Clotilde customer service
#1
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Join Date: Aug 2008
Location: MO
Posts: 1,057

I ordered a Cutting Edge Rotary cutter from Clotilde. Would barely cut paper, much less fabric. Tried it every which way. Called Clotilde. They are sending me out a new one and didn't not want me to send the first one back. That's what I call first rate customer service! Now if only the second one works! Has anyone else tried this cutter and what did you think of it? I also ordered a Cutting Edge ruler, which I like. If it helps keep the rotary blade sharp, it will be wonderful.
#3
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Join Date: Aug 2008
Location: MO
Posts: 1,057

Originally Posted by scowlkat
There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.
Glad to hear about the positive response from Clotilde! Yeah them!
Glad to hear about the positive response from Clotilde! Yeah them!
#4

I love Clotilde. They have all kinds of neat stuff in their catalog. I haven't used the cutter you're talking about. If you get the new one and it doesn't work right either, please post what they do for you. I'm sure they will give your money back.
#7
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Join Date: Aug 2008
Location: MO
Posts: 1,057

Originally Posted by Quilter7x
I love Clotilde. They have all kinds of neat stuff in their catalog. I haven't used the cutter you're talking about. If you get the new one and it doesn't work right either, please post what they do for you. I'm sure they will give your money back.
#8
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Join Date: Aug 2008
Location: MO
Posts: 1,057

Originally Posted by JudeWill
Originally Posted by scowlkat
There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.
Glad to hear about the positive response from Clotilde! Yeah them!
Glad to hear about the positive response from Clotilde! Yeah them!
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zyxquilts
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09-02-2009 11:26 PM