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Thread: Regretting long arm purchase?

  1. #76
    Power Poster BellaBoo's Avatar
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    I thought I wanted one until I helped a long armer do several quilts at her home. The quilting was fun but the loading and unloading wasn't for me. She has the top of the line Gammil with everything on it. I can send my quilts to the best award winning LA to do for me for years and still save money. If your passion is machine quilting then it's worth the cost but having to machine quilt for others to justify the cost would not be fun at all to me. I do decent all over quilting with a John Flynn Frame and it cost under $150.
    Last edited by BellaBoo; 07-01-2012 at 06:14 PM.
    Got fabric?

  2. #77
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    Quote Originally Posted by BellaBoo View Post
    I thought I wanted one until I helped a long armer do several quilts at her home. The quilting was fun but the loading and unloading wasn't for me. She has the top of the line Gammil with everything on it. I can send my quilts to the best award winning LA to do for me for years and still save money. If your passion is machine quilting then it's worth the cost but having to machine quilt for others to justify the cost would not be fun at all to me. I do decent all over quilting with a John Flynn Frame and it cost under $150.
    If that works for you, great. but as far as loading goes, check out using red snappers http://quiltsonthecorner.com/red_snappers. loading and unloading truly is "a snap"! I think there is another brand of a similar type of thing but oh my, so worth the money they cost. Whether you have a mid arm/long arm or whatever.....

  3. #78
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    I too was so afraid of my LA that I thought of many reasons to get out of the agreement with the seller. I bought a Tin Lizzie and was one of the unlucky people who got a dud! Still even with the frustration of machine that constantly skipped stitches I made up my mind I would master it. Finally the store owner came to look at my LA and replaced the encoders and as if a miracle had happened all was well. I love longarming, the machine not so much. Before you give it up remember, no matter how much it cost, theraphy is probably a lot more expensive.

  4. #79
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    Before you give it up remember, no matter how much it cost, theraphy is probably a lot more expensive.[/QUOTE]

    I LOVE IT! THIS HOLDS TRUE FOR ALL ASPECTS OF QUILTING:-)

  5. #80
    Super Member Annaquilts's Avatar
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    Quote Originally Posted by qwkslver View Post
    It doesn't have to pay for itself. All it has to do is make you happy. There's little enough happiness in life. Do what you can to add to yours.
    (QUOTE- Before you give it up remember, no matter how much it cost, theraphy is probably a lot more expensive.-QUOTE)

    I am getting one to make me and my family happy.
    Last edited by Annaquilts; 08-02-2012 at 12:45 PM.
    Anna Quilts

  6. #81
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    Trade it for an Innova!!!!! no problems with them...........yeah
    Quote Originally Posted by topstitch View Post
    I too was so afraid of my LA that I thought of many reasons to get out of the agreement with the seller. I bought a Tin Lizzie and was one of the unlucky people who got a dud! Still even with the frustration of machine that constantly skipped stitches I made up my mind I would master it. Finally the store owner came to look at my LA and replaced the encoders and as if a miracle had happened all was well. I love longarming, the machine not so much. Before you give it up remember, no matter how much it cost, theraphy is probably a lot more expensive.

  7. #82
    Junior Member tyoung's Avatar
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    I have a NewStyle 228 that was used about 5 times prior to it coming to me. I have never used it, but will attempt learning once I take it in for a check up. I got it over a year ago for my favorite price...free. It does run and was in a friend of mine's family. The mother used it 5 times and then the father died. Since he bought the machine for her, she couldn't face using it. The mother wanted someone to have it that would love it, and so I inherited a machine.

    Being new to quilting and never long-armed, it can be intimidating. Luckily my LQS will come to my house and give me private tutoring for cheap.

    Maybe time will tell what you need to do with your machine. I hope you decide to keep it and maybe get some lessons.

  8. #83
    Super Member margecam52's Avatar
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    The Nustyle machines are out of Stover, MO.
    http://www.nustylequilting.com

    Should you have any questions or issues, Tom and Lori are always available to help. They have great customer service!
    My first longarm was a Nustyle 227, and that was a huge green monster. Taught me a lot & Tom helped me redo the wiring over the phone & by mail...sent hand drawings in with parts needed.


    Quote Originally Posted by tyoung View Post
    I have a NewStyle 228 that was used about 5 times prior to it coming to me. I have never used it, but will attempt learning once I take it in for a check up. I got it over a year ago for my favorite price...free. It does run and was in a friend of mine's family. The mother used it 5 times and then the father died. Since he bought the machine for her, she couldn't face using it. The mother wanted someone to have it that would love it, and so I inherited a machine.

