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Thread: I want a new Brother, but.............

  1. #26
    Senior Member
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    I don't have a Brother but would never buy a machine from a shop I didn't want to go back to or deal with. Never know when you might need help! I don't often have a problem with any of my machines but want to know that there is a dependable, knowledgeable and helpful staff that I can turn to. Life is too short to deal with difficult people if you have a choice. Good luck!

  2. #27
    Super Member Wanabee Quiltin's Avatar
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    I bought a Bernina online because I did not like the local dealer. When I needed some instructions on how to work it, I called another Bernina dealer about 40 minutes away and they gave me instructions. If I needed repairs, I would also go back to her as she has a wonderful reputation for repairing Berninas. I would buy your Brother anywhere I wanted and then call them for repairs if you need it. I have never needed repairs on my Bernina in the 7 years I've had it.

  3. #28
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    I would go with the local area store. If the service dept. is good, that means a lot. Unfortunately the service people need to have some training in customer service. The idea of purchasing from the owner or manager is a good idea if you don't feel comfortable with the other staff.

    I purchased my Bernina locally when we lived in Ill. The classes were especially helpful after the purchase. Now I live in Wis. so I go to Brubakers in Owen/ Withee and this store is run by the Menonites. The have the best service for the best price. Sometimes you have to look around for great customer service.

  4. #29
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    if you have a preferred repairman i would buy online i bought mine from kenssewingcenter.com i think its from alabama and got free shipping and they have an excellent service dept mine had a tiny part that broke in shipment and i called and they mailed it out straight away it wasnt anything that stopped the machine from working but they had the best price on mine at the time. ive ordered other things from them too. i live in a small area in oklahoma the only place in our town to get a sewing machine is walmart and they had my machine there but the price was the same at kens and it came with more accessories so that was the better deal.
    i love their service.
    carla m

  5. #30
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    Quote Originally Posted by auntpiggylpn View Post
    I'm in the same situation with my only local Janome dealer. I really want to up grade but the management, sales and service dept leave much to be desired. I have been treated poorly every time I have gone in. They sell fabric also but I don't frequent there because of their attitude. The last time I went in to buy fabric because I couldn't find what I wanted anywhere else was the last straw for me. I found some fabric and took it to the cutting area. I had to go break up a chatting session among the staff to get my fabric cut. A "regular" came in and came to the employee that was cutting my fabric and wanted help finding fabrics to match the sample she brought in. The employee stopped cutting my fabric and went off with the other customer. I stood there for a good 7 minutes waiting. I finally just left without making a purchase. We are moving out of state within the next three years so I am just holding out.
    that's when I'd contact corporate head quarters and tell them my story. wouldn't happen to me twice.

  6. #31
    Super Member Treasureit's Avatar
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    I know what you mean...I have been sewing machine snooping for a couple years...so when I decide on one I will know who has what. Well...there really isn't anyone I really think is a great shop. Sewing machine dealers need to wake up and know we are not just stupid housewives who don't know anything.

    I talked to the owner of one of the shops here a while back and told him I was interested in just a newer machine with a bigger sewing area....I already have their embroidery machine (that I don't use any more for embroidery), he told be to trade in my expensive machine on a quilting one...for just $800. more. I said hmmm...that one has a 1.5" bigger harp....that is about $500 and inch for a no frills machine...no thanks I will suffer with mine. He laughed and said...guess that was true...and walked away.

  7. #32
    Junior Member Brandi's Avatar
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    I just bought a new Brother machine from Joanns. I ordered it and at the time it was free shipping. It is a XL 3750 and I love it.

  8. #33
    Super Member patdesign's Avatar
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    I own 2 Brothers one from the local dealer, and one I purchased on line from Kens sewing center in Georgia, and both had excellent customer service before and after the sale, I would speak to the shop owner and if he did not respond in the manner you expected try Kens on line, there are lots of places that can service the machine, including the local dealer. I had "lesson" coming to me for the embroidery machine, but have never used them as I subscribe to some yahoo boards and get all the help I need. I have taken my machine in once for a minor problem at no cost, and it is due for a checkup and cleaning, I purchased it in 2010. These are really trouble free machines. The other Brother I own is the 15oo series quilter which I adore.
    Good Luck
    Pat
    pat design

  9. #34
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    I had the same problem with one of the owners in my area...very downgrading. I had bought three machines from them and wanted another light weight machine to bring for classes. They do offer alot of projects and quilting classes, etc. most the project classes are free if you bought your machine from them. I also live near them so its great for me. Anyways, after they made me feel cheap and would not really come down on the price I shopped else where on line. I did find a dealer that was willing to work with me and I bought the machine $300.00 less then my place wanted. If interested where contact me. I bought the NX 450 Q and really like the features. I have the Quatro so wanted a cutter and auto needle threader. But most of all got it for a good price...waiting for my dealer to notice I bought elsewhere...lol Serves them right !!

  10. #35
    Super Member Becky Crafts's Avatar
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    I just got a new Brother for Christmas that I'd been saving for. I did all my research online to choose what machine would give me what I wanted (needed) for quilting & when I went to my dealership all I had to do was tell them what I wanted. The Sales person had very little to do with it other than ordering it for me & calling to say it was in. I got the Laura Ashley NX2000 & just adore it!! Good luck with whatever you choose!
    Live Simply, Love Generously, Care Deeply,Speak Kindly, Leave the rest to GOD

  11. #36
    Senior Member bunniequilter's Avatar
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    I want a new brother too, but my Mom says we have to keep the one I have.
    Quilt outside of the box!

  12. #37
    Senior Member bigredharley's Avatar
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    How about it's babylock "twin"? Is there a good BL dealer?
    ​Nancy

  13. #38
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    Bought my Brother from Amazon.com and a dealer in another state, and it was a refurbished, which can be anything from someone opened the box and returned it to there was something wrong and was fixed. First one didn't work and called and few days later I had another one SQ9000 with 80 stitches and it sews beautiful. No brother dealer around here and no problems learning. But we have sewing machine repair people IF I need one so not worried. Love Baby lock but pricy when retired, and have other machines, I just wanted one with fancy stitches I didn't have and it was under $140. With a Kenmore 19000 made by Janome that does embrodery, Kenmore all metal from late 197-'early 80's, 201-3 and treadle, don't need any more, but WANT a FW in worst way. Oh well, maybe someday.

  14. #39
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    I have a Bernina that is 18 years old, and I use a dealer/shop close by that services ALL brands of machines. I live in a rural area, and if I had to find a dealer for Bernina AND a dealer for Brother (another machine I have), I could go over 200 miles to get machines fixed.

  15. #40
    Super Member Peckish's Avatar
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    Quote Originally Posted by bunniequilter View Post
    I want a new brother too, but my Mom says we have to keep the one I have.
    Rofl! I always wanted a sister, since I have 2 brothers....

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