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Thread: Having Trouble Seeing Photo Images? Check Here For Instructions

  1. #1
    Community Manager PatriceJ's Avatar
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    How to Reset Your Browser Cache

    Try clearing your cache and if that does not help please try restarting your internet browser or system. Cleaning out your cache might help if the gallery images aren't updating for you.

    Resetting Browser Cache With Firefox

    Step 1:
    Click Tools on your browser toolbar. Click Clear Private Data.


    Step 2:
    Click the check boxes for Cache.

    Step 3:
    Click Clear Private Data Now.


    Resetting Browser Cache With IE7

    Step 1:
    Click Tools on your toolbar.

    Step 2:
    Click on Internet Options from the drop down menu.

    Step 3:
    Another menu will appear.

    Under Browser History, click on delete.

    Step 4:
    On the next screen, click Delete files next to Temporary Internet Files, then click Yes on the popup.


    Resetting Browser Cache With IE8

    Step 1:
    Click on tools on your toolbar.

    Step 2:
    Click on Internet Options from the drop down menu.

    Step 3:
    Another menu will appear. Under Browser History, check the box that will delete browsing history after exit. Click on delete.


    Resetting Browser Cache With Safari

    Step 1:
    Click Safari, and choose Reset Safari from drop down menu.

    Step 2:
    Click the check boxes next to Empty the cache.

    Step 3:
    Click Reset.

  2. #2
    moderator TaliaRose's Avatar
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    Thanks PatriceJ for posting this. Please let us know if this helps and if you'd like more information!

  3. #3
    Senior Member amy WI's Avatar
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    I did this and it did not work. I am still not getting pictures. :(

  4. #4
    moderator TaliaRose's Avatar
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    Okay, we're looking into this issue further. Thanks for taking these steps. It did eliminate a few things, which we thought may have been causing images to not load for some people.

  5. #5
    Senior Member amy WI's Avatar
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    Thank you both so much for looking into this issue. I appreciate all you do on this board. .:)

  6. #6
    Senior Member skowron5's Avatar
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    I posted earlier that I was having trouble and it was working today. I just got back on the website and now I can't load pictures. I cleared my cache and that did not help.

    Thanks

  7. #7
    Member NanaJan's Avatar
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    Thanks so much, Patrice. I'm off to try your suggestions! NanaJan

  8. #8
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    I deleted 1,000 messages in my email account, made the change you suggested and rebooted. Nothing working here.

  9. #9
    Super Member BarbaraSue's Avatar
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    Thank you for responding. I will delete and restart. My DH and I have rebooted our computer.

    You might be able to find out if the customers that have this problem are served by the Internet Explorer, and are Hotmail. I tried Hotmail Help Center and found that Hotmail Live is down, and that connection to the help center could be sporatic. maybe our server's server is having the problem.
    Thank you again. BarbaraSue Waldrip :)

  10. #10
    Power Poster sandpat's Avatar
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    Tried this, it didn't help. I've also run scans for malware and viruses (using Avast). I also can't see avatars...but all this is happening on the QB only...I can see pics anywhere else.

    Thanks for trying to help out.

  11. #11
    Community Manager PatriceJ's Avatar
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    and the thot plickens ...

  12. #12
    Junior Member Kieta's Avatar
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    i clear my cache every week. the no picture problem just started the past few days. i've cleared my cache & rebooted a couple of times with no change. still no pictures.

  13. #13
    Junior Member jemcnutt's Avatar
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    Quote Originally Posted by sandpat
    Tried this, it didn't help. I've also run scans for malware and viruses (using Avast). I also can't see avatars...but all this is happening on the QB only...I can see pics anywhere else.

    Thanks for trying to help out.
    Me too!!

  14. #14
    Senior Member granky's Avatar
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    After I cleared my cache I even lost the pictures of the avatars! Can't see the gallery any more either!

  15. #15
    Community Manager PatriceJ's Avatar
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    are any of you running extra ad-blocker software?

    i ask because i tried a really good one once. it was so good i lost a lot of photos. i didn't go past this board, so don't know whether it would have interfered elsewhere, too.

    i uninstalled it and things went back to normal.

    just a thought.

  16. #16
    Senior Member granky's Avatar
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    Quote Originally Posted by PatriceJ
    are any of you running extra ad-blocker software?

    i ask because i tried a really good one once. it was so good i lost a lot of photos. i didn't go past this board, so don't know whether it would have interfered elsewhere, too.

    i uninstalled it and things went back to normal.

    just a thought.
    I haven't changed anything for months.

  17. #17
    Super Member
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    Glad to know its not just me.

  18. #18
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    i haven't been getting images either.

  19. #19
    Member LuckyGemini's Avatar
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    Quote Originally Posted by craftymatt2
    Glad to know its not just me.
    I am also having this problem.
    Tried all the above suggestions.
    None of them work for me.
    If I figure it out I will let you know.

    I am seeing the ads that are on QB pages. Like the one at the bottom of this page.

  20. #20
    Power Poster sandpat's Avatar
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    Patrice, I'm not running any "new" ad blockers either. Nothing had changed when I started having the problem. To make it more "interesting"....I CAN see them with my iPod..using the same router/server. You would think that would mean that I could use Safari on my computer and see them then, right???? Nope...can't.

    The same thing happened to me as someone above..I could see older pics and avatars until I cleared my cache..now, not even those.

  21. #21
    Senior Member zkosh's Avatar
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    Thanks, Patrice, but it didn't help me either. I am runniing IE 9 if that helps.

  22. #22
    Member gaga grandma's Avatar
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    I'm still having the same problem even after doing what you have sent me. Instructions.

  23. #23
    Junior Member
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    my husband is a computer specialist and looked at this and said the problem is with the site.

  24. #24
    Flying Pig Quilter's Avatar
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    I'm still having problems too, only on this site and i can see the ads but not the avatars or any other pictures. I logged on at work (totally illegal) and was able to see everything from there and the have lots of security on those computers.

  25. #25
    Senior Member zkosh's Avatar
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    Just tried my smartphone and I can see the pictures on it.

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