Go Back  Quiltingboard Forums > Main
customer service - it matters! >

customer service - it matters!

customer service - it matters!

Old 02-20-2013, 01:15 PM
  #1  
Super Member
Thread Starter
 
JanTx's Avatar
 
Join Date: Aug 2010
Location: Texas Gulf Coast
Posts: 1,463
Default customer service - it matters!

I placed an order with Missouri Star Quilting Co back on 2/9 and had not received it. I called them about it to find some kind of mixup with my paypal payment. I had gotten confirmation of the order with MSQC, but had not received confirmation through PayPal - and had not noticed that. So when I called to see what had happened with the order - and found that PayPal was at issue (or me if I had not clicked all the way to confirm order on the PayPal site) I asked if I could still place that order and receive that price. It was an order for two layer cakes - one a daily deal and on on a small sale. Yes to both - they redid the order, I gave them payment info over the phone, both layer cakes were ordered at the price they were on 2/9 - EVEN THOUGH THE REASON FOR THE ORDER MESS UP had NOTHING to do with MSQC. That's customer service to the max - and the reason they will continue to receive my business. The $5 shipping charge is a steal - averaged over both these layer cakes makes them still a great value. I'm a happy camper.
JanTx is offline  
Old 02-20-2013, 01:52 PM
  #2  
Super Member
 
Dina's Avatar
 
Join Date: Jan 2010
Location: Texas
Posts: 5,469
Default

Happy ending! They sure went "over and beyond the call of duty" for you!! Glad you got the stuff on sale!!

Dina
Dina is offline  
Old 02-20-2013, 01:57 PM
  #3  
Super Member
 
Join Date: Jan 2011
Location: Louisville, KY
Posts: 1,215
Default

I love MSQC! I love their products, the thank you written on each order received, and especially the tutorials that are free!!
EllieGirl is offline  
Old 02-20-2013, 02:49 PM
  #4  
Power Poster
 
mighty's Avatar
 
Join Date: Jan 2011
Location: Upland CA
Posts: 18,376
Default

That really is great service!!!!!
mighty is offline  
Old 02-20-2013, 03:09 PM
  #5  
Senior Member
 
Join Date: Sep 2010
Location: Littleton, CO
Posts: 527
Default

I also had a problem with not receiving my order. Sent an e-mail and they said it had shipped. Well, it shipped the day I e-mailed. It came with jelly roll I ordered and only 1 yard of coordinating fabric. (I had ordered two yards.) I e-mailed again and they sent out the two yards and told me to keep the one yard piece. I will order from them again.
bjgallent is offline  
Old 02-20-2013, 04:04 PM
  #6  
Power Poster
 
gabeway's Avatar
 
Join Date: Nov 2009
Location: Kansas City, MO
Posts: 10,490
Default

Customer service is primary!
gabeway is offline  
Old 02-20-2013, 08:48 PM
  #7  
Senior Member
 
PlanoDebbie's Avatar
 
Join Date: Jul 2012
Location: Plano, TX
Posts: 447
Default

I've ordered many times from them as well, and LOVE them. The daily deals are usually pretty good prices too. Working on a quilt right now with 2 jelly rolls from MSQC. And of course I'm using one of Jenny's tutorials as well!
PlanoDebbie is offline  
Old 02-20-2013, 08:52 PM
  #8  
Senior Member
 
quiltin-nannie's Avatar
 
Join Date: Jan 2013
Location: NW PA
Posts: 843
Default

I sent a quilt there to be quilted and was very pleased with their service. They make you feel like you are a friend who lives down the street.
quiltin-nannie is offline  
Old 02-21-2013, 03:52 AM
  #9  
Junior Member
 
Join Date: Aug 2010
Location: Deep South
Posts: 105
Default

I love doing business with MSQ. They are so helpful and do go over and beyond the call of duty! Love, love, love the free tutorials as well. They will continue to get my business.
~Skeetersmom
skeetersmom is offline  
Old 02-21-2013, 05:18 AM
  #10  
Senior Member
 
Join Date: Jul 2010
Location: Richmond, VA.
Posts: 348
Default

Customer service does matter and so does attitude. I always enjoy watching Jenny's tutorials. She really likes what she's doing. Reminds me of Quilt in A Day. Both are favorite places to shop. Unfortunely fabric.com I found not to have the same attitude. When the Charlie Brown Christmas fabric was coming out, my local quilt shop sold out of what they had within 2 days of it arriving. It wasn't on the fabric.com site. I called and asked if they would be getting any in. I was told when it's in, it will be on the site. I asked if she would check to see if any was on order and was told they don't do that. On average I spend $25 to $50 a month on fabric. May not seem like much, but to me I want to be happy and feel good about my purchases and who I'm buying from. I spend my money elsewhere now.
berryberry is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
cherrio
Main
155
02-03-2011 04:11 PM
Ditter43
General Chit-Chat (non-quilting talk)
9
01-07-2011 07:49 AM
CarolinePaj
Main
30
05-12-2010 11:12 AM
Steve
Main
17
03-04-2008 10:18 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


FREE Quilting Newsletter


SEO by vBSEO ©2011, Crawlability, Inc.