Yesterday's Trip to the LQS
08-17-2011, 05:33 AM
#31
Super Member
Join Date: Jul 2007
Location: Winter PArk, Florida
Posts: 1,145
Originally Posted by dallen4350
Originally Posted by AUQuilter
Would you please share the name of the shop with the QB members?
08-17-2011, 05:59 AM
#33
Junior Member
Join Date: Jul 2011
Location: CA
Posts: 154
Originally Posted by dallen4350
All day yesterday I wanted to get to a LQS to get material for boarders and backing on a Summer in the Park quilt. One thing or another delayed me.
I got to a closer small LQS to find it was closed (for appointment) during normal hours. Not to be deterred, I continued to the next town to a larger LQS. I finally go there at 3:50pm.
I picked a couple of choices for the boarders, when the sales associate (owner?) come over and helped me to pick the boarder, backing and binding materials.
Since I was there, I mentioned that they had such a large selection I should get the material for my niece's quilt, which will be a Bargello.
She asked, "Now?". I found they close at 4 on Monday. I said that I could come back. She said, that as long as I was there (and it wasn't that close to my home), we could do it now. She closed the door and put up the closed sign, then patently helped me to pick twelve materials for the Bargello. It wasn't easy to pick materials with nice gradients, etc. But she was patient with me all the way.
Finally, we made the selections, she cut the material and I walked out of there just a few minutes before 5. She had stayed there almost an hour past closing to help me (and make a sale). She was probably wanted to get home, but she made me feel that I had all the time I needed.
I'll definitely go out of my way to give them my business in the future.
BTW, they have a program that after you buy so many yards of material, you get some for free. I ended up getting two of my pieces for free.
I'm so impressed!
I got to a closer small LQS to find it was closed (for appointment) during normal hours. Not to be deterred, I continued to the next town to a larger LQS. I finally go there at 3:50pm.
I picked a couple of choices for the boarders, when the sales associate (owner?) come over and helped me to pick the boarder, backing and binding materials.
Since I was there, I mentioned that they had such a large selection I should get the material for my niece's quilt, which will be a Bargello.
She asked, "Now?". I found they close at 4 on Monday. I said that I could come back. She said, that as long as I was there (and it wasn't that close to my home), we could do it now. She closed the door and put up the closed sign, then patently helped me to pick twelve materials for the Bargello. It wasn't easy to pick materials with nice gradients, etc. But she was patient with me all the way.
Finally, we made the selections, she cut the material and I walked out of there just a few minutes before 5. She had stayed there almost an hour past closing to help me (and make a sale). She was probably wanted to get home, but she made me feel that I had all the time I needed.
I'll definitely go out of my way to give them my business in the future.
BTW, they have a program that after you buy so many yards of material, you get some for free. I ended up getting two of my pieces for free.
I'm so impressed!
08-17-2011, 06:16 AM
#35
Super Member
Join Date: Oct 2010
Location: IN
Posts: 1,153
And THAT is exactly why I buy my fabric from my LQS. Not to mention the quality of the fabric is better. Try asking advice from someone in one of the large chain stores. Most of them not only do not sew or quilt, most of them don't like or understand it.
08-17-2011, 06:45 AM
#37
Senior Member
Join Date: May 2011
Location: Springfield, Illinois
Posts: 645
Originally Posted by dallen4350
Originally Posted by AUQuilter
Would you please share the name of the shop with the QB members?
08-17-2011, 10:13 AM
#39
Power Poster
Join Date: Feb 2011
Location: Lowell, MA
Posts: 14,083
WOW did you pick a winner of a LQS, and I'm sure you will be a loyal customer, as well as spread the word about what she had done for you. The owner clearly understood what people go through picking fabric, as well as the time traveling to her shop, so she opted for good quality service. At times it's hard to find a shop that will go the extra mile to make a customer happy - after all happy customers mean repeat business and word of mouth increases her clientele.
08-17-2011, 10:53 AM
#40
Junior Member
Join Date: Apr 2011
Location: NE Nebraska
Posts: 188
Originally Posted by alikat110
There is someone who understand the power of excellent customer service!!! Either that or she just wanted a mini vicarious experience...to know what someone was doing with fabric from her shop!!!
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