A little about Customer Service
09-17-2012, 12:56 PM
#1
Super Member
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Join Date: Mar 2010
Location: Odessa, Washington
Posts: 1,872
A little about Customer Service
I bought a pre-cut kit (first time trying them) from The Enchanted Quilt - http://www.theenchantedquilt.com/ a few months ago. Finally got around to working on it a few weeks ago. Great quilt from a shop hop - they bought the extra packets from the other shops and put them together to make a kit. Well, we all know what happens when many people are cutting and packaging blocks...yep, a little missing fabric and a couple of blocks that needed to be cut single layer were cut double layer. I called them and told them about my "issues", they apologized, sent me matching fabric and cutting directions for the block, sent the missing fabric, a note of apology and an extra fat quarter as well!!! This is the kind of customer service that will have me going back to a shop again and again!!! Just wanted to share my happy customer service experience with my friends here on QB!!!
09-19-2012, 07:24 AM
#9
Super Member
Join Date: Jul 2010
Location: Lebanon Missouri
Posts: 2,668
WoW this doesn't happen often. You should send them a letter saying what you just told all of us.I'm sure there will be a few of us giving them some of our business knowing they care about their customers
09-19-2012, 08:35 AM
#10
Senior Member
Join Date: Nov 2011
Location: Any place I can sew
Posts: 434
I bought a pre-cut kit (first time trying them) from The Enchanted Quilt - http://www.theenchantedquilt.com/ a few months ago. Finally got around to working on it a few weeks ago. Great quilt from a shop hop - they bought the extra packets from the other shops and put them together to make a kit. Well, we all know what happens when many people are cutting and packaging blocks...yep, a little missing fabric and a couple of blocks that needed to be cut single layer were cut double layer. I called them and told them about my "issues", they apologized, sent me matching fabric and cutting directions for the block, sent the missing fabric, a note of apology and an extra fat quarter as well!!! This is the kind of customer service that will have me going back to a shop again and again!!! Just wanted to share my happy customer service experience with my friends here on QB!!!
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