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Thread: Anyone Had a RUDE Hancock Store Manager?

  1. #1
    Super Member jljack's Avatar
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    About 2 weeks ago, DH and I went to the local Hancock store and bought over $100 of fabric. We were presented with a $20 coupon, good on any purchase over $20. I was thrilled! Free fabric!! Well, on New Years Day we went back to take advantage of their 50% off sale, and when we tried to use the $20 coupon, she asked us for the original receipt. I told her we didn't know we had to have it. We weren't told to bring it back. She says, "it's printed on the back of the coupon", and sure enough, in about 7 pt. type on the botton of the back it says you have to have the receipt from the original sale so they can verify it was a real coupon. I asked for the manager, and she yells across the store "..can you come here for a minute". The manager wouldn't come because she was on a ladder, so she starts yelling across the store to us. She wouldn't even come and talk to us.

    I was really PO'd by her attitude and her lack of customer service. I told my DH, maybe we just need to go to Joanne's from now on. We spend lots of money at Hancock, and I don't appreciate being treated like she doesn't have time to deal with our little problem.

    Thanks for letting me vent.

  2. #2
    Power Poster amma's Avatar
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    That is about as rude as it gets...I can't believe she would not get off the ladder to come and talk to you....

  3. #3
    Senior Member 4dogs's Avatar
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    that is awful..maybe you need to talk to the REAL manager, or whomever is IN CHARGE of the entire store..that kind of person should be working in the back room, stocking shelves, not on the sales floor.

  4. #4
    Super Member azam's Avatar
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    How RUDE!!!

  5. #5
    Super Member Charlee's Avatar
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    Call the store and ask for the district manager's name and number.
    Email from the store's website a customer complaint.
    DO NOT let this one fly...it was rude and uncalled for!!

  6. #6
    montanaquilter's Avatar
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    i totally agree with Charlee, don't let this one go. if they give you a coupon why on earth would they need to double check to see if it's real later on??? i've never had to bring in any receipts to any store to use a coupon that they gave me!! that's really uncalled for to be yelling across the store too-not good. hope that you don't let this one go and finally get some service from someone!!

  7. #7
    Super Member dglvr's Avatar
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    I think you need to go above her. There are alot of people out of work and she obviously doesn't need her job. Sometimes Hancock has good deals and I would hate for that rude person to deter your going in there anymore.

  8. #8
    Super Member jljack's Avatar
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    Thanks for the advice, and I did it. I went to the website and put in exactly what I wrote above, including my name, address and phone number. I hope I get an answer. I'll let you know what they say if they reply.

    Janice

  9. #9
    Moderator sharon b's Avatar
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    That was wrong the way they handled it. When I went to Hancocks and got my coupon, the sales clerk stapled my coupon to my receipt and told me I had to bring both back together. I hope they do something for you

  10. #10
    Super Member jljack's Avatar
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    That's exactly what I told the manager (rather, yelled back to the manager) should have happened. If I needed to bring it back, they should have said so and stapled it to the coupon. The clerk said they don't staple it until you bring it back. It was just silly for them not to be sure we knew it had to come back. Sounds pretty sneaky to me.....sort of a lie by omission.

  11. #11
    Moderator sharon b's Avatar
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    I agree I don't understand why they wanted the original receipt and there was no reason for her NOT to come and talk to you in a normal fashion. The only thing I can think of is THIS store did not inform any customers so when the customer comes back without the receipts they are catching a ration of S**t ! as they should :hunf:

  12. #12
    Super Member Leota's Avatar
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    I haven't had a RUDE Hancock Store Manager...STUPID...yes. At Christmas time they had FQs for .99 well, I got my Christmas FQs and one rang up $1.25 and another $1.99. He said he couldn't let me have them at .99 even though they were obviously Christmas fabrics. I'm thinking... You're the manager...do a price override!...I didn't...it just saved me $$ because I was just adding to my stash...nothing I had to have.

  13. #13
    Moderator littlehud's Avatar
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    I have been lucky with my Hancocks. They have always been wonderful. Your manager obviously doesn't value her customers or her job. I'm glad you registered a complaint.

  14. #14
    Super Member Iluv2quilt's Avatar
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    Very, very Rude!! She should have at the very least come over to talk with you, not yell. Very unprofessional if you ask me. I'm glad you wrote to them, hope you get a positive answer.

  15. #15
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    Oh my gosh, HOW RUDE :-(

  16. #16
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    I hate that you had to go through an experience like that. But I would let corporate know how you were treated and not through the email system thats in place. 80% of the emails just get deleted, ignored or the people who really need to see them never do.