    Being new to quilting and never long-armed, it can be intimidating. Luckily my LQS will come to my house and give me private tutoring for cheap.

    Maybe time will tell what you need to do with your machine. I hope you decide to keep it and maybe get some lessons.
    Marge Campbell
    TL18LS/Qbot automated quilter
    http://www.Lmcampbel.com

  9. #84
    Super Member Christine-'s Avatar
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    Quote Originally Posted by Boater4444 View Post
    I am experiencing this feeling at the moment but only because the Dealer that I bought my 18" Innova with AutoPilot is so new to longarm quilting that my buying experience has been absolutely horrible. [snip]

    Quite honestly, this experience so far has been a bit of a nightmare - and my husband, who is extremely handy and mechanically inclined, is fuming but not willing to tinker with anything for fear of voiding the warranty.

    Buying an expensive toy in our current economy was a big leap of faith on my part. Now, I'm wondering what I've done. Don't get me wrong - I LOVE to quilt and have made more than 25 quilts in the last several years - many of them Queen sized on a domestic machine. But after carpel tunnel surgery last year, a longarm with robotics was the only way I could myself able to continue doing what I love. I just hope I didn't make a mistake with the choice of machine and dealer.
    Boater! I'm so sorry this has been your experience, please join the TinLizzieLongarm group on yahoogroups? There are ladies who have the Innova on this group, and there are other brands as well. We help each other with problems. I'm new to using longarm machines as well, and the ladies on this group have been wonderful! The ladies on this list that have other brands of machine, so don't worry about having an Innova.

  10. #85
    Super Member Christine-'s Avatar
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    Quote Originally Posted by Boater4444 View Post
    I am delighted to say that within hours of my above post, I received a personal phone call from Neal, the President of Innova. [snip] ....The dealer returned that same evening, and spent a solid 2 hours tweaking the carriage assembly and belt drives to my satisfaction - as well as my husband's, who is very fussy. The machine appears to now be operating solidly, although I won't know for sure about the belts until I engage the AutoPilot. But as it stands, I'm a happy camper.

    I am now looking forward to learning this machine inside and out and making some beautiful quilts. As for the dealer... well, let's just say he's more salesman than techie and he's got a huge learning curve. But I'm a generous spirit and I'm willing to work with him, knowing Innova will always be there for me.

    Thanks Neal.
    Whew! I didn't see this in time. Never mind the previous post, this is a wonderful outcome!

  11. #86
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    Quote Originally Posted by joyce888 View Post
    Boy this is a thread that hits home with me. I've been talking about getting a longarm for several months and my DH was all for it at first. Now he's got me concerned because he thinks I wouldn't quilt enough quilts to justify the cost. I will turn 61 next month and if I did 12 quilts a year I wouldn't do enough in my lifetime to pay for the longarm. I think he's right that I enjoy the piecing more than I would the quilting. So now I'm concerned that I wouldn't learn how to longarm to the skill level that I would be satisfied.
    Check around for classes. Before I make that purchase or even start researching I'm going to take some classes and then rent thier machine to do a few to make sure it'll be worth it. I bought a Gracie Small Frame that only does up to crib size and at the time my machine was so small it was a pain but now I have a Mega quilter so my goal is that if the near future to put the quilter on it and then start practicing. I got the frame on sale and just so that I could see if I like the whole process. Since it's like the big metal ones it has sme panto boards on it and a stitch regulator and you load it like the big ones so at least I'll be ahead of the game if I get the big one. Right now I'm just getting into FMQ so one thing at a time; FMQ that I like so far. I can't afford to send them out not that I haven't seen some quilts done locally that I would have paid the 300 to get that done; it was amazing but I just can't afford it. I'm tired of seeing my quilt tops just hanging on the quilt rack; I want finished quilts hanging on it.
    Judy

  12. #87
    Super Member Ruby the Quilter's Avatar
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    I have a TL18DS and enjoy the quilting process. It is definitely a long long learning curve. Would like to have some classes but nothing close to where I live. Just keep at it!
    Quilting in the Desert

