Somerset Val

I think he's good for at least the next 10 years!

gracielou

I would either go back or even call them , you don't want someone else going there with their machine and have the same problem,maybe it is an honest mistake, they won't know unless you let them know .

Debbie C

I would go right back and insist on a replacement cover for the mutilated one and also I'd complain about their lack of attention in leaving your machine as clean as when you dropped it off. There is no reason for that!! Put on your spikey dog collar and go get 'em!!

RatherB Quilting

I took an old Sears Kenmore to a dealer once to be maintenanced/cleaned. He called me up and LITERALLY told me my machine was a piece of crap, not worth repairing and he would just "go ahead and throw it out" for me and we could talk about purchasing a new Baby-lock. I actually had to argue with him to get the machine back, he was so adamant to throw it out. This machine works fine other than occasionally getting confused about what thread is for....I still love it though. It was my first machine. Sorry your dealer was sucky too. ;)

My time

Good ideas here regarding if this indeed your machine. If it is, I would have them replace the throat plate. With six holes in it, there will be much more lint collecting inside your machine and it could present problems down the road.

CAS49OR

Wow! What an ass!

TonnieLoree

I would know in a heart beat if the machine I sent in was not the one that was returned. ;)

IBQLTN

That's what I was thinking. Better check the serial no.

joy

Sounds to me as if the machine has been used after you left it with them....

mahen

I am so sorry to read about your problems with your machine. I am lucky to have a very good man to do the work. He not only cleans the machines, but replaced the old needle and the light bulb and checked all the wiring and the foot pedal to make sure it worked good. All this for just taking it in to be cleaned and I wasn;t charged for any thing other then clean and lube. Very good service and very reasonable. There are still some good honest service people left in our world.