    Pick up the phone and talk to someone at the corporate office and let them know that your money can be spent where ever you want it to. And if they do not want it then I am sure that you can find some one else to give it to. Make sure you talk to somebody in Customer Relations or their equivalent. Believe me they love to hear feedback about their retail management! If it wasnt for unhappy customers they would not know about half of the problems that exist in the stores.

    Before I retired in the corporate world my job was to clean out the crappy management at the lower level and make our stores more profitable. I would fly into town and walk in the district offices they would all cringe. They knew that I could have any of their jobs if I wanted them gone and I have been known to fire every employee in a store and start all over. Our auditors used to get a kick out of me because I was so ruthless about it.

    But back to the "if I had a rude store manager at Hancock's" the answer is yes I did. And after telling him that I would mop the floor with him if he ever put my fabric back up while I am shopping (usually buy the bolts) he and I have been really good friends! :lol: :lol: :lol:

    Billy

  17. #17
    Senior Member crashnquilt's Avatar
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    If the manager doesn't watch herself, that store could be on the CLOSE list. I called corporate about the store closings and asked what were the requirements for closing a store and the first on the list was the amount of complaints about the store. Really glad we got to keep ours.

  18. #18
    Piedmont Quilter's Avatar
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    Totally uncalled for!! To be very honest, I've gotten to where I refuse to go to Hancock Fabrics!! Just found out my local Walmart is being remodeled - so no more fabric. Thank goodness I can get on the internet, and I only live 45 minutes from Mary Jo's!!!

  19. #19
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    I love Hancock Fabrics!

    Our JoAnns is a dinky little store on the other side of town and from what I have read about their quality of fabrics and customer service I am glad I do not have to go there. Plus Hancocks will take their coupons!! :thumbup:

    Billy

  20. #20
    Senior Member KarenSimon's Avatar
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    The manager (I think) at our eastside Tucson store is a pain in the... the you know what. One day my friend and I were there near closing time to check out the goodies in the the clearance bins, ie $2.95, 3.95 etc. We both picked one we each wanted a couple of yards from. The measuring lady cut the fabric we wanted. She gave us each our fabric and our paper with the price and amount. We also had other fabrics. We paid for our purchases and left the store. The manager - a man - locked the door on us. We looked at our receipts. We found that he gave me the price of $2.95 a yard while my friend's was the original price. We knocked on the door but he refused to let us in after we told him what he had done. He said, "come back tomorrow." She went back a few days later and got her discount. At least 8 miles each direction. Inconvenient. It is not the first run-in with this guy. Other's in our quilting group complain about him too. He is RUDE. I think I will pursue talking to the district manager.

  21. #21
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    That is why I do not ever shop at Hancock Fabric Stores. My daughter and I were treated just as poorly and to be honest we do not need that type of behavior when I am spending my money.

  22. #22
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    And retailers wonder why more and more people shop the internet. They don't realize how important it is to be helpful and put customer service first. What ever happened to the 'good ole' days'? My LQS is the rude one. Maybe rude isn't the right word, but I will go 10 miles out of my way to shop elsewhere because each time I've been in the LQS they treat me like nothing. I guess I don't look like one of their regular quilters. I don't attend any classes, nor am a member of a local guild due to work schedule. They act like a clique. I will try again this summer and hope for it to be better. (Have enough fabric til then).

  23. #23
    Power Poster BellaBoo's Avatar
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    Each Hancock's Fabric store owner hires the store manager. And all the owner's I met only cared that they had someone that showed up to work. Hancock's Corporate office does not interfere with the owner's choice of employees only that the stock is ordered and paid for. All the Hancock's but one in my area closed and I really think it was because of stupidity on Hancock's part not caring about customers.

  24. #24
    Super Member Eddie's Avatar
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    Visiting my local Hancock's is about on par with visiting a McDonald's. It's certainly not an experience that draws you back to the store, which is what they should be aiming for.

  25. #25
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    This remines me - years ago when I was sewing for my girls I was visiting my in-laws and I went to a fabric store where they had some calicos I wanted on sell. I picked out ONLY 10- the lady gripped about having to cut 1/4 yards and kept saying stuff like how hard I was making her job. Other ladies were staring at her.. I was steaming - and thinking WHAT?? so I thought i'll fix her wagon. I was coming back the next day bez i had seen fabric for school clothes BUT I was in a hurry - i marched over and got 10 bolts-got each cut different lengths, changing my mind as she UNFOLDED each hahhaaa - when she finished and I was turning to walk away - I said next time treat your customers better...and by the way I KNOW your boss - hope you like your next job better ! ! Good day

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