  13. #88
    Super Member margecam52's Avatar
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    LucyInTheSky...
    I have the TL18LS w/qbot attached. I got mine in 2009. I was set to get an Innova (loved the couching foot idea)..but hubby insisted on a local dealer & I got my Lizzie from a local (well local as we get here..70+ mile round trip).
    I had a problem with the machine "racing"...part was me moving too fast, but slowing way down didn't solve the entire issue. The reason I finally called my dealer was that my hubby heard a clunking noise inside the machine (that's where it sounded like it was coming from to us). My dealer's tech was out due to an accident...so I called the TL company & Isaac got back to me within a day or two. Since I was not at home (it was 9pm almost, on Friday nite...we were at bingo) we set a time for the next morning, when I'd be home and at the machine. I laid my cell phone on the quilt top...and as Isaac gave me things to try...first was to stitch evenly & not too slow or fast right to left...racing happened...so I slowed way down...only a short amount of racing, but there...and I also stitched forward and back at an even pace...still racing. Isaac also heard the clunking noise, and asked how my hopping foot had been adjusted. I didn't adjust it, the dealers tech did. So, Isaac had me move off the quilt, put the hopping foot down, then the needle down. I loosened the foot (mine has a screw on the side, older TL18's don't), slid a dime under the foot until it touched the needle. Then I tightened the foot, raised the needle, then the foot and took out the dime (I laughed when Isaac said to remove the dime...but after many years in customer service...I knew where he was coming from). I asked if there was an adjustment for the racing...he said there was, but that he wanted to know the color of my control board...so I took the cover off the control box...and told him the color...he said he felt I needed a new board. That took a week to get...put it in...Isaac again on the phone...racing was better, but still there. I told Isaac that I knew enough about computer control boards to know this should be an adjustment...I was correct...and was told what little white screw to turn and how much. Fixed! I am sure had Isaac known from the get go that I had some computer repair/assembly experience, he would have walked me through the adjustment. Oh, and the clunking...that was the hopping foot set incorrectly.
    I have had my issues with tension, and believe it or not...that's not uncommon with any machine out there. I am not afraid to turn the tension assemblies, nor am I wary of adjusting the bobbin case tension. You have to be willing to get past the cost of your machine, wether it be a low end or high end machine. Every thread type/color, fabric, batting, etc. will affect your tensions at times (more often than not). As a result, I run my tensions fairly loose & can easily adjust to most any thread out there. I've only found a couple of Coats n Clark thread colors that didn't work...but they didn't work on my embroidery or home machines either...felt rough...they are in the trash. I had one Metroemb white thread that didn't work...seemed frail for some reason. I purchased their Sukerman (I think they call it Sigma) thread in white & cream...they are wonderful to use. I've tried 60wt bottomline (bobbin) thread in the upper, regular Coats sewing thread, metallics, serger threads, up to pearl cotton...and can run them all. Yes, I have to adjust the tensions each thread change...but I have to do that every quilt anyhows.

    I had only one encoder problem (I broke one). Encoders rarely go bad..but the cables that they connect with are another story...they have a tiny wire to each prong of the tiny white plug..if one of those breaks inside the black coating...you can have encoder issues. Changing the cable fixes 99% of the issues with an encoder not working.

    Learn what makes your machine tick...like the encoders. They have a tiny computer chip inside...that feeds info to the computer board on the machine...which decyphers and sends the needed instruction to the control on the handle...which tells the machine how fast/slow to move the needle....so we can outrun our encoders & that will cause racing.

    Quote Originally Posted by LucyInTheSky View Post
    I bought my Tin Lizzie after testing out a few machines. I had been leaning towards the HandiQuilter, but when I was actually on the TL, I knew it was the one (same thing happened with my domestic). The machine arrived last May and immediately had a problem with one encoder (the thing that registers the side-to-side movement). Okay, no big deal, they replaced it after 2 weeks. But my rep never actually trained me. She spent 15 minutes with me, loaded the quilt wrong, said "play with it" and left. I had to watch the DVD a lot and come online before I could even do anything. And then the machine still wasn't working right. In February, I finally pitched a fit with the dealer and with TL themselves, since every quilt (the whopping 6 I made in 9 months) had issues. They sent the new rep (old rep was fired) and a tech. Tech said the other encoder (front-to-back motion) was also bad, which meant it had been bad for 9 months, awesome. Almost a month later, they replaced that - still issues. 2 weeks later, they just replaced the tension assembly. On the to do list is to get a quilt on there and give her a test.

