A quilt shop quandary...what would you do?

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12-05-2011, 10:16 AM

#81

quiltgal

Junior Member

Join Date: Apr 2011

Location: Texas

Posts: 246

Quote:

Originally Posted by Eddie

Attached is a pic of a section of a fat quarter that I bought at a quilt shop (not immediately local). As you can see, there are several defects in it: (1) that darker streak down the left side of it, and (2) even worse there are vertical whitish streaks over the entire left side of the fabric and part of the right. The only usable section is about an 8" swath through the FQ. When I unfolded it, the section showing on the outside of the FQ was the good usable section. So here's the quandary - should I tell the shop owner where I bought it? I feel 100% sure the shop owner did NOT do this, I feel is was probably one of her girls in the shop who didn't care or was simply working too quickly to pay attention. And then I also wondered if LQS's buy pre-cut FQs from distributors? I believe this is a Jo Morton line, so is major name-brand.

I don't care about the money spent for it, small amount, but if a shop does this regularly then they'll lose customers, and I really, really, REALLY like this shop and don't want to see them go under due to stuff like this.

What would you do?

To answer your question: Does the quilt store buy fat quarters: Yes! fat quarters are available from a lot of fabric companies as collections etc and could easily be shipped and put out for sale without the QS noticing. Yes, please notify them as the flaw occurred during the dyeing process and not the QS owners fault. If it was me, I would like you to contact me so that I could make it right and so I could notify my wholesale supplier.

12-05-2011, 10:20 AM

#82

jamsbuying

Super Member

Join Date: Jan 2008

Location: Houston (Clear Lake), TX

Posts: 2,605

If I were the owner of a LQS I would want to know. So, I would be nice about it, but tell them.

12-05-2011, 11:04 AM

#83

Wunder-Mar

Super Member

Join Date: May 2009

Posts: 1,265

Take it to the manager and ask to swap it with another - if they replace it, they're about customer service. If they don't let you swap it for another, that says something else entirely. I find it hard to believe that anyone would intentionally let this slip into the general merchandise - it's possible that in the process of cutting up end-of-bolt fabric, the employee(s) got "in the zone" and missed the flaw.

12-05-2011, 11:08 AM

#84

acjacques

Junior Member

Join Date: Jun 2010

Posts: 155

If you bought it at the bargain bin, then that's the reason why it's there. If you got it from the bolt, then by all means let the LQS owner know about it.

12-05-2011, 11:35 AM

#85

PS Stitcher

Super Member

Join Date: Jul 2010

Location: Western PA

Posts: 1,459

Definitely would say something, in a positive way. I like the idea of sending the email to the shop owner!

12-05-2011, 11:49 AM

#86

peabee

Super Member

Join Date: Dec 2008

Location: MD

Posts: 1,244

wow, that stinks. but just because its a small cut, doesnt mean you should accept it. maybe they will agree to send you a gift card to replace.

12-05-2011, 01:08 PM

#87

Eliebelle

Junior Member

Join Date: Sep 2010

Location: Pinehurst, NC

Posts: 224

If the shop doesn't know they have a problem, they can't fix it. Bringing it to the owners attention would be a kindness.

12-05-2011, 01:43 PM

#88

labtechkty

Super Member

Join Date: Oct 2010

Location: Florida

Posts: 1,135

I agree..Let the shop owner know..

12-05-2011, 02:25 PM

#89

Eddie

Super Member

Thread Starter

Join Date: May 2009

Location: Arkansas

Posts: 3,061

Quote:

Originally Posted by Holice

77 responses to the original question/situation but none telling what has been done about it. All have said to contact the shop owner.

The shop owner is checking today to see if she has more of that same line. She said either way that she'll make it right, but I told her that I was mainly concerned that she may have a bad bolt and not realize it. So all's good.