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Thread: customer service - it matters!

  1. #26
    Super Member glenda5253's Avatar
    Join Date
    Sep 2010
    Location
    NE Kansas
    Posts
    1,086
    What a great story! We need more stores that offer this kind of CS.

  2. #27
    Senior Member leighway's Avatar
    Join Date
    Apr 2011
    Location
    N. Atlanta, GA
    Posts
    669
    I'm so glad to hear MSQC is as good at customer service as they are on their tutorials. It's good to do business with "good people."

  3. #28
    Super Member
    Join Date
    Sep 2011
    Location
    middle TN
    Posts
    1,105
    I prefer paying with a credit card and don't really understand PayPal. I guess that's why I don't buy as much as I'd like. Guess that saves me money!

  4. #29
    Super Member
    Join Date
    Sep 2012
    Location
    Homosassa, FL
    Posts
    2,259
    Marshall Dry goods sent me the wrong pannel and when I called them, they sent the right one out right away no questions asked, so they are good too. Crappy customer service is a good way to not have return customers.

  5. #30
    Super Member caspharm's Avatar
    Join Date
    Jan 2011
    Location
    Nevada
    Posts
    6,886
    They do have great customer service.

  6. #31
    Super Member PS Stitcher's Avatar
    Join Date
    Jul 2010
    Location
    Western PA
    Posts
    1,376
    I have always been so happy with them. Just great!
    Mom to 2 Future Stitchers....Wife to One Great Hubby!
    "Once A Phi Sigma Sigma, Always A Phi Sigma Sigma!"

  7. #32
    Member
    Join Date
    Oct 2012
    Posts
    47
    I have loved reading all of the comments. I have worked with MSQC for over 6 month now and I love it! Sometimes we do make mistakes but we do our best to correct them as soon as possible! I say this all the time but it is true...We have the BEST customers ever. You guys make my job easy and for that I thank you!!!

  8. #33
    Member
    Join Date
    Feb 2013
    Posts
    72
    Good deal! Customer Service does matter!

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