    I'm sort of in the buyer's remorse category. I still felt like TL was "the one", but I'm thinking I should've bought the HQ (since one of the gals I work with has one and LOVES the machine and the tech support, plus they have classes), or even a different machine. I dunno... trying to power through it since when it works, I really do like my machine. Hang in there, do some quilts, and make sure it's not just an expensive table like mine is...
    Marge Campbell
    TL18LS/Qbot automated quilter
    http://www.Lmcampbel.com

  14. #89
    Super Member margecam52's Avatar
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    Ruby, where in TX are you? I'm in Littlefield, which is 36 miles North of Lubbock on 84 highway (Clovis Highway). We are about 80 miles from Clovis, NM. If you are close to me...I'd love to work with you. I don't do classes...but always willing to share what I've learned. Your DLS is almost like my LS (you have a digital screen, and I have dials).

    Quote Originally Posted by Ruby the Quilter View Post
    I have a TL18DS and enjoy the quilting process. It is definitely a long long learning curve. Would like to have some classes but nothing close to where I live. Just keep at it!
    Marge Campbell
    TL18LS/Qbot automated quilter
    http://www.Lmcampbel.com

  15. #90
    Senior Member HouseDragon's Avatar
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    Quote Originally Posted by Dar-midlife View Post
    I think someone said they wish it didn't take so long to load-the pinning process? I can't remember who but I think you should consider the "Red Snappers". They are not expensive and you can load a quilt in minutes! Just google red snappers by renae haddadin and should take you to it. I will try and put a link here but not sure if it will work. I (& many others) LOVE them. http://quiltsonthecorner.com/red_snappers
    !!! I don't have my longarm machine YET but I've added red snappers to my "BUY THIS" folder.

    MAHALO!

  16. #91
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    If your timing is a mechanical one......check with mfg or see if a tech is nearby.....If your timing problem is a personal issue, just remember working on a longarm is a very different thing. There is definite learning curve and also a lot of practice...don't think you wake up one morning and off you go........Ask any of the professional that are on the web how long and how much practice it took them to be where they are now...and one never stops learning.......each time I load a quilt I try to think of a better way to do it.......sometimes a little something comes to mind or sometimes nothing......you have to find your own way of doing it, but the books and classes that are now available are truly a big help. When I started there was nothing except a little group that had started on line with a few people who were floundering too, so we all learned together and helped each other and I do believe we also enlightened the mfgrs about a few things too.......Off my soapbox....but give yourself some time and have patience. You must have shown a spark of interest in this if your dh purchased it for you? So keep that flame going........

  17. #92
    Senior Member batikmystique's Avatar
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    Thanks so much for sharing your thoughts. I contemplated for quite a while about purchasing a longarm and in the end I just couldn't justify the cost. I'm fast approaching fifty and I don't knock out quilts quickly enough. I estimated how many quilts I might make over the next 20-30 years that I would choose to have machine-quilted and what my longarm quilter charges per quilt on average. It turned out to be so much less expensive to have her or another person quilt them for me. Now, if we strike the lottery I would buy a longarm machine in a heartbeat! LOL
    Creative clutter is better than idle neatness.

  18. #93
    Super Member margecam52's Avatar
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    Well, the dealer who assembled by TL18LS (actually her tech did the assembly) gave me a quick how to turn it on...which I was ok with, because this was my 2nd longarm & I knew a little about how they work. He also had trouble setting her frame up.
    Sounds like this was the first Innova they set up. 24k? That is too much to have the dealer not know what they were doing. Innova is usually better about training than that. I hope you have your machine going and you are now a happy quilter!
    Marge

