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Thread: When a manager screws up, what do you do?

  1. #1
    Junior Member Mrs Shak's Avatar
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    I was in a fabric store the other day and got a bunch of fabric (most were 1/4 yards). I went to use it yesterday and her cutting was so bad that I didn't get a full 1/4 yard on almost all of it.

    I had also asked her where their birdseye cotton was and was told, "It's over by the other cotton at the end, if we have it. You might need to do a little searching, I don't always put things back where they're supposed to be." Needless to say, I didn't find it and asked her to show me to which she replied, "I don't have time to help you look for it, I'm busy."

    This is not the first time I've had problems with her either cutting or attitude. I've talked to her but she just shrugs off complaints by saying, "I'm the manager, there's no one else to tell, deal with it." (Exact words I over heard her say to a different customer.)

    I would shop other places but that's one of the only fabric stores within 30 miles of me.

    Is there anyone I could contact to complain? Any suggestions on how to deal with her?

  2. #2
    Super Member dakotamaid's Avatar
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    I would contact corporate (owner) and let them know. She is not helping the business any.

  3. #3
    Junior Member seahorsesanna's Avatar
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    I would go to their website and contact them directly and inform them about your experiences they might not know how horrible she is until someone tells them everyone has a boss unless you own the store!

  4. #4
    Super Member michelehuston's Avatar
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    I agree...go over her head to the corporate office. She can't treat people like that!! Definately not people friendly!!!

  5. #5
    Super Member Buckeye Rose's Avatar
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    get on their website and find the phone number and give them a call.....they will not be happy to hear about this manager. Don't be afraid to stand up for yourself and let them know exactly what problems you are having. They will fix it and fast. And tell them you want some of your money back for some of the wasted fabrics.

  6. #6
    Super Member mom-6's Avatar
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    It's really sad when people who are in what should be a service oriented business, forget that if they don't provide good service they could be causing themselves and their business a big problem.

  7. #7
    Super Member kwhite's Avatar
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    Yep someone's bread and butter is coming from that franchise. Call corporate and find out who. I would be quite interested in how my customers were being treated not to mention how my store was being run.

  8. #8
    Senior Member janell2009's Avatar
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    I know what you are talking about.. the same thing happened to me when I was looking for a chenille cutter... I am sure she was not the manager but still... service is gone, they just can not pay them enough to care or something. It is all over no mater what you are looking for, hard to find service. I get better "service" from the other ladies in the store. I can always spot a quilter, she is happy and will talk to you and share info that she has... Love all you guys!!

  9. #9
    Google Goddess craftybear's Avatar
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    I would contact corporate office and complain to them

    I just found a phone # and sent it to you by private message[/quote]

  10. #10
    Senior Member traumaRN's Avatar
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    Wow!!! I've never heard such a thing! I would tell her this, "Yes, I'll deal with it-MY WAY" and promptly call the corporate office to register a formal complaint against the store and the manager. Make sure you get her name!!

  11. #11
    Junior Member Mrs Shak's Avatar
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    Thanks everyone, I was thinking to call corporate but wasn't sure if there's a regional manager or how that franchise works. The other workers in the store are very friendly and unless they are truly busy with other customers they will stop what they're doing and help, heck they even ask if you need help.

  12. #12
    Senior Member momcpo's Avatar
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    She needs to definately not be working there, or anywhere else she has to deal with the public.

  13. #13
    Super Member fayzer's Avatar
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    If she treats customers that way, I can only imagine how she treats her employees. It cannot be good.

  14. #14
    Super Member kwhite's Avatar
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    Yeah I would not have been as nice as you were then.

  15. #15
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    She also has a boss. Find out who that is....

  16. #16
    Super Member SuziC's Avatar
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    Quote Originally Posted by dakotamaid
    I would contact corporate (owner) and let them know. She is not helping the business any.
    I agree...go way over her head! Why should they get your money with service like that!!!!

  17. #17
    Power Poster Sadiemae's Avatar
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    There are district and regional managers, but it is easier to just go straight to corporate.

  18. #18
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    I definitely would contact the corporate office and let them know, because if no one knows about the problem, it can't be solved. Hope they get a new manager, one with a little more CUSTOMER service attitude.

  19. #19
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    I would probably remind her of what her responsibilities as a manager are, one of which is to be helpful, courteous, and friendly, and perhaps if she didn't feel that was in her job description maybe a phone call to her manager right now would be in line, because after all you (being the customer) could be wrong. ;) Then take it from there.

  20. #20
    Senior Member MissSandra's Avatar
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    I would not have bought the fabric if there was any question of it being short. we are quilters and need what we pay for just like anything else in life.

  21. #21
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    Definitely call the company about this manager. This can be solved very easily. They will probably have the regional manager spend some time with her to retrain her.

  22. #22
    Junior Member Mrs Shak's Avatar
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    Thank you craftybear, I contacted the number she gave me and talked to a very nice person. She is contacting the regional manager and they are going to investigate and keep me in the loop.

    This is just another reason why I love this board so much!

  23. #23
    Google Goddess craftybear's Avatar
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    so happy I found the # and the person you needed to talk to about this situation

    please keep all of us updated on what happens if you find out anything from corporate

    Quote Originally Posted by Mrs Shak
    Thank you craftybear, I contacted the number she gave me and talked to a very nice person. She is contacting the regional manager and they are going to investigate and keep me in the loop.

    This is just another reason why I love this board so much!

  24. #24
    Super Member QuiltQtrs's Avatar
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    Would immediately ask for her "supervisor" .... let her know you are not
    going to "deal with it", but higher-ups certainly will!

  25. #25
    Super Member valsma's Avatar
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    Quote Originally Posted by dakotamaid
    I would contact corporate (owner) and let them know. She is not helping the business any.
    I would so have been on line fininding the corprate email after her first shoulder shrug. You were doing her a favor by trying to talk to her, but if that is her attitude because she is the manager, then maybe she shouldn't be the manager. She obviously doesn't have the capabilities to be manager. Contact corporate and let them know what is happening with the manager at this store. If you can include dates and approx times so they can compare her work schedule with her hours. If she has that attitude with you, im sure her attitude extends to other customers as well.

    Just read that you got the phone number and contacted them. Good for you. Hope this all works out for you and that the company offers you something for your trouble. That is the least they can do after dealing with that manager.

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