Cutting Table from Hayneedle Watch out
09-14-2010, 02:05 PM
#21
Power Poster
Join Date: May 2008
Location: MN
Posts: 24,644
I've learned to get names and write down dates and times when I have issues with companies.
09-14-2010, 02:16 PM
#22
Super Member
Join Date: Apr 2010
Location: Illinois
Posts: 1,322
But then "Jane" who sounds nothing like a Jane doesnt work there anymore or they dont have anybody named Jane suddenly or that was in the Topeka office and you cant get connected there because you have been routed to Newark instead.
I am ready to start recording all of my calls to customer service. If I could figure out a way to do it, I would. I am sick to death of bad customer service and half truths.
Just went around about something today with three people and finally a supervisor. I read the sentence to them directly from their website and they told me I did not know what I was talking about that it was not available in my area. I made the supervisor pull up the website and read it to me word by word while I read it to her simultaneously. She said they are now going to change the website but it doesnt help me since I made decisions based on their mess ups. Apparently, I am out about 6,000 dollars and now cannot access the needed service.
I am ready to start recording all of my calls to customer service. If I could figure out a way to do it, I would. I am sick to death of bad customer service and half truths.
Just went around about something today with three people and finally a supervisor. I read the sentence to them directly from their website and they told me I did not know what I was talking about that it was not available in my area. I made the supervisor pull up the website and read it to me word by word while I read it to her simultaneously. She said they are now going to change the website but it doesnt help me since I made decisions based on their mess ups. Apparently, I am out about 6,000 dollars and now cannot access the needed service.
09-14-2010, 02:54 PM
#23
Super Member
Join Date: Aug 2007
Location: Holland, PA
Posts: 4,157
If you paid by credit card, you may be able to have them help you with getting your money back. I would get my money back & go elsewhere at this point. Over the summer, I ordered 3 different items from internet sites & received either the wrong item of broken items. I don't know how these places are staying in business. They seem to listen faster when you go through the credit card company requesting a charge reversal.
09-14-2010, 03:03 PM
#24
Administrator
Join Date: Nov 2006
Location: Southeast Georgia, USA
Posts: 9,133
the member has reported back that a different customer service representative is hard at work bringing the matter to a satisfactory conclusion. she doesn't have to worry about returning the damaged goods, she will get a full refund, and management intends to investigate so they don't do this to future customers.
case closed.
back to the fun! :-)
case closed.
back to the fun! :-)
09-14-2010, 03:18 PM
#25
Power Poster
Join Date: Feb 2009
Location: Northern Michigan
Posts: 12,861
be sure and report this incident to the better business bureau. it is important to report things like this. that is how these things get fixed.
09-14-2010, 03:57 PM
#26
Power Poster
Join Date: Dec 2009
Location: Outside St. Louis
Posts: 38,224
Lots of companies have treated people like this and when they go out of business it is for other reasons and people being too cheap to spend money.
I wouldn't do business with them either, would rather pay more money and see it in person.
I sure hope you can get it resolved soon.
I wouldn't do business with them either, would rather pay more money and see it in person.
I sure hope you can get it resolved soon.
09-14-2010, 04:41 PM
#27
Super Member
Join Date: Nov 2009
Location: Georgia
Posts: 3,563
Send a certified letter to them att. customer service. Tell them everything that happen. If they have a Corp. office send one to there office as well. See what will happen. Sorry this happen. :?
09-14-2010, 04:54 PM
#28
Senior Member
Join Date: Feb 2010
Location: Currently Mosquito (which is outside of Placerville) California
Posts: 752
Originally Posted by tess10
I ordered a new cutting table from Hayneedle/Roberts Mfg. on August 13th...... the drama continues 30 days later. It took weeks for my order to arrive and upon opening the box the colors on the table top where covered with black scrape marks and the one edge was badly smashed. This is the top center piece with broken edges where the fabric would be drawn across and the laminate broken off and edges extending up off surface.
I called Hay needle and asked for a replacement top. I now had to box up a almost 70 lb box and get it ready for return. Days and days went by with no response from Hay needle's customer service.
Finally almost 2 more weeks the new top arrived and I began to try and assemble the table. The new top arrived damaged almost worse then the lst shippment, but decided I just wanted to get it assembled and live with it. Over $400.00 I don't think I should just settle but due to the stress and lack of communication from Hay Needle decided to just roll over and put it behind me.
The assembly was going ok untill I was missing 2 wooden table legs, and the 2 metal legs. Now I can't finish and have been waitting now 30 days.
I called Hay Needle and explained the missing parts and oh, since your shipping the missing parts how about a new center table section? Was adjusted that nothing could be done until Roberts responded to them. Now another week has gone by with now response from Hay Needle.
Yesterday I get no phone call, just an e-mail with an attached pickup label to send everything back. Mind you one label for 82 lbs to be put on a pallet! I disposed of all card board etc. I called and asked if this meant they were not going to send the missing parts. The answer was Roberts only ships one replacement order.
This has been one of the most frustrating on line purchases I have ever made compounded by a total lack of customer service on the part of Hay Needle.
Avoid this supplier if at all possible. I think I will go to Joann Fabrics and buy a table at 25% of the cost and probably undamaged and maybe even with all the pieces
Just very frustrated at this point
I called Hay needle and asked for a replacement top. I now had to box up a almost 70 lb box and get it ready for return. Days and days went by with no response from Hay needle's customer service.
Finally almost 2 more weeks the new top arrived and I began to try and assemble the table. The new top arrived damaged almost worse then the lst shippment, but decided I just wanted to get it assembled and live with it. Over $400.00 I don't think I should just settle but due to the stress and lack of communication from Hay Needle decided to just roll over and put it behind me.
The assembly was going ok untill I was missing 2 wooden table legs, and the 2 metal legs. Now I can't finish and have been waitting now 30 days.
I called Hay Needle and explained the missing parts and oh, since your shipping the missing parts how about a new center table section? Was adjusted that nothing could be done until Roberts responded to them. Now another week has gone by with now response from Hay Needle.
Yesterday I get no phone call, just an e-mail with an attached pickup label to send everything back. Mind you one label for 82 lbs to be put on a pallet! I disposed of all card board etc. I called and asked if this meant they were not going to send the missing parts. The answer was Roberts only ships one replacement order.
This has been one of the most frustrating on line purchases I have ever made compounded by a total lack of customer service on the part of Hay Needle.
Avoid this supplier if at all possible. I think I will go to Joann Fabrics and buy a table at 25% of the cost and probably undamaged and maybe even with all the pieces
Just very frustrated at this point
09-14-2010, 04:55 PM
#29
Senior Member
Join Date: Feb 2010
Location: Currently Mosquito (which is outside of Placerville) California
Posts: 752
Originally Posted by ckcowl
be sure and report this incident to the better business bureau. it is important to report things like this. that is how these things get fixed.
09-14-2010, 05:08 PM
#30
Super Member
Join Date: Aug 2010
Location: Gladstone, Oregon by way of Washington(the state)
Posts: 1,018
Originally Posted by tess10
It is amazing to me that they were so unwilling prior to this to try and make a happy customer. As I told the person today if anyone would have communicated with me a made an effort this could have all been resolved. She was a quilter and agreed that $400.00+ is alot of money for a cutting table and could understand my frustration
Glad that you got it all worked out.
Now, So what cha working on? Anything cool? :wink:
Have a great evening, :lol:
{{{{HUGS}}}}
Faith :XD:
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