A quilt shop quandary...what would you do?
#81
Attached is a pic of a section of a fat quarter that I bought at a quilt shop (not immediately local). As you can see, there are several defects in it: (1) that darker streak down the left side of it, and (2) even worse there are vertical whitish streaks over the entire left side of the fabric and part of the right. The only usable section is about an 8" swath through the FQ. When I unfolded it, the section showing on the outside of the FQ was the good usable section. So here's the quandary - should I tell the shop owner where I bought it? I feel 100% sure the shop owner did NOT do this, I feel is was probably one of her girls in the shop who didn't care or was simply working too quickly to pay attention. And then I also wondered if LQS's buy pre-cut FQs from distributors? I believe this is a Jo Morton line, so is major name-brand.
I don't care about the money spent for it, small amount, but if a shop does this regularly then they'll lose customers, and I really, really, REALLY like this shop and don't want to see them go under due to stuff like this.
What would you do?
I don't care about the money spent for it, small amount, but if a shop does this regularly then they'll lose customers, and I really, really, REALLY like this shop and don't want to see them go under due to stuff like this.
What would you do?
#83
Super Member
Join Date: May 2009
Posts: 1,265
Take it to the manager and ask to swap it with another - if they replace it, they're about customer service. If they don't let you swap it for another, that says something else entirely. I find it hard to believe that anyone would intentionally let this slip into the general merchandise - it's possible that in the process of cutting up end-of-bolt fabric, the employee(s) got "in the zone" and missed the flaw.
#89
The shop owner is checking today to see if she has more of that same line. She said either way that she'll make it right, but I told her that I was mainly concerned that she may have a bad bolt and not realize it. So all's good.
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