Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 5 of 5 FirstFirst ... 4 5
Results 101 to 120 of 120

Thread: My Bernina 830 is a pain!

  1. #101
    Member
    Join Date
    Mar 2013
    Posts
    4

    Angry

    Quote Originally Posted by Patti25314 View Post
    What your dealer has told you is not true. I am in training this week and improvements to the 830 are continuing. Also, our shop has a new 780, and I think they are more in the 10K range. If you have a problem, contact your dealer. If they can't fix it, they should send it back to Bernina. I love my Berninas and just hate it when others have problems with theirs.
    I bought mine in July 2012 and have had nothing but problems with it. I was practice sewing on it when I kept getting the broken thread message (thread was not broken), then the needle threader broke and the bobbin was stuck open. I had to take it in and waited about 3 months to get it back. Now I tried to use the embroidery option and the machine won't recognize the module. I just want my money back. I paid an arm and a leg for this machine plus traded in 2 other machines to get what was supposed to be a great machine. I wouldn't recommend a Bernina to a dog.

  2. #102
    Super Member jcrow's Avatar
    Join Date
    Jan 2011
    Location
    Small town in Northeast Oregon close to Washington and Idaho
    Posts
    2,734
    Blog Entries
    5
    I started this post 1 1/2 years ago and found out it was my own fault for the thread breaking. I was using too small of a needle. That was the problem all along. I don't need cones. I just need the right size needle to match the thread. Duh! I have had no problems since Tom, the dealer, put a bigger needle in my machine. I love my Bernina 830 now and would not sell it back to the company even if they begged!!
    "Be yourself...everyone else is taken."
    Strong people don't put others down...they build them up."
    "Remember that your instincts are more important than rules"

  3. #103
    Super Member
    Join Date
    Sep 2010
    Location
    Keller, TX
    Posts
    7,515
    Quote Originally Posted by jcrow View Post
    I started this post 1 1/2 years ago and found out it was my own fault for the thread breaking. I was using too small of a needle. That was the problem all along. I don't need cones. I just need the right size needle to match the thread. Duh! I have had no problems since Tom, the dealer, put a bigger needle in my machine. I love my Bernina 830 now and would not sell it back to the company even if they begged!!
    So glad you got this all figured out. I love my 830 too and was sad for you and all the problems. It is a dream machine.
    Linda

  4. #104
    Member
    Join Date
    Apr 2013
    Location
    Kent UK
    Posts
    1
    I know these posts are a bit old but I have only just found this site. I had one of the first 830's to come into the UK and thought I was lucky, how wrong I was. I did get another after 6 months but like others it hard to know who’s had it most, me or the dealer. I have just written a letter to the importer for the UK to see what he's going to do for me but was wondering what happened to the one aunt eunice sent back.

  5. #105
    Member
    Join Date
    Apr 2012
    Location
    Wisconsin
    Posts
    3
    I think I may be a little help to you. I had the same problem with the thread breaking all the time. I now thread it with the thread going through one of the towers on the spool think then I put it through a little whole that is in the plastic thing that is by the thread tower. After that I thread it just like the directions say. Totally no thread breakage now. As far as the one foot goes I think it might be the pressure of the foot itself. I hope that some how this will help you. Just hang in there. I was so discouraged with the machine I have and sad to because my son bought it for me. Please let me know if this helped at all. Love in Christ, Delpha (Dee)

  6. #106
    Senior Member
    Join Date
    Aug 2012
    Posts
    421
    I spoke to a dealer a couple of years ago when the new 830 was just coming out and he told me then that Bernina was having a LOT of problems with this machine. I noticed that several people on this board were having problems as well. For what it costs, there should be no problems with that machine. Good Luck and just know, it's not just you having problems.

  7. #107
    Member
    Join Date
    Jan 2007
    Location
    MO
    Posts
    65
    I have a Bernina 730 like yours. It has had problems since it was new. The dealer says there are no bad machines it is the electronics. I finaly gave up and bought a Janome. No problems and less than half the cost.

  8. #108
    Member
    Join Date
    May 2013
    Posts
    1
    Hi, I just joined this blog and found it because I was searching the web to see if any one but me was having BIG problems with their Bernina 830e. I have had the same problems as many others have. I can't use the BSR because the thread breaks every 4 to 5 stitches. I have tried all brands of thread. The dealer told me not to use Coats & Clark, but it works best if it is the new XP. I can not sew at all with the black front plate on because of the thread breaking when sewing any thing. The thread breaks inside the area above the needle I was constantly taking it off. The automatic threader will not work it has been replaced twice. The thread get tangles around the bobbin case It has been replaced twice also. I could have almost bought a second cheap machine for what I have in repair bills. I thought long and hard before I bought this machine. I took some money from an inheritance and paid cash for this machine. Very disappointed. We now have a second Bernina dealer in Chattanooga so I am going to see if their repairman can help. I thought I just had a lemon I tried to trade it in on a Bernina 830e LE, but they wanted almost $5000.00 plus my machine. I have had my machine since April 2010. Also I thought they were made in Switzerland, but it said Japan on the box. So many sewing machine companies are buying each other out they just aren't what they used to be. My sister has a 30 year plus Phaff she bought in Germany (it's a dream so smooth and quite) but when she went to buy a new machine she found they were bought out and no longer made in Germany and not as good. She went with the Bernina 550.

  9. #109
    Super Member PS Stitcher's Avatar
    Join Date
    Jul 2010
    Location
    Western PA
    Posts
    1,400
    I own several Bernina's and love all of them. Sounds like you need to find another Bernina dealer and have them take a look at it. Your dealer doesn't sound like a good one.
    Mom to 2 Future Stitchers....Wife to One Great Hubby!
    "Once A Phi Sigma Sigma, Always A Phi Sigma Sigma!"

