Quiltingboard Forums

Go Back  Quiltingboard Forums >
  • Main
    • Clotilde customer service >

  • Clotilde customer service

    • Register
    FAQ
    Calendar
    Today's Posts
    Search
    Vendor Directory

    Clotilde customer service

    Page 1 of 2
    1
    2
    Thread Tools
     
    Old 03-22-2011, 07:17 AM
      #1  
    Super Member
    Thread Starter
     
    Join Date: Aug 2008
    Location: MO
    Posts: 1,057
    Default
    I ordered a Cutting Edge Rotary cutter from Clotilde. Would barely cut paper, much less fabric. Tried it every which way. Called Clotilde. They are sending me out a new one and didn't not want me to send the first one back. That's what I call first rate customer service! Now if only the second one works! Has anyone else tried this cutter and what did you think of it? I also ordered a Cutting Edge ruler, which I like. If it helps keep the rotary blade sharp, it will be wonderful.
    JudeWill is offline  
    Reply
    Old 03-22-2011, 07:18 AM
      #2  
    Super Member
     
    scowlkat's Avatar
     
    Join Date: Jul 2010
    Posts: 2,500
    Default
    There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.

    Glad to hear about the positive response from Clotilde! Yeah them!
    scowlkat is offline  
    Reply
    Old 03-22-2011, 07:27 AM
      #3  
    Super Member
    Thread Starter
     
    Join Date: Aug 2008
    Location: MO
    Posts: 1,057
    Default
    Originally Posted by scowlkat
    There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.

    Glad to hear about the positive response from Clotilde! Yeah them!
    Missed those. Thanks, I will check it out!
    JudeWill is offline  
    Reply
    Old 03-22-2011, 07:28 AM
      #4  
    Super Member
     
    Quilter7x's Avatar
     
    Join Date: Dec 2009
    Location: north east
    Posts: 8,394
    Default
    I love Clotilde. They have all kinds of neat stuff in their catalog. I haven't used the cutter you're talking about. If you get the new one and it doesn't work right either, please post what they do for you. I'm sure they will give your money back.
    Quilter7x is offline  
    Reply
    Old 03-22-2011, 07:37 AM
      #5  
    Junior Member
     
    gkeen's Avatar
     
    Join Date: Jul 2010
    Location: Peck, Michigan
    Posts: 142
    Default
    I am always pleased with the products I get from Clotilde!
    gkeen is offline  
    Reply
    Old 03-22-2011, 07:38 AM
      #6  
    Super Member
     
    Join Date: Apr 2010
    Location: Illinois
    Posts: 9,312
    Default
    They are a very good company and have been around for a long time. I've had nothing but good experiences with them. I will be anxious to see if the second cutter works as expected.
    Lori S is offline  
    Reply
    Old 03-22-2011, 07:38 AM
      #7  
    Super Member
    Thread Starter
     
    Join Date: Aug 2008
    Location: MO
    Posts: 1,057
    Default
    Originally Posted by Quilter7x
    I love Clotilde. They have all kinds of neat stuff in their catalog. I haven't used the cutter you're talking about. If you get the new one and it doesn't work right either, please post what they do for you. I'm sure they will give your money back.
    Will do!
    JudeWill is offline  
    Reply
    Old 03-22-2011, 07:43 AM
      #8  
    Super Member
    Thread Starter
     
    Join Date: Aug 2008
    Location: MO
    Posts: 1,057
    Default
    Originally Posted by JudeWill
    Originally Posted by scowlkat
    There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.

    Glad to hear about the positive response from Clotilde! Yeah them!
    Missed those. Thanks, I will check it out!
    Just finished reading the thread and had to go check the pieces I cut yesterday using the new ruler. They are right on. Whew!
    JudeWill is offline  
    Reply
    Old 03-22-2011, 12:57 PM
      #9  
    Super Member
     
    Join Date: Aug 2010
    Location: Piedmont Virginia in the Foothills of the Blue Ridge Mtns.
    Posts: 8,562
    Default
    Oops
    Jan in VA is offline  
    Reply
    Old 03-22-2011, 12:58 PM
      #10  
    Super Member
     
    Join Date: Aug 2010
    Location: Piedmont Virginia in the Foothills of the Blue Ridge Mtns.
    Posts: 8,562
    Default
    Is it remotely possible there are 2 blades stuck together in the cutter.....by accident, of course?

    Jan in VA
    Jan in VA is offline  
    Reply
    Page 1 of 2
    1
    2
    Related Topics
    Thread
    Thread Starter
    Forum
    Replies
    Last Post
    Clotilde of Clotilde Catalog
    BellaBoo
    Main
    8
    03-04-2012 07:49 PM
    What has happened to customer service
    chamby
    Main
    42
    12-28-2009 02:39 AM
    GREAT CUSTOMER SERVICE HERE
    wendiq
    Main
    9
    12-19-2009 03:42 PM
    True story about Joanns amazing customer service
    LucyInTheSky
    Main
    75
    12-14-2009 12:42 PM
    Beyond the Reef - above the standard customer service - Update on Page 2
    zyxquilts
    Main
    27
    09-02-2009 11:26 PM
    Back to Subforum
    Main
    View Next Unread
    BOM's pictures

    Posting Rules
    You may not post new threads
    You may not post replies
    You may not post attachments
    You may not edit your posts
    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is On
    Trackbacks are Off
    Pingbacks are Off
    Refbacks are Off


    FREE Quilting Newsletter