    Quote Originally Posted by Boater4444 View Post
    I am experiencing this feeling at the moment but only because the Dealer that I bought my 18" Innova with AutoPilot is so new to longarm quilting that my buying experience has been absolutely horrible. I researched and test drove every single brand I could find for the past 4 years until I finally decided on the Innova and took the dive in March when the manufacturer had a great special on. I live just north of Toronto, Ontario, Canada and found an Innova dealer in Toronto so I figured "BONUS", since he is the ONLY Canadian dealer listed on the manufacturer's website. Well... first off, they "lost" my machine in transit. So the dealer's 7-day delivery promise turned into 21 days. When the machine was finally delivered, the dealer and his sidekick proceeded to put the unit together by reading instructions and arguing with one another about what went where and in what order. Talk about inspiring lack of confidence. They started at 12:30 pm and 8 hours later - and I mean a SOLID 8 hours later, no food or restroom breaks even though I offered coffee, etc., seeing as it was going on 8:00 p.m., they decided to wrap up and return another day to finish the job. After they left, I realized that the machine, as set up, was way too high for me, so made a note to point this out when they returned. Two days later, they returned, lowered the unit to my satisfaction, then spent another 4 hours finishing the installation. Having become understandably nervous by now that my $24,000. expenditure was a good investment, I asked them to demonstrate the machine. The dealer (and this is the owner of the shop) gave me a funny look and said "Of course!" whereby he turned it on and sure enough, the needle went up and down and the carriage moved around. I gave them the rest of the payment, satisfied that the machine was operating satisfactorily, they left, and I spent the rest of the day pouring over all the on-line literature and tutorial videos. The next morning, I decided to inspect the machine more closely, and to my horror, discovered that the head of the machine actually rocked on the carriage, as neither the left rear wheel nor the front right wheel were making full contact with the carriage. To add to this, two of the belts that operate the robotics of the machine are rubbing together and creating terrible drag as the machine is pulled forward. I immediately called the dealer and explained the problem and his response was "Oh yeah, I noticed that rocking motion before I left your place." I just about fell off my chair as I responded "And you left it that way???". He then promised to call the manufacturer and "get back to me" but I haven't heard from him since and it's been more than 24 hrs.

    Quite honestly, this experience so far has been a bit of a nightmare - and my husband, who is extremely handy and mechanically inclined, is fuming but not willing to tinker with anything for fear of voiding the warranty.

    Buying an expensive toy in our current economy was a big leap of faith on my part. Now, I'm wondering what I've done. Don't get me wrong - I LOVE to quilt and have made more than 25 quilts in the last several years - many of them Queen sized on a domestic machine. But after carpel tunnel surgery last year, a longarm with robotics was the only way I could myself able to continue doing what I love. I just hope I didn't make a mistake with the choice of machine and dealer.
    Marge Campbell
    TL18LS/Qbot automated quilter
    http://www.Lmcampbel.com

  19. #94
    Senior Member mshollysd's Avatar
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    I purchased my long arm from Sewing machines.com on their 1/2 price sale. I got it financed with no interest for 4 years. I just have to make the payments. It has taken up my whole dining room, but I don't have buyers remorse. This too shall pass.

  20. #95
    Super Member amandasgramma's Avatar
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    I bought mine 1 1/2 yrs ago -- before that I was "babysitting" a friend's longarm. Hang in there!!!! I LOVE longarming -- and my only regret is that I started doing them for customers. I've stretched my abilities --- and have had lots of practice, however, now I've quit taking customer quilts and will be quilting for myself. NOW I really enjoy it!!!
    Dee


    "A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing." by George Bernard Shaw

  21. #96
    Super Member jcrow's Avatar
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    I had a 12' long arm table for my Bernina 830 and kept it in the boxes for 2 1/2 years. I know it's not a long arm sewing machine, but it has a stitch regulator and a long throat and the table was built for my machine. I was afraid to try to put a quilt on the table, just like you, and was afraid of the whole process, so I sold the table to a really sweet gal here who set it up and last I heard was getting ready to use it. They had a YouTube video on how to set it up and how to put a quilt on it. So, I know they probably have a video on how to put a quilt on your machine and it might even be easier than how you are doing it, who knows? But I know now that I don't want a LA machine ever. They frighten me. Too much money and I feel too much work. I like sending my quilts out to my LAer.
    "Be yourself...everyone else is taken."
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  22. #97
    Super Member tellabella's Avatar
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    I know this was written a while ago but I just had to add my own experience here.... I too live in Toronto and went to the Innova dealer one Sat...I had called a couple days before and was told to come anytime....BUT when I did go the machine was packed up from a trade show..I was asked to come back but when I said I didn't live close by the guy...he is the same person you dealt with....huffed and puffed..and then called someone on the phone to help him get the machine out of the box...place was a mess...stuff all over the place...and this gentleman knew nothing about the machine or quilting...I didn't let on how much I knew about machines in general and especially the Innova as I had my heart set on one...I had even been talking to people at head office for some time and had researched them inside out....he did not know what a black light was for....was going to sell me an old model table?. Only when the other guy mentioned the new feature did he mention it too...I asked him what training was included,any classes and he said 5 minutes and laughed...wrote up an invoice estimate and we were sitting on packing boxes...he scoffed when I told him I was going to see an APQS machine the next day ...and made some reference about it being a never heard of before brand...he was ver y patronizing and took the entire session as one big joke, was not serious at all...
    now the reason I decided against the Innova was because of the dealer and I just didn't feel this person was knowledgeable or would offer customer support...this is a big purchase...like buying a car...and one would never go into a car dealership with boxes and cartons and stuff all over the floor...I wonder if the Innoa people have ever been to this storefront...it can't be good for the Innova name...he lost my sale and I was sorry there wasn't another Innova dealer close by...I even considered going to the States...also, he was doing to charge me $750 to set it up.. I felt this was too much...as I had watched the entire video on the site...when I told him we would do it ourselves by following the videos he told me I would never be able to put it together myself as it was a big job...

