A Tale of Quality Customer Service From Northcott

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03-09-2011, 03:45 PM

#71

luvstitches

Super Member

Join Date: Dec 2010

Location: Ohio

Posts: 1,333

I am so happy to read they are going to resolve this issue.
I did read the story this morning and was a bit annoyed at this company.
Thanks for letting us know the update.

03-09-2011, 04:08 PM

#72

craftybear

Google Goddess

Join Date: May 2009

Location: Central Indiana (USA)

Posts: 30,181

thanks for letting us know the update glad it got resolved!

03-09-2011, 04:17 PM

#73

quilter711

Senior Member

Join Date: Aug 2010

Location: Massachusetts

Posts: 500

Good things happen to good people. Wishing you and your DH all the best!

Quilter711

03-09-2011, 05:30 PM

#74

mommamac

Super Member

Join Date: Oct 2010

Location: Coast of Maine

Posts: 2,926

so happy you pursued this issue & it resulted in a win-win situation. I can only imagine Northcott's reaction to postings on this board - they were wise to make their customer happy especially with the support you have!

Like the suggestion that you make a quilt for yourself too while hubby is deployed - hugs to you -

03-09-2011, 05:52 PM

#75

twospoiledhuskies

Senior Member

Join Date: Oct 2010

Location: Northern CO

Posts: 958

I'm so glad this was resolved so soon. I know he will love this quilt.
:-D

03-09-2011, 09:31 PM

#76

SnowQuilt

Senior Member

Join Date: Nov 2010

Location: Graham, WA

Posts: 641

Thats wonderful things worked out for you. Thanks to your hubby for serving.

03-09-2011, 09:41 PM

#77

Michellesews

Senior Member

Thread Starter

Join Date: Mar 2010

Location: El Paso Texas

Posts: 987

He did say someone had called him, asked me if I had posted about it. I told him I had but that I would let everyone know he had made things right.
Michelle G. :lol:

03-09-2011, 10:40 PM

#78

justflyingin

Super Member

Join Date: Nov 2010

Location: Jozefow, Poland

Posts: 4,474

Glad to hear it. I suspected that a company as big and good as Northcott might do something like this.

03-09-2011, 11:57 PM

#79

Kitsapquilter

Super Member

Join Date: Aug 2010

Location: Port Orchard WA

Posts: 2,265

So happy you got the problem taken care of in a timely fashion. Prayers for your hubby and for you and your family. So appreciate all who serve our country to keep us safe.

03-10-2011, 01:20 PM

#80

SandyQuilter

Junior Member

Join Date: Jan 2011

Posts: 221

By all means, send this message to the president of Northcott. Don't mess around with the underlings. It will get results. Northcott should be ashamed.

Sandy