  10. #110
    Senior Member
    Join Date
    Aug 2012
    Posts
    421
    I spoke to a sewing machine dealer and he told me a couple of years ago when the new Bernina 830's came out that a lot of people were having problems with it. I have also found there are quite a few people here who have had a lot of problems as well. For the price that Bernina charges for the 830's, it should do everything flawlessly, and they don't.

  11. #111
    Member
    Join Date
    Mar 2013
    Posts
    4
    Just thought I would provide an update. Was still having problems with this machine - been back to dealer a couple more times in the last few months. I ended up sending an email to Bernina asking them to take it back and give me my money back because I was so disgusted with this machine. Was told by them it was operator error. They then notified the dealer to give me more training and boy was she not happy. Funny, she had the same problems with the bobbin that I did, but you know, somehow it was still my fault. Then I had the same problems again with this machine (bobbin jamming up, constantly getting the broken thread message), so again took it back. When I went back to pick it up, I figured I'd take a half day of vacation because the dealer is not that close to me and she could give me some training on it that she said I needed. (she is only open for 3 hrs in the morning on Saturdays) I called her first to make sure she was going to be there and open all day. Yes, she was going to be there all day. When I got there to pick up my machine, we did a few test stitches and it seemed to work. I asked her to give me some training on the features and she said, "I'm only here for 5 more minutes. You'll have to come back another time." So much for being there all day. She is in a small town so I image that most of her business has to come from out of town people and she is definitely not accommodating. She was rather rude and nasty. When I went home and tried sewing on it, again I got the broken thread message after only a few stitches. I have no idea what I could be doing wrong. I'm now afraid to sew on this thing. I would also like to mention that I stopped into a sewing store that used to be a Bernina dealer. When I asked them why they weren't selling them anymore, they said they had a lot of trouble with the new 830s and Bernina would not stand behind them. To save their own reputation as a good dealer, they quit carrying them. That's pretty sad. I just don't think these companies want to stand behind their products anymore.

  12. #112
    pw6
    pw6 is offline
    Senior Member
    Join Date
    Apr 2011
    Location
    Tx
    Posts
    485
    Take it back

  13. #113
    Member
    Join Date
    Mar 2013
    Posts
    4
    My dealer wouldn't take it back. In fact, she got quite nasty the last time I had to take it back in. This machine was so bad, that within 5 minutes of sewing on it, the bobbin would jam and the thread sensor constantly said that the upper thread was broke when it wasn't. It was so frustrating, I wanted to throw it out the window, but it was too heavy. Finally talked to another dealer and traded it for a Pfaff Creative Sensation. They did tell me that others were having the same type of issues. Their technician was sewing on it and it was doing the same thing as it did for me. I figured I'd better get out of there with my new machine fast before they changed their mind. As far as Bernina giving good customer service, I've come to the conclusion that's only if the machine is working ok. They told me my problems were because I didn't know how to sew on it. Good riddance to this machine and the rotten dealer.

  14. #114
    Power Poster
    Join Date
    Mar 2011
    Location
    Ontario, Canada
    Posts
    30,967
    ​Sorry you got a lemon! The thing cost as much as a car, you would think the lemon law should apply.

  15. #115
    Senior Member
    Join Date
    Oct 2009
    Location
    Morganton, Ga
    Posts
    942
    Training? Are you kidding me? A machine should not give you problems with simple sewing functions. Does that dealer understand what a bad service rep will do to their business? Many of us QB members read these posts to get a heads up on brands before we shop for future purchases. You should love your new Pfaff, I love my serger and 11year old QE and if I replace it will go for another Pfaff or what my trusted dealer recommends. I trust my dealer to the point the drive to Kennesaw is worth every mile.

  16. #116
    Super Member Mitch's mom's Avatar
    Join Date
    Jan 2011
    Location
    TN
    Posts
    1,437
    Sounds like you ladies should band together and file suit to be reimbursed for the machines. There is no excuse for 6 and 7 trips for repair of sensors and what not. If it were a car or a major appliance it would have already been recalled. The only reason Bernina isn't recalling is because the chance of someone being physically injured is almost nil and because as women we'll put up with whatever they tell us. Sue.

  17. #117
    Member
    Join Date
    Mar 2013
    Posts
    4
    I traded it for the Pfaff, so I don't think that's an option anymore. Any lawyers on this Board? Do we have any options?

  18. #118
    Super Member
    Join Date
    Jan 2012
    Posts
    3,013
    I'm so happy you were able to get rid of it. Enjoy your new machine and try to forget that horrible experience. No excuses for that first dealer, none at all. But it seems like the company wouldn't back up their dealers and she was left hanging on her own with the problems.

  19. #119
    Super Member
    Join Date
    Feb 2013
    Location
    Rapid City, SD
    Posts
    4,955
    I have the 830 and absolutely love it. You have a lemon of a dealer for sure!!

  20. #120
    Super Member cashs_mom's Avatar
    Join Date
    Jul 2013
    Location
    Houston, TX
    Posts
    3,812
    I've had 2 Bernina's and loved them both. I'm still sewing on my Artista 180 and probably will for a while. If your dealer won't help you definitely talk to Bernina. I've always had great service from my Bernina dealer. For the price of a high end machine, you should not have to deal with that. I agree with QuilterMomma Bernina is good at standing behind their products. I think the problem here is the dealer.
    Last edited by cashs_mom; 09-24-2013 at 02:15 PM. Reason: Can't spell

Page 5 of 5 FirstFirst ... 4 5

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.