  23. #98
    Super Member Just Me...'s Avatar
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    Quote Originally Posted by Hockeyrabbit View Post
    Has anyone on this site, who owns a Long arm have any regrets about buying it? I am in the process of buyers remorse and feel I need to return the machine. There is something just not right with the timing of all this and I wish I could put my finger on it. Making me nuts! JC
    Have you talked to the dealer?
    Did the dealer offer you training?

    I have two Gammills and do not regret the purchase. When I got the first, I would take someone in to show it to them...show them how cool it was.....write my name in cursive....and turn it off! LOL It is very intimidating to start something new. Practice Practice Practice.

    I would also see if there is a local longarm guild you can join.

    Go to MQS or MQA (don't know where you live) or Quilting with machines. Take a few workshops.

    Go home and practice some more.... You can do it. If there is a true problem with the machine, that is just a hurdle--not a stopgate.
    http://www.appalachianquilts.blogspot.com
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  24. #99
    Super Member Just Me...'s Avatar
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    Quote Originally Posted by tellabella View Post
    I know this was written a while ago but I just had to add my own experience here.... I too live in Toronto and went to the Innova dealer one Sat...I had called a couple days before and was told to come anytime....BUT when I did go the machine was packed up from a trade show..I was asked to come back but when I said I didn't live close by the guy...he is the same person you dealt with....huffed and puffed..and then called someone on the phone to help him get the machine out of the box...place was a mess...stuff all over the place...and this gentleman knew nothing about the machine or quilting...I didn't let on how much I knew about machines in general and especially the Innova as I had my heart set on one...I had even been talking to people at head office for some time and had researched them inside out....he did not know what a black light was for....was going to sell me an old model table?. Only when the other guy mentioned the new feature did he mention it too...I asked him what training was included,any classes and he said 5 minutes and laughed...wrote up an invoice estimate and we were sitting on packing boxes...he scoffed when I told him I was going to see an APQS machine the next day ...and made some reference about it being a never heard of before brand...he was ver y patronizing and took the entire session as one big joke, was not serious at all...
    now the reason I decided against the Innova was because of the dealer and I just didn't feel this person was knowledgeable or would offer customer support...this is a big purchase...like buying a car...and one would never go into a car dealership with boxes and cartons and stuff all over the floor...I wonder if the Innoa people have ever been to this storefront...it can't be good for the Innova name...he lost my sale and I was sorry there wasn't another Innova dealer close by...I even considered going to the States...also, he was doing to charge me $750 to set it up.. I felt this was too much...as I had watched the entire video on the site...when I told him we would do it ourselves by following the videos he told me I would never be able to put it together myself as it was a big job...
    On any large purchase--the dealer is one of the HUGE factors I consider!
    http://www.appalachianquilts.blogspot.com
    http://www.quiltweb.net

  25. #100
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    Quote Originally Posted by Just Me... View Post
    On any large purchase--the dealer is one of the HUGE factors I consider!
    It's interesting that you should say this. I've been trying to decided between 1) waiting for the release of the Juki Virtuoso which is now postponed until February, which I would purchase from a local dealer about 40 miles from my home 2) getting the Viking/Pfaff P3 from that same dealer or 3) getting the Viking/Pfaff P3 from a dealer about 20 miles from my home.

    My concern is that the dealer further from my home is less expensive, and will give good customer support, while the one that is closer is more expensive but will give me free weekly lessons so that I learn all the nuances of the machine very well and offer excellent customer service. While bother dealers have good reputations, the one that is more expensive and closer has one of the best reputations for service after the sale that I've ever encountered.

    I'm not sure what to do. Do you think really really excellent service and the most thorough training and support available is worth an extra 1500$?

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