure I've learned a valuable lesson the easy way here.
I think you've gotten lucky the seller is willing to work a deal with you so you can keep the machine and get a discount. I think if you let eBay decide, they will tell you to ship it ALL back at the seller's expense. Anything else you want would probably require you to take the seller to civil court. I don't think eBay is going to take any emotional suffering into account.
I personally think you got a very good response from the seller, and hopefully the seller will have learned a lesson and will look for items like that closer. I've bought machines and cabinets from as far away as GA - and never thought to look them over good for insects before bringing them into my house - so I figure I've learned a valuable lesson the easy way here.
I think you've gotten lucky the seller is willing to work a deal with you so you can keep the machine and get a discount. I think if you let eBay decide, they will tell you to ship it ALL back at the seller's expense. Anything else you want would probably require you to take the seller to civil court. I don't think eBay is going to take any emotional suffering into account.
#27
The seller should have posted more pictures to show the true condition and you would have realized a problem before bidding. I think the fact that the person was willing to take it back for full refund shows he is trying to maintain a good business reputation that it wasn'r his intention to deceive.
#28
Like most things there are so many differing opinions and all are right. The board is toast, the buyer feels the seller knew it and didn't disclose it and seller is willing to offer full refund. Buyer would only be out $43.40 in shipping and a lot of time. Buyer's intentions are to keep everything as is, give negative feedback explaining the lack of description and seller's offer to refund total price. That is exactly what happened and buyer has the option of give honest feedback as a buyer. Other buyers should be aware of sellers whom do not fully disclose condition. Thanks everyone for the input.
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03-11-2011 